Agentforce Service
Salesforce, Inc.External reviews
6,991 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Aligned customer service teams
What do you like best about the product?
Service team is always aligned cross-country and companies and onboarding of new resources is very afficient
What do you dislike about the product?
Nothing. At the moment we are very happy and we are adding even more functionalities going forward
What problems is the product solving and how is that benefiting you?
It is automating a lot of manual activities and creates a single centralized database. Having a unique platform is fundamental for the company
Easy to Use and Truly a Great Product
What do you like best about the product?
Easy to use, friendly , great experience
What do you dislike about the product?
nothing honestly, it is a great product, agents work great
What problems is the product solving and how is that benefiting you?
Our dealers self serve with the functionality of the system
Much Better Than Sparc Ticketing: Quick and Easy to Use
What do you like best about the product?
Quick and easy. Way better than Sparc ticketing
What do you dislike about the product?
I think our IT team set up some of the routing rules wrong
What problems is the product solving and how is that benefiting you?
Ticketing and keeping track of them
Straightforward Setup, Effective for Client Management
What do you like best about the product?
I appreciate how Salesforce Service Cloud has a straightforward setup. It helps the client services team manage their client requests better, allowing them to be quicker and more efficient.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I use the product to help my client services team manage requests efficiently, creating cases and tasks that streamline tracking and speed up our processes.
Centralized Service with Personalized Support
What do you like best about the product?
It’s a centralized service with personalized support.
What do you dislike about the product?
Complex system that requires familiarity.
What problems is the product solving and how is that benefiting you?
Allows smooth and fast customer support.
Cases Are Helpful, but Access Could Be Improved in Salesforce Service Cloud
What do you like best about the product?
What's helpful about Salesforce Service Cloud is Cases
What do you dislike about the product?
What is least helpful is not easily having access to
What problems is the product solving and how is that benefiting you?
Consoles
Great for Customer Support, Lacking in Marketing Integrations
What do you like best about the product?
Support customer cases and onboarding customer.
What do you dislike about the product?
Integrations with marketing and service contact data
What problems is the product solving and how is that benefiting you?
Obtaining customers to work with
Efficiency in business processes, no negative points so far
What do you like best about the product?
Generate efficiency in commercial processes.
What do you dislike about the product?
At the moment, I have nothing to declare about the product.
What problems is the product solving and how is that benefiting you?
Efecuancja
Great AI Integration for Customer 360, but Pricey
What do you like best about the product?
AI integration from other channels to have a customer 360
What do you dislike about the product?
The cost of the product combined with the other products
What problems is the product solving and how is that benefiting you?
Integrated view of the customer
Comprehensive Service Management for Businesses, with Room for Agent Improvement
What do you like best about the product?
Handle all services needed to business to control their services
What do you dislike about the product?
Nothing particular , but agent will improve more
What problems is the product solving and how is that benefiting you?
Taking care of user request
showing 151 - 160