Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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External reviews are not included in the AWS star rating for the product.
Great Platform with No Complaints
What do you like best about the product?
Great platform! And very usual friendly. Highly recommend!
What do you dislike about the product?
Do not have anything bad to say. It’s really easy to use!
What problems is the product solving and how is that benefiting you?
Easy to use platform that allows employees to access easily!
Great Integration with Core, But Too Many Name Changes
What do you like best about the product?
That is completely integrated with the core and
The other products
The other products
What do you dislike about the product?
Many names changes trough time would be better no so many changes
What problems is the product solving and how is that benefiting you?
How to handle any customer bad experiencie in our operations
Great Service with Occasional Weather-Related Delays
What do you like best about the product?
Service is fantastic and while we continue to use this and benefit from our cloud of service. The services keep on clouding.
What do you dislike about the product?
When it rains the ground gets soggy and delays my service while the cloud are out. However, the rain is limited and good times can still be had.
What problems is the product solving and how is that benefiting you?
They continue to be awesome and responsive to our my cloud service related items.
Flexible Customization with Service Cloud, but Complex for Advanced Needs
What do you like best about the product?
Service cloud allows our company to customize the platform according to our specific needs for our organization.
What do you dislike about the product?
There are certain out of the box functionality that is complicated to customize and requires in-depth development knowledge to customize it according to our organization needs.
What problems is the product solving and how is that benefiting you?
We are able to manage our case management system, which allows us to prioritize the cases accordingly and escalate cases that are high priority using the incidents object functionality.
User-Friendly Platform with Powerful AI Features and Excellent Support
What do you like best about the product?
The platform stands out for its ease of use, making it accessible even for those who are not tech-savvy. Its AI features add significant value, streamlining tasks and improving efficiency. Additionally, the knowledge base is comprehensive and helpful, providing valuable support when needed.
What do you dislike about the product?
I’m not a fan of the fact that many of the impressive AI features in Salesforce Service Cloud require additional payment. While the platform itself is excellent, accessing its top automation tools and insights means having to purchase expensive add-ons.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud enables us to handle all customer interactions from a single platform, which enhances both our visibility and our response times. Its automation features help cut down on manual tasks, and the dashboards allow us to monitor important service metrics. By integrating with CRM data, we gain a comprehensive view of each customer, allowing us to deliver more personalized and efficient support. This, in turn, leads to higher customer satisfaction and better collaboration within our team.
QA
What do you like best about the product?
Service console allows the support rep to subtab which makes navigation very easy and efficient
What do you dislike about the product?
Have better metrics in terms of reporting
What problems is the product solving and how is that benefiting you?
E2E case management solution
Service cloud
What do you like best about the product?
Strong case management capabilities to help our team
What do you dislike about the product?
Ai capabilities are not yet fully setup by default
What problems is the product solving and how is that benefiting you?
Collaboration between sales and service teams
Great Case Management Features, but Queue Permissions Need Improvement
What do you like best about the product?
Case management, milestones, email to case, assignments
What do you dislike about the product?
Queue management should be as permission to non admin, but it is not available.
What problems is the product solving and how is that benefiting you?
Email to case, we can monitor the volume and customer feedback
Great CRM Integration, but Reporting Needs Improvement
What do you like best about the product?
Integranted information with your CRM in one single place
What do you dislike about the product?
Some times the reporting is not at the level of other solutions
What problems is the product solving and how is that benefiting you?
Questions about Enrollment and admissions process
Great Service Cloud Integration, but FSL Mobile App Needs Improvement
What do you like best about the product?
Service cloud is best with field service and service appointment objects
What do you dislike about the product?
FSL mobile app data limitation to fetch service appointments for longer duration is not up to the mark
What problems is the product solving and how is that benefiting you?
Service appointment scheduling is easy and resource assignments are made simpler with new gantt color layouts
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