Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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External reviews are not included in the AWS star rating for the product.
Great Support for Our CS Team
What do you like best about the product?
How its helping our CS and leveraging their support
What do you dislike about the product?
I think its a bit conplex to use for out afents
What problems is the product solving and how is that benefiting you?
Automation
Efficient and Impactful, but Pricey
What do you like best about the product?
Impact driven solution that improves efficiency.
What do you dislike about the product?
The price point associated with the product.
What problems is the product solving and how is that benefiting you?
Centralizing work across different teams.
Efficient Workflows, but Process Creation Is Cumbersome
What do you like best about the product?
I like how efficient it makes our workflows
What do you dislike about the product?
The number of steps it takes to create processes
What problems is the product solving and how is that benefiting you?
User error problems, helps increase productivity and performance
Great
What do you like best about the product?
Unified platform with AI, automation, and omnichannel tools that boost agent efficiency and CX.
What do you dislike about the product?
Setting up and customizing this product is quite complex, demanding a high level of expertise. Additionally, ongoing maintenance can become expensive.
What problems is the product solving and how is that benefiting you?
This tool streamlines support processes, centralizes important data, and enhances customer satisfaction by leveraging automation.
Great Member Support with Service Cloud, but Implementation Takes Time
What do you like best about the product?
Service Cloud is amazing for helping us address the needs of our members with faster response times
What do you dislike about the product?
It does take time to implement. But is worth it
What problems is the product solving and how is that benefiting you?
It is allowing us to respond to our members faster
Hybrid Use of Cases and Knowledge Articles Makes Customer Support Easy
What do you like best about the product?
I like the hybrid use of cases and knowledge articles for ease of use and assistance helping customers
What do you dislike about the product?
Nothing. I think it is very intuitive and user friendly
What problems is the product solving and how is that benefiting you?
Articles serve as a knowledgeable base for cs reps to aid customer
Great Case Management with OOTB Milestones, No Complaints
What do you like best about the product?
The case management with ootb milestone.
What do you dislike about the product?
We did not turn on omni channel so unable to comment.
What problems is the product solving and how is that benefiting you?
The ootb milestone
Functionality and Connection
What do you like best about the product?
Data connection, agility, and connection for everyday life
What do you dislike about the product?
Functionality for the sales team is complex
What problems is the product solving and how is that benefiting you?
The greatest benefit is in fast data
Convenient All-in-One System, but Could Be Faster with More Dashboard Templates
What do you like best about the product?
It's convenient to have everything integrated into a single system.
What do you dislike about the product?
At times, the system can be a little slow. I also wish there were more dashboard templates available.
What problems is the product solving and how is that benefiting you?
Automating customer service can greatly improve efficiency and response times. By streamlining routine tasks, it allows for quicker resolutions and frees up staff to focus on more complex issues. This approach can enhance the overall customer experience.
Boosts Efficiency with Automated Case Management
What do you like best about the product?
I love how resources on Trailhead, such as use cases and step-by-step guides, simplify the setup process. Automated case classification and routing enhance our efficiency, leading to faster customer solutions. Einstein's features, like knowledge suggestions and email drafting, streamline our operations. The seamless integration with Salesforce and robust reporting functionality are invaluable.
What do you dislike about the product?
N/a
What problems is the product solving and how is that benefiting you?
I use Salesforce Service Cloud for case management and tracking, which enhances my team's efficiency and speeds up customer solutions with features like automated case classification and routing.
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