Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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External reviews are not included in the AWS star rating for the product.
Service Cloud on Lightning Streamlines Work, but Email Duplication Needs Fix
What do you like best about the product?
Service cloud on lightning is such a game changer. It brings everything together in one screen. We have used it in the past for compliance cases as well.
What do you dislike about the product?
sometimes duplicate emails get created because of a rep replies and there’s no filter. You have to buy a third-party to cover this.
What problems is the product solving and how is that benefiting you?
we have used it both to support internal customers as well as due compliance cases with. For due diligence, it’s great.
Simple to Use,
What do you like best about the product?
Easy to use and administer easy to setup
What do you dislike about the product?
complexity is hard to handle at times but we work with it
What problems is the product solving and how is that benefiting you?
Case creation and handling
Great for Customer Support, but Setup Can Be Complex
What do you like best about the product?
It improves customer support with case tracking, automation, and fast access to client history.
What do you dislike about the product?
It can be complex to configure, and some features require extra training.
What problems is the product solving and how is that benefiting you?
It helps resolve customer issues faster by automating support tasks and centralizing case data
Easy to Use and User-Friendly
What do you like best about the product?
Ease of use control and integrations. Team loves it.
What do you dislike about the product?
Linear and other tools charge for the integration which I think should be cost free
What problems is the product solving and how is that benefiting you?
Customer support and concierge
Great Case Management Features
What do you like best about the product?
Case management capabilities are great and serve our needs
What do you dislike about the product?
Ability to get Agentforce up and running.
What problems is the product solving and how is that benefiting you?
Ability to route cases to the right agent
Excellent Case Management, No Complaints
What do you like best about the product?
Hyundai Motor used cases to manage safety issues and it is improved the cases processing dramatically
What do you dislike about the product?
Would improve UIUX dramatically if implemented agentfocr
What problems is the product solving and how is that benefiting you?
Help managing vehicle safety issues
Powerful and Scalable Service Platform with Robust Automation and Integration
What do you like best about the product?
Salesforce Service Cloud has significantly improved our customer service efficiency. Features like case routing, knowledge base integration, and omnichannel communication have enhanced our response time and overall customer satisfaction.
What do you dislike about the product?
However, the learning curve can be steep for new users, and the cost can be high for smaller teams. Despite that, its flexibility, analytics, and AI-driven tools like Einstein make it one of the best CRM service platforms for enterprise-level support.
What problems is the product solving and how is that benefiting you?
The implementation costs can be high, and the range of partners varies in size. Additionally, there is often a lack of specialists within these partner organizations who truly understand the Retail Industry.
Os: The Best Tool for Service Reps—No Complaints!a
What do you like best about the product?
Os the Best tool in the world to help service reps
What do you dislike about the product?
O dont dislike anttjing i beliebe is really good
What problems is the product solving and how is that benefiting you?
Everitjing
Efficient and Personalized Support with Salesforce Service Cloud
What do you like best about the product?
I like that Salesforce Service Cloud streamlines customer support by unifying cases, channels, and knowledge in one platform powered by AI to deliver faster, more personalized service.
What do you dislike about the product?
I find it frustrating that Salesforce Service Cloud can be quite complex to set up, and it often demands significant customization to truly fit specific service workflows.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud addresses the challenges of fragmented customer support and delays in case resolution by bringing all interactions into a single platform. It streamlines processes through workflow automation and leverages AI to provide quicker, more consistent, and data-driven service experiences.
Great Case Management and Omni-Channel Features
What do you like best about the product?
Case management and Omni channels are very effective
What do you dislike about the product?
Tracking the case and send notification automatically
What problems is the product solving and how is that benefiting you?
If it can learn the tone of the emsil
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