Agentforce Service
Salesforce, Inc.External reviews
7,056 reviews
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External reviews are not included in the AWS star rating for the product.
Solid Product
What do you like best about the product?
Being based on the Salesforce platform, Service Cloud is highly customisable but will OOTB functionality to get most businesses up and running quickly.
What do you dislike about the product?
Some of the UI needs a facelift and Knowledge is getting old.
What problems is the product solving and how is that benefiting you?
Customer queries
Highly recommend Service Cloud
What do you like best about the product?
Service cloud is highly customizable to suit any business
What do you dislike about the product?
Not really much to dislike about the cloud
What problems is the product solving and how is that benefiting you?
Service cloud is great with case management for various departments making it easy for users to reach the right folks
It provides excellent customer experiences and helps grow that business.
What do you like best about the product?
I love that you can enable omnichannel services and features such as case management and agents are able to solve issues quickly.
What do you dislike about the product?
I would only say the cost is what I dislike about Salesforce Service Cloud.
What problems is the product solving and how is that benefiting you?
Case management and the management of customer interactions
Meet Your Customers on Their Preferred Channel
What do you like best about the product?
I love the number of ways that you can be reached by your customers. Email, voice, chat, sms, social. You name it—Service Cloud has got it!
What do you dislike about the product?
Email-to-case can be a nightmare if you get a case stuck in a loop.
What problems is the product solving and how is that benefiting you?
Automating routine tasks and it saves us a lot of time.
Salesforce Service Cloud best CRM service software
What do you like best about the product?
Salesforce Service Cloud excels in Omni-Channel routing, AI-powered automation, and seamless integrations with tools like Intercom and WhatsApp. Its case management, knowledge base, and real-time analytics enhance efficiency, while customization and scalability make it ideal for growing support teams.
What do you dislike about the product?
Salesforce Service Cloud is powerful but complex, requiring heavy setup and admin expertise. High costs, clunky UI, and performance issues can be drawbacks, and advanced automation often needs Flow or Apex.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud centralizes support, automates workflows, and streamlines case management, helping us resolve issues faster and improve customer experience. Its Omni-Channel and integrations keep everything connected and efficient.
Satisfactory And Leading Product In Industry
What do you like best about the product?
Leading Product In Industry with multiple features
What do you dislike about the product?
Multiple features but limited information available to use them
What problems is the product solving and how is that benefiting you?
It is All-In-One Platform for Taking Customer calls, Live Chat, Email management, case Management, Knowledge Base and Content Management
Salseforce
What do you like best about the product?
Ease of use - It's relatively easy to find details details, especially these days as I find the search metrics seem to mirror standard keyword parameters
What do you dislike about the product?
flexibility - user interface isn't always intuitive when trying to layout reports or create something unique. It sometimes take trial and error to get close to what we need, and isn't always exactly what we're looking for.
What problems is the product solving and how is that benefiting you?
provides a coherent environment to manage customer database and product knowledge
Best applications for CRM,MARKETING & MIS etc.
What do you like best about the product?
Salesforce is best for CRM tool for business streamline, customer interactions and also in other departments of company data analyze.
What do you dislike about the product?
salesforce is higher cost, should be make attention in costing.
What problems is the product solving and how is that benefiting you?
analytics dashboard provides valuable data for customer trends, service performances and other areas where we can improve.
“Review of Salesforce Cloud Benefit
What do you like best about the product?
Salesforce Cloud is a robust suite of services designed to help businesses manage customer relationships,
Upside . 1 .Centralized Customer Data Management
All customer data is stored in one place,
2. Marketing and Customer Engagement
Tools like Marketing Cloud and Service Cloud provide targeted campaign management and personalized customer support.
Upside . 1 .Centralized Customer Data Management
All customer data is stored in one place,
2. Marketing and Customer Engagement
Tools like Marketing Cloud and Service Cloud provide targeted campaign management and personalized customer support.
What do you dislike about the product?
Here are a few examples of the least helpful reviews for Salesforce Cloud:
1. Too Expensive”
Salesforce is too expensive for small businesses. Not worth it.
2. Complicated Interface
The interface is confusing. I couldn’t figure it out, so I stopped using it.
1. Too Expensive”
Salesforce is too expensive for small businesses. Not worth it.
2. Complicated Interface
The interface is confusing. I couldn’t figure it out, so I stopped using it.
What problems is the product solving and how is that benefiting you?
Tax services
Easly custmise
What do you like best about the product?
Easly Customise, Make your own table feature
What do you dislike about the product?
Costing Part, Little bit high and Should be Indian Partners and Consaltant
What problems is the product solving and how is that benefiting you?
Easy to Add More Option and in current Format Alocate Tables, Reporting ETC.
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