Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great Feature Coverage, but Complicated by Changing Rates and SKUs
What do you like best about the product?
It covers about 90% of the features we typically expect from a standard license.
What do you dislike about the product?
The constantly changing rates and introduction of new SKUs make it difficult to manage everything effectively.
What problems is the product solving and how is that benefiting you?
Scales to different application needs
Great Cross-Cloud Integration, but Case Exchange Needs Improvement
What do you like best about the product?
The salesforce platform benefit, enabling cross cloud use cases e.g. with marketing cloud
What do you dislike about the product?
Implementation of case exchange between orgs can be cumbersome
What problems is the product solving and how is that benefiting you?
Handles customer care requests and complaints, streamlining the whole process between individual markets, contact centers and specialised teams
Comprehensive Customer Data Platform, but Pricing Can Be Confusing
What do you like best about the product?
It's a comprehensive platform that covers all aspects of customer data and interactions. This is the single destination agents need to visit to access a full customer profile.
What do you dislike about the product?
The pricing structure can sometimes be confusing. Depending on the Salesforce edition you use, certain features might be available or unavailable.
What problems is the product solving and how is that benefiting you?
By bringing together all the various channels onto a single platform, it simplifies the process of creating a unified customer experience.
Great Efficiency
What do you like best about the product?
Efficiency gain, omni channel and knowledge
What do you dislike about the product?
It Gets expensive depends on your volume
What problems is the product solving and how is that benefiting you?
Streamline sevice cloud products
Great Escalation and Topics, Nothing to Dislike
What do you like best about the product?
Escalation and topics. Capabilities to refer link previously solved cases which are similar
What do you dislike about the product?
Case comments and ootb communication for cases
What problems is the product solving and how is that benefiting you?
Salesforce tickets, bugs
Best service product!
What do you like best about the product?
Streamlines support with smart tools and easy navigation.
What do you dislike about the product?
Can be complex and costly to customize fully
What problems is the product solving and how is that benefiting you?
Helping the on ground team for streamline the processes
Great Case Management, Needs Better Duplicate Detection Automation
What do you like best about the product?
Case management is handy and great to use
What do you dislike about the product?
More automation can be introduced at case level to identify duplicate cases
What problems is the product solving and how is that benefiting you?
It is great even for small scale industries
Easy Case Management and Convenient Emailing Features
What do you like best about the product?
I appreciate how simple it is to raise cases, as well as the convenience of the emailing functionality.
What do you dislike about the product?
I cant complain about much. The product works quite well
What problems is the product solving and how is that benefiting you?
The ability for students and staff to raise issues. Also one of our departments uses live chat
Great Case Tracking and Viewing Features
What do you like best about the product?
Case tracking and view for agents and response
What do you dislike about the product?
Agent license Cost and storage for data available
What problems is the product solving and how is that benefiting you?
This is a centralized case platform that provides valuable support to agents.
Great for Organizing Tasks with Customizable List Views
What do you like best about the product?
I like using list views to organize my work and prioritize what I need to work on.
What do you dislike about the product?
Nothing really, it's super customizable so weakness can always be resolved.
What problems is the product solving and how is that benefiting you?
It solved us consolidating our work into one central location
showing 1,421 - 1,430