Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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CRM engineer
What do you like best about the product?
Ability to increase agent productivity and automation
What do you dislike about the product?
There is no words to like about the salesforce service cloud
What problems is the product solving and how is that benefiting you?
Increasing customer satisfaction and agents productivity
Great Data Management and Security
What do you like best about the product?
The ability to modify and store loads of data with good security due to access permissions.
What do you dislike about the product?
I have not explored it alot yet to find anything bad
What problems is the product solving and how is that benefiting you?
The ability to create time matrix has been really beneficial for me
Great Case Management and Integrations, but Needs More Customization Options
What do you like best about the product?
Case management and untegrations, makes pur support to customer great
What do you dislike about the product?
Customization needed for some edge cases
What problems is the product solving and how is that benefiting you?
Casse management for our clients and swarming
User-Friendly but Sometimes Cluttered
What do you like best about the product?
User friendly, easy to navigate for beginners
What do you dislike about the product?
Can be cluttered at times and confusing.
What problems is the product solving and how is that benefiting you?
Easily resolve customer issues
Useful Contact Management but Needs Better Data Integration
What do you like best about the product?
I find the management of all contacts and the ability to create cases very useful. It helps in efficiently organizing and handling customer service scenarios, ensuring that warranties and orders are processed promptly.
What do you dislike about the product?
I find it challenging to keep the data clean, specifically regarding duplicates in contact information. Additionally, I would like the process of importing data from one system to another to be easier, as this would significantly streamline operations.
What problems is the product solving and how is that benefiting you?
I use the product for managing customer service, ensuring prompt processing of warranties and orders, and effectively managing contacts while creating cases.
Improved Customer Issue Handling with Enhanced Visibility
What do you like best about the product?
Handling our customer issues has become much easier. The high level of visibility and the capability to quickly address problems are both very valuable.
What do you dislike about the product?
There isn't much to highlight at the moment. Please continue to innovate and maintain a strong focus on your customers.
What problems is the product solving and how is that benefiting you?
We are providing our customers with a digital experience, making it possible for them to track the progress of their resolutions.
Service Cloud the first stop shop for you day.
What do you like best about the product?
I love how it brings everything together and you can keep the record and history of what a customers story and journey looks like.
What do you dislike about the product?
So far I have not ran into any limitations as it’s very customizable.
What problems is the product solving and how is that benefiting you?
It’s giving our account managers a one stop shop to get all the help they need.
Efficient and Useful, but Navigation Can Be Confusing
What do you like best about the product?
Efficient and useful! Easy to follow status updates
What do you dislike about the product?
Can be confusing to navigate, but overall not a hinderance
What problems is the product solving and how is that benefiting you?
Tracking of user maintenance and issues
Customer Service Experience on Service Cloud
What do you like best about the product?
Being accessible (cases) for analytics purpose.
What do you dislike about the product?
its reporting capabilities. Would be great to have similar one to Power BI or Google.
What problems is the product solving and how is that benefiting you?
It helps us to track and analyze the cases to find out the issues between we and customer
Makes my support work faster, easier, and more organized
What do you like best about the product?
I really like how everything I need is in one place - customer history, cases, emails, and chats. It helps me resolve issues quickly and provide a more personal experience for customers. The case management system is easy to use, and automation features like macros and quick texts save a lot of time. Having the knowledge base built in is also a big plus since I can share solutions right away.
What do you dislike about the product?
At first, it can feel a little overwhelming because there are so many features to learn, but once you get used to the layout it becomes second nature. Occasionally the search could be a bit better, but overall there’s nothing major I dislike.
What problems is the product solving and how is that benefiting you?
It keeps all customer information and cases in one place, which makes it easier to stay organized and respond faster. The automation tools save time on repetitive tasks, so I can focus more on helping customers.
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