Agentforce Service
Salesforce, Inc.External reviews
6,991 reviews
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External reviews are not included in the AWS star rating for the product.
Great for Company Data, but Integration Could Be Easier
What do you like best about the product?
I use to the data of my company and to integrate with sf
What do you dislike about the product?
It could be easier to integrate all data bases
What problems is the product solving and how is that benefiting you?
Integrate date
Great for Efficiency, but UI Can Be Confusing for Some Users
What do you like best about the product?
We’ve achieved significant efficiencies for our employee service team by using cases. Honestly, we wouldn’t know what to do without it!
What do you dislike about the product?
The user interface might be somewhat confusing for those who aren't very familiar with computers.
What problems is the product solving and how is that benefiting you?
This has really helped our team become more efficient!
Great Daily Tool, But Sometimes Complicatedsy
What do you like best about the product?
It is really amazing and I love using it every single day
What do you dislike about the product?
That’s kind of complicated some times and
What problems is the product solving and how is that benefiting you?
To being able to reach all of my costumers
Great Productivity Boost, but UI Needs Improvement
What do you like best about the product?
It is excellent for boosting the productivity of people.
What do you dislike about the product?
The UI could use some improvement to make it more intuitive.
What problems is the product solving and how is that benefiting you?
Its workflow is easy to use.
IT Specialist I
What do you like best about the product?
Very reliable and user friendly. Also secured.
What do you dislike about the product?
Nothing much, it is very well designed and thought.
What problems is the product solving and how is that benefiting you?
Eliminating all the legacy systems which are not reliable.
Great for Customer Service, but Chat Console Needs Improvement
What do you like best about the product?
Service cloud is being used my customer to serve them with chats for cases and calls too
What do you dislike about the product?
This console might offer improved features for agents when it comes to chat and calls.
What problems is the product solving and how is that benefiting you?
Solving complex customer handling
Great Out-of-the-Box Features, but Customization Can Be Tricky
What do you like best about the product?
We are really new into the platform and I think the out of the box features are the best part.
What do you dislike about the product?
It’s more of a personal thing, but sometimes I find it hard to actually personalize things to our org
What problems is the product solving and how is that benefiting you?
I think it’s solved our outdated case mgmt platform and gives us something with future scalability
Reviewing service cloud
What do you like best about the product?
Although I haven't yet started using service cloud, I’m excited to try it out after dreamforce.
What do you dislike about the product?
I don’t have any dislikes about the product to report at the moment.
What problems is the product solving and how is that benefiting you?
I feel that service cloud could help me with answering questions that I won’t need to go to a human for.
Great Connectivity, but Account Management Still Needs Improvement
What do you like best about the product?
Connectivity of customer interactions is easier and well structured
What do you dislike about the product?
Account management was a struggle in lightning and hasn’t changed much to service cloud
What problems is the product solving and how is that benefiting you?
This allows us to capture customer interactions in a sem-structured way alerting us to report and analyze the data
Efficient Case Management, but Complexity and Cost Are Drawbacks
What do you like best about the product?
I like how Salesforce Service Cloud centralizes all customer interactions in one intuitive platform, making it easy to manage cases efficiently.
What do you dislike about the product?
The platform can feel overly complex at times, especially when configuring workflows or permissions. It also tends to be expensive as your organization scales, with additional costs for advanced features and integrations.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud solves the problems of fragmented customer communication, slow issue resolution, and manual service processes by centralizing all support interactions into one unified platform.
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