Salesforce Service Cloud
Salesforce, Inc.Reviews from AWS customer
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Efficient and Powerful Customer Service Solution
What do you like best about the product?
I've been using Service Cloud for over a year, and the experience has been exceptional. These tools have transformed how our team manages customer service and field operations.
Service Cloud:
It offers a comprehensive, easy-to-use platform for managing customer interactions. The case management features ensure that nothing slips through the cracks, and the automation tools save our team a lot of time. We can quickly gather customer information, resolve issues efficiently, and provide personalized service, improving customer satisfaction. The reporting and analytics features also help us track performance and continuously improve our processes.
The product has helped us streamline our operations, improve team efficiency, and provide better customer service. I highly recommend Service Cloud for any organization looking to enhance their service capabilities.
Service Cloud:
It offers a comprehensive, easy-to-use platform for managing customer interactions. The case management features ensure that nothing slips through the cracks, and the automation tools save our team a lot of time. We can quickly gather customer information, resolve issues efficiently, and provide personalized service, improving customer satisfaction. The reporting and analytics features also help us track performance and continuously improve our processes.
The product has helped us streamline our operations, improve team efficiency, and provide better customer service. I highly recommend Service Cloud for any organization looking to enhance their service capabilities.
What do you dislike about the product?
The ability to summarize a service ticket and just get a quick summary for handover to other teams is missing.
What problems is the product solving and how is that benefiting you?
help streamline customer support ticketing
Market leader in provider solutions for Services Team
What do you like best about the product?
Mature and comprehensive product which covers CRM, Cases, process automations and much much more.
What do you dislike about the product?
Some features are not as mature, e.g. ServiceCloudVoice, LiveChat
What problems is the product solving and how is that benefiting you?
We leverage Service Cloud for the management of customer support queries and inbound sales opportunities.
Process automations such as assignment and escalation rules allows the services team respond to customers quicker and more efficient.
Process automations such as assignment and escalation rules allows the services team respond to customers quicker and more efficient.
Puts all of the info needed right on the screen making it easy to answer questions quickly.
What do you like best about the product?
Using Service Cloud enable me to quickly, easily, and accurately respond to questions and problems without having to go to lots of different screens to find needed information. It is also great that it automatically hooks the cases to the Salesforce record. I also like the Quick Text features for frequently asked questions.
What do you dislike about the product?
The Search feature is hot always helpful and will only go back for a short time period. Then I have to try other avenues to try to find a past case that is related to a current one.
What problems is the product solving and how is that benefiting you?
Service Cloud allows me to get the requests, problems, etc. answered quickly and correctly and/or get them assigned to the right person to help. That makes for happy internal and external customers. Since we are a non-profit, that is especially important.
Salesforce Service Cloud from the perspective of a System Administrator
What do you like best about the product?
Ease of use, Ease of Implementation, Customer Support, Object Oriented,
What do you dislike about the product?
Would like to have the tools interact with modeling tools for object models and data models
What problems is the product solving and how is that benefiting you?
Tracking and Knowledge Base for Our Customer Service Division
Salesforce CRM
What do you like best about the product?
Customizability & Flexibility. The level of customization allows for tailored workflows, custom fields, automations, and reports that are specific to our team.
What do you dislike about the product?
There is a learning curve due to it's massive amount of features and customizability. The system almost requires experienced admins or users to set up and train. While the system does not rely on it, integration is the fuel that allows the system do work to it's fullest.
What problems is the product solving and how is that benefiting you?
Centralized customer history, and better team collab allowed for more efficient responses and thoughtful responses to our customers without sacrificing service.
A must have tool for every company with a service department
What do you like best about the product?
Great tool for managing both internal and external cases. It allows our service teams to collaborate on customer cases and helps ensure we hit our SLA and milestones. Besides streamlining our internal service delivery processes, it also provides valuable insights for our sales and customer success teams, which help drive pipeline and upsell opportunities with our existing customers. Love how it seamlessly integrates with the rest of our CRM.
What do you dislike about the product?
Not much in terms of downside. It comes loaded with a lot of functions and features, which, truthfully aren't being fully utilized at our current company size at the moment but can see us leveraging more as our company grows.
What problems is the product solving and how is that benefiting you?
Service Cloud helps improve and automate processes for our internal service teams, which as a result, helps streamline how quickly we're able to respond to and resolve our customer cases.
