Agentforce Service
Salesforce, Inc.External reviews
6,980 reviews
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External reviews are not included in the AWS star rating for the product.
Efficient Email and Case Management Streamlines My Workflow
What do you like best about the product?
I appreciate how it handles both emails and cases. The system's approach to managing these aspects is effective and makes my workflow smoother.
What do you dislike about the product?
The workflow solutions that were previously available have now been replaced by flows.
What problems is the product solving and how is that benefiting you?
It enhances the overall case management process.
Great for Automating Customer Care, but Frequent Upgrades Needed
What do you like best about the product?
How it helps me automate the everyday work of my customer care chat and call agents.
What do you dislike about the product?
how often we have to upgrade and how many y things dont work the way the documentation specifies
What problems is the product solving and how is that benefiting you?
efficiency...service cloud lets me refine my operations workflows as fast as our business changes
Great Customization, But Lacks Native Leadership Metrics Tracking
What do you like best about the product?
Customizable features that make it easy to build yourself
What do you dislike about the product?
Not enough native tracking on metrics for leadership
What problems is the product solving and how is that benefiting you?
Customers who have product problems submit those via case so we can assign to correct team
Great Sales Cloud Integration, but Lengthy Implementation
What do you like best about the product?
Integrated with sales cloud well! Always great having everything under one roof
What do you dislike about the product?
Long implementation, support was helpful
What problems is the product solving and how is that benefiting you?
Support tickets and so emphasis were a games changer
Exploring Salesforce's Potential for Sales Pipeline and ERP Integration
What do you like best about the product?
I appreciate the potential of Salesforce Service Cloud to enhance my commercial operations by providing detailed tracking of the sales pipeline and managing KPIs effectively. Its integration with existing information systems, particularly ERP systems for financial and cost accounting, seems promising for accessing crucial business information.
What do you dislike about the product?
I anticipate that getting started with Salesforce Service Cloud will be challenging, requiring significant change management for my team. I also think it needs to be easier to use to make it more accessible.
What problems is the product solving and how is that benefiting you?
I anticipate Salesforce will improve sales pipeline tracking and manage KPI, enhancing my commercial operations and consolidating sales data.
Efficient Automation with Room for UI Improvement
What do you like best about the product?
I appreciate Salesforce Service Cloud for the view it provides of all customer interactions, helping me understand customer context and their issues better. The automation and case management features are particularly useful for my work in retail sales. Additionally, setting up the system was quick and straightforward, making the onboarding process easy. These aspects make Salesforce Service Cloud an efficient tool that I am likely to use again.
What do you dislike about the product?
I would like Salesforce Service Cloud to look a little better.
What problems is the product solving and how is that benefiting you?
I use Salesforce Service Cloud to get a complete view of customer interactions, which helps me understand their context and address issues effectively.
Easy Setup and User-Friendly Reporting with Salesforce
What do you like best about the product?
It's very easy to configure and use. For instance, the head of the department for whom the solution was implemented can easily set up reports and quickly find support from Salesforce.
What do you dislike about the product?
At times, it seems that the processes for the service club do not provide access to certain subjects, and we are required to purchase additional clouds, such as Health Cloud, to gain access to specific features or objects. It would be much better if these features were bundled together, making access more seamless.
What problems is the product solving and how is that benefiting you?
With SC, we can efficiently review IVF applications submitted by patients and make adjudication decisions. The addition of Experience Cloud is a significant advantage.
Great Integration, but Setup and Maintenance Are Costly
What do you like best about the product?
Services agent that can be integrated within ecosystem
What do you dislike about the product?
Too much heavy lift on maintaining and settting up and cost
What problems is the product solving and how is that benefiting you?
Benefits our Salesforce org in gettting all derived standard
Great Cloud Connectivity, but Pricey
What do you like best about the product?
I was able to connect to all the clouds on Salesforce, which I found to be excellent.
What do you dislike about the product?
The licence price feels quite high for smaller customers.
What problems is the product solving and how is that benefiting you?
Help manage the customer service and solve issues faster
Simple and User-Friendly, No Complaints
What do you like best about the product?
Easy to use and can get started in few days.
What do you dislike about the product?
Cost and be very expensive and some times require other modules and professional help.
What problems is the product solving and how is that benefiting you?
Case management
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