Salesforce Service Cloud
Salesforce, Inc.Reviews from AWS customer
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Great Out-of-the-Box Features, but Customization Can Be Tricky
What do you like best about the product?
We are really new into the platform and I think the out of the box features are the best part.
What do you dislike about the product?
It’s more of a personal thing, but sometimes I find it hard to actually personalize things to our org
What problems is the product solving and how is that benefiting you?
I think it’s solved our outdated case mgmt platform and gives us something with future scalability
Reviewing service cloud
What do you like best about the product?
Although I haven't yet started using service cloud, I’m excited to try it out after dreamforce.
What do you dislike about the product?
I don’t have any dislikes about the product to report at the moment.
What problems is the product solving and how is that benefiting you?
I feel that service cloud could help me with answering questions that I won’t need to go to a human for.
Great Connectivity, but Account Management Still Needs Improvement
What do you like best about the product?
Connectivity of customer interactions is easier and well structured
What do you dislike about the product?
Account management was a struggle in lightning and hasn’t changed much to service cloud
What problems is the product solving and how is that benefiting you?
This allows us to capture customer interactions in a sem-structured way alerting us to report and analyze the data
Efficient Case Management, but Complexity and Cost Are Drawbacks
What do you like best about the product?
I like how Salesforce Service Cloud centralizes all customer interactions in one intuitive platform, making it easy to manage cases efficiently.
What do you dislike about the product?
The platform can feel overly complex at times, especially when configuring workflows or permissions. It also tends to be expensive as your organization scales, with additional costs for advanced features and integrations.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud solves the problems of fragmented customer communication, slow issue resolution, and manual service processes by centralizing all support interactions into one unified platform.
Intuitive and Promising, but UX Needs Improvement
What do you like best about the product?
Very very veey very intuitive. Greatt potential
What do you dislike about the product?
Nothing much but the UX can be so much better
What problems is the product solving and how is that benefiting you?
Consultancy services to our customer
Great UI, but Advanced Featuresgreat ui Require Coding
What do you like best about the product?
Improve ui look and feel for a best experience
What do you dislike about the product?
For advanced feature is neede coding for using
What problems is the product solving and how is that benefiting you?
Gel the agent to efficient the experience
Easy for Admins, Great for Customer Managermers—No Complaints
What do you like best about the product?
Ease for admins to configure and positive customer impact
What do you dislike about the product?
There is nothing I dislike about Service Cloud
What problems is the product solving and how is that benefiting you?
Customer intake of issues or enhancement.
Great Multichannel Support, but High Costs for Licensing and Customization
What do you like best about the product?
how it empowers customer service teams to deliver faster, more personalized, and efficient support across multiple channels.
What do you dislike about the product?
Licensing, add-ons, and customization can be expensive
What problems is the product solving and how is that benefiting you?
Customers contact us via phone, email, social, chat, etc., but our team struggles to manage it all in one place. It helps being a central location
Easy Multi-Channel Service, But Missing Twilio Integration
What do you like best about the product?
Easy to implement multi channel service.
What do you dislike about the product?
Channels does not cover a Twillio integratio
What problems is the product solving and how is that benefiting you?
Covering customer requests and held agents tornadoes help our customers
Great Case Management, but Milestones Are Overly Complex
What do you like best about the product?
Case management and email 2 case inside console view
What do you dislike about the product?
Milestones cause are very complex to manage
What problems is the product solving and how is that benefiting you?
I have not using it
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