Agentforce Service
Salesforce, Inc.External reviews
6,983 reviews
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Never again is now and customer service is now
What do you like best about the product?
Almost limitless range of functions. It is very easy to customize the Service Cloud for our service and gain the full potantial of our customer service.
The low/no code integreation of services and flows is great to do simple automation processes and bring the best useabilty to our employe and stakeholder. Implement new processes is kindly easy and isn't the customer support helps very fast and friendly.
We use the service cloud