Salesforce Service Cloud
Salesforce, Inc.Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
6,949 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Best crm for transforming you business with managing customer and revenue.
What do you like best about the product?
Case escalation process one of the best process in the service cloud which helps to escalate case more efficiently.
What do you dislike about the product?
Cases are not ready out of the box for large scale routing for diverse skilled Salesforce.
What problems is the product solving and how is that benefiting you?
A robust system for tracking customer issues, assigning cases to appropriate agents, setting priority levels, and monitoring resolution progress.
Service Cloud Case management and Einstein features are amazing
What do you like best about the product?
Einstein Case Classification is amazing along with Omnichannel. There has been awesome improvements recently to the case mangement bringing in AI which as allowed for auto resolution of cases fast and efficient manner. The CRM Analytics dashboards showing the cost savings are amazing as well.
The Einstein Knowledge article recommendation has done wonders for the service team I worked for. It is fairly easy to setup these tools to enhance the customer support experience.
We usually have few hunderd cases a day and to optimise the investment of having too many support engineers, we had to look for these optimisations and it has done wonders.
The experience cloud sites with Einstein bots are amazing as well. They deflect most of the customers and has tremendously decresed the load on the support team.
The Einstein Knowledge article recommendation has done wonders for the service team I worked for. It is fairly easy to setup these tools to enhance the customer support experience.
We usually have few hunderd cases a day and to optimise the investment of having too many support engineers, we had to look for these optimisations and it has done wonders.
The experience cloud sites with Einstein bots are amazing as well. They deflect most of the customers and has tremendously decresed the load on the support team.
What do you dislike about the product?
There were issues while implementing the omnichannel especially the custom routing. It would have been amazing if there was more documentation on it and a bit more support. The Einstein bot's functioning has been a bit of a black box but it has increasingly been transparent.
What problems is the product solving and how is that benefiting you?
Service Cloud helps in identifying and fixing customer's troubles in using our products and services efficently. It helps with self serve for customer and also enhances the shared knowled of our customer service reps thus allowing for a consistent response to all customers according to their needs.
Unlimited options
What do you like best about the product?
Upsides are unlimited options to customize your service and input an insurmountable amout of data. I use this service every day in my job. I am able to integrate my CMS, data collection, and email to case with just a click here and there.
What do you dislike about the product?
It take a bit of background knowedge for someone who doesn't know coding, soft coding, or a ton of background tech information.
What problems is the product solving and how is that benefiting you?
data tracking
Genuine Service cloud review
What do you like best about the product?
There are so many things and i can tell you some of them like
Customer 360 view
omni channel support\
Case management
Service analytics
Customer 360 view
omni channel support\
Case management
Service analytics
What do you dislike about the product?
I have not found anything which i dislike about salesforce features in service cloud.
What problems is the product solving and how is that benefiting you?
It is helping to view all about your associations working at a single place where you can track your customers behaviour and improve or maintain your cycle.
Salesforce is continously growing and working on the more advance tech stacks which keeps motivating me to enhace and upgarde my skills with salesforce
Salesforce is continously growing and working on the more advance tech stacks which keeps motivating me to enhace and upgarde my skills with salesforce
Enhancing the student experience
What do you like best about the product?
The ability to have a platform that sees a students progression is a invaluable tool. The ease to communicate with individuals provides great customer support and tracks it all in one place. Automation is key which helps to ensure timely messages.
What do you dislike about the product?
Downsides are that there are some limitations to some things when it comes to customazation. Not all things can be changes and with more than one college all is standard.
What problems is the product solving and how is that benefiting you?
Helping to message out to thousands of students and the automation is saving time and people power.
I have been using SFDC Service Cloud since 2015 and it has always Wowed me with its features.
What do you like best about the product?
I liked email to case function, Queue management, Escalation rules and so on...
What do you dislike about the product?
Everthing seems pretty cool so far.Let me try Agentforce and will get back
What problems is the product solving and how is that benefiting you?
It helped me with IVR project , Debt managment project , LMS tool management, Customer Portal managment.
Does Everything We Need
What do you like best about the product?
Salesforce Service Cloud has been a great addition to our toolkit, especially omni channel. Being able to route inquires and cases to different queues and teams via flows opens up a ton of customization. We love it.
What do you dislike about the product?
Salesforce knowledge is a bit cluncky and lacking as far as we're concerned and doesn't get much use.
What problems is the product solving and how is that benefiting you?
It solves our case management and queue routing which allows us to service the client better
Service Cloud
What do you like best about the product?
It is the most usefirendly product i have everseen. It offers a complete package to serve your servicing needs.
What do you dislike about the product?
It has noting to dislike. I have not seen anything yet.
What problems is the product solving and how is that benefiting you?
All our end to end customer quesries and servicing related actions
Efficiently not efficient
What do you like best about the product?
workspace quite user friendly for the agents, gives upper hand in handeling the tickets and interaction with customers
What do you dislike about the product?
When it comes to business expectation not reaching the 100% with it's own features, capacity configuration for chats can't be customizable based on the status.
What problems is the product solving and how is that benefiting you?
Resolving the customer enquiries or complaints, enhancing the customer support of the company
A Comprehensive Solution for All Customer Needs!
What do you like best about the product?
Saleforce Service Cloud is like a toolkit for customer service teams this helps to manage customer questions or any issues all in one place. moreover It shows everything about a customer like past purchases and previous questions so it help usto serve agent better. Also it automate tasks like answering common questions with chatbots or routing issues to the right person this helps in making things faster. In service cloude customers can contact support through their favorite method like email, chat, or social media and this is very interesting part of this cloud. It helps in reports on how well our organisation is doing, what customers think, and where improvements are needed. Service Cloud can connect with other tools your business uses, keeping everything in sync and it is very helpful to grow any busniess. Customer support is very good and provide better solution quickly. while implementing Salesforce Service Cloud can be straightforward for simpler setups. That's why the frequency of use for Salesforce Service Cloud is generally high among customer.
What do you dislike about the product?
Some users find that certain features are still limited or require advanced technical skills to modify effectively. So customizable thigs should be improve and updates should be minimize.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud effectively enhanced operational efficiency, improved customer satisfaction, and ultimately, better business outcomes. By leveraging its capabilities, organizations can transform their customer service into a strategic asset that drives growth and loyalty and this will help to grow business.
showing 1,681 - 1,690