Salesforce Service Cloud solution
What do you like best about the product?
Service Setup Assistant and guidiness through setup with an optimized, pre-built Service Cloud solution make the impmenetation and a breeze.
Email integration features, like email to case.
Customer service Omni-channel is a great tool to automate everything
Email integration features, like email to case.
Customer service Omni-channel is a great tool to automate everything
What do you dislike about the product?
Email-to-case features lacks additional configuration.
What problems is the product solving and how is that benefiting you?
- Scattered emils.
- Diffrent channels.
- Manual work and assigment.
- Repetivite manual tasks.
- Diffrent channels.
- Manual work and assigment.
- Repetivite manual tasks.
My service Journey is a game changer for consulting
What do you like best about the product?
so here three key features that make my consulting life easier and help create strong customer engagement outcomes:
Service Assistance: This feature simplifies the core service setup by helping with queues, routing, omnichannel statuses, users, and native automation like email-to-case and web-to-case. It ensures that the foundation of the service system is solid, allowing businesses to provide fast, efficient support.
"My Service Journey" Beta Capability: This feature enables consultants and businesses to identify quick wins. It helps in quickly spotting areas for immediate improvements, speeding up success, and making solutions simpler and more effective for everyone involved.
Integration Capability: Salesforce’s ability to integrate with other tools is a game-changer. Whether through packages like Digital Engagement or AppExchange tools like Aircall, the seamless integration enhances communication and customer service, making it easier to manage multiple channels and improve overall customer experience.
Service Assistance: This feature simplifies the core service setup by helping with queues, routing, omnichannel statuses, users, and native automation like email-to-case and web-to-case. It ensures that the foundation of the service system is solid, allowing businesses to provide fast, efficient support.
"My Service Journey" Beta Capability: This feature enables consultants and businesses to identify quick wins. It helps in quickly spotting areas for immediate improvements, speeding up success, and making solutions simpler and more effective for everyone involved.
Integration Capability: Salesforce’s ability to integrate with other tools is a game-changer. Whether through packages like Digital Engagement or AppExchange tools like Aircall, the seamless integration enhances communication and customer service, making it easier to manage multiple channels and improve overall customer experience.
What do you dislike about the product?
The SMS capability in Salesforce, while powerful, can take a bit of time to set up, which sometimes makes clients lose interest compared to other SMS tools available on the AppExchange that offer faster setup. However, I always recommend customers to be patient because having the SMS functionality natively in Salesforce allows for robust automation through Flow. This enables businesses to fully leverage SMS for deeper engagement, offering a much more integrated and seamless experience in the long run.
What problems is the product solving and how is that benefiting you?
Enhanced Customer Engagement: By leveraging SMS and Flow, Salesforce service cloud allows for immediate, actionable communication. This enables businesses to send targeted messages that prompt customer engagement, keeping clients informed and involved throughout their service journey.
Proactive Follow-Up: With the ability to automate follow-up actions through email and SMS, I can ensure that customers receive timely reminders, updates, and responses to their inquiries. This proactive approach fosters a stronger connection with customers and enhances their overall experience.
Proactive Follow-Up: With the ability to automate follow-up actions through email and SMS, I can ensure that customers receive timely reminders, updates, and responses to their inquiries. This proactive approach fosters a stronger connection with customers and enhances their overall experience.
Service Cloud paved a path for ultimate customer satisfaction
What do you like best about the product?
Connects us with online communities, encouraging customers to help eachother to find solutions, learn from peers and share experiences while reducing the load on the Orgnaizzation's support tream. The biggest upside is ability to centralize data from different sources into one platform.
What do you dislike about the product?
Some unpractical assurances. More prices. Hidden expenses. Poor customer service at times.
What problems is the product solving and how is that benefiting you?
Gives a very practical overview of the customer profile. Increases sales, customer satisfaction.
This is a very handy on the cloud platform taking us on to cloud 9 :-)
This is a very handy on the cloud platform taking us on to cloud 9 :-)
Innovation in organizations
What do you like best about the product?
Salesforce has provided an incredible experience for both users and consultants and developers, both its functionality and the features it offers to perform our daily tasks make it increasingly easy and innovative.
What do you dislike about the product?
So far, I have not had any disadvantages compared to other CRMs or integrator systems.
What problems is the product solving and how is that benefiting you?
Customer service topics, sales, after-sales, and automations of many business processes
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