Agentforce Service
Salesforce, Inc.External reviews
6,991 reviews
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External reviews are not included in the AWS star rating for the product.
Great 360 Client View, but Sales Cloud Feels Too Similar
What do you like best about the product?
The highlight for me is the 360-degree view of the client.
What do you dislike about the product?
I believe that Sales Cloud products are quite similar, with only a few minor differences in their features.
What problems is the product solving and how is that benefiting you?
The main aspect is the SLA for response.
Good traceability and omnichannel capability, but lacks integration with Instagram
What do you like best about the product?
Have traceability of all cases and omnichannel capability
What do you dislike about the product?
It lacks connection with Instagram in the chat
What problems is the product solving and how is that benefiting you?
I need to measure my customers' satisfaction
Great Experience, No Complaints
What do you like best about the product?
It’s great! I love how service cloud makes our job easy
What do you dislike about the product?
There isn’t anything I dislike about salesforce service cloud.
What problems is the product solving and how is that benefiting you?
Salesforce service cloud is solving multiple problems in our organization.
Clean Interface and Real-Time Info Make Workflow Effortless
What do you like best about the product?
Clean and simple interface/flow. SE’s get immediate and up to date info
What do you dislike about the product?
Not really much not to like with our simplified flow
What problems is the product solving and how is that benefiting you?
Allows our SE’s to better support our customers.
Efficient Case Management, but Interface Can Be Cluttered
What do you like best about the product?
I appreciate how Service Cloud centralizes customer interactions, making it easy to track cases and ensure quick, consistent support.
What do you dislike about the product?
The interface can feel cluttered at times, especially when managing multiple cases or switching between tabs.
What problems is the product solving and how is that benefiting you?
It ensures no request slips through the cracks — every inquiry is logged, prioritized, and routed to the right person, improving response times and user satisfaction.
Great for Tracking Client History, but Navigation Can Be Tricky
What do you like best about the product?
I appreciate that we are able to review the history of our clients as well as our sales process. This feature allows us to keep track of important interactions and monitor the progress of our sales activities.
What do you dislike about the product?
It can sometimes be a bit complicated to navigate, which may make it less user-friendly at times.
What problems is the product solving and how is that benefiting you?
It would be helpful to also track where the clients come from.
Great Service Console UI, No Complaints
What do you like best about the product?
The Service Console UI having all the needed informaron at hand.
What do you dislike about the product?
Nothing at all, it provides all the tool customer servicea reps need.
What problems is the product solving and how is that benefiting you?
Faster response times and inquiriese resolutions.
Mixed Feelings: Both Love and Hate Aspects Are Good
What do you like best about the product?
Excell product for service for case management
What do you dislike about the product?
It is very good product we are using for case management
What problems is the product solving and how is that benefiting you?
We are using for customer product support
Great for Accessing External Data, No Complaints
What do you like best about the product?
It’s opens up opportunities for me to access external data
What do you dislike about the product?
None at the moment. Seems to work on my needs of integrating external data from our FSC
What problems is the product solving and how is that benefiting you?
It minimize manual data processing work
Great functionality, but configuration can be challenging
What do you like best about the product?
This is for service cloud has brought our entire service team together to ensure that we’re able to provide the best support for our customers.
What do you dislike about the product?
Set up in configuration was not the easiest. They required more effort than we thought it should.
What problems is the product solving and how is that benefiting you?
It has helped us to ensure that all of our service reps had information required to service our customers as previously our processes were very disjointed
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