Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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External reviews are not included in the AWS star rating for the product.
Great for Resolving Issues, but Repetitive Requests Are a Problem
What do you like best about the product?
It’s helps solve customer issues easily can use knowledge
What do you dislike about the product?
Multiple request about same issue
Automated solving of cases
Automated solving of cases
What problems is the product solving and how is that benefiting you?
Go to market plans on sales and ai uaushae on service cloud
Easy to Use, No Major Drawbacks
What do you like best about the product?
Ease of use within the platform. Automations are incredible
What do you dislike about the product?
The console view is great but the ability to beautify the page without heavy customization would be great
What problems is the product solving and how is that benefiting you?
Speed to resolution and CSAT
Easy Navigation, but Limited Customization Options
What do you like best about the product?
Its is extremely easy to navigate an opportunity and find all the key information you would need.
What do you dislike about the product?
I I dislike how the page layout backgrounds can’t be customized
What problems is the product solving and how is that benefiting you?
It is helping us track and manage the sales process from start to finish
Efficient Ticket Submission, but Assignment Setup Is Overly Complex
What do you like best about the product?
This is an excellent method for submitting support tickets to back office service agents. It makes the process straightforward and efficient.
What do you dislike about the product?
There are complicated methods involved in setting up assignments for different important decisions. The process can feel unnecessarily complex when trying to manage these tasks.
What problems is the product solving and how is that benefiting you?
Ensure that frontline staff receive the necessary support so the back office can successfully complete the requested work.
Powerful and Versatile
What do you like best about the product?
Salesforce is complicated, but that's because it's powerful. We have so many options available, and it handles everything we throw at it easily!
What do you dislike about the product?
We need a better browser plug-in to allow links to merge with an already-open page.
What problems is the product solving and how is that benefiting you?
It's a painless way of communicating with clients about technical issues, and it handles additional integrations with ease!
Great Product with No Concerns
What do you like best about the product?
Great product, excellent for service industry
What do you dislike about the product?
I have no concerns with this product; its robustness is excellent.
What problems is the product solving and how is that benefiting you?
I use this service mainly for placing orders, contacting customer service, and tracking my orders.
Easy to Use, No Major Drawbacks
What do you like best about the product?
Ease of use, easy to learn, better than others
What do you dislike about the product?
Difficult to manage reports and other features still in lighting vs classic
What problems is the product solving and how is that benefiting you?
Efficiently serving high volume claims while providing visibility and improved customer service
Great tool for Case Management
What do you like best about the product?
It really helped us with our Support Case management even with complicated internal processes.
What do you dislike about the product?
Not sure if it is linked but the Salesforce Survey tool that we use for our Closed Case Surveys is really hard to configure with lots of limitation.
What problems is the product solving and how is that benefiting you?
Case Satus Age and Case Age calculations
Efficient and Connected Support with Salesforce Service Cloud, but a Steep Learning Curve
What do you like best about the product?
Salesforce Service Cloud makes customer support feel a lot more connected and efficient. Everything’s in one place — chats, emails, calls, even social messages — so teams can see the full picture without switching screens.
What do you dislike about the product?
It can feel a bit overwhelming at first.
What problems is the product solving and how is that benefiting you?
Having everyone in one place instead of switching screens constantly is very helpful.
Revops manager
What do you like best about the product?
Ease of use and a lot of people have experience
What do you dislike about the product?
Sometimes the function for sales team is hard tonise
What problems is the product solving and how is that benefiting you?
Na
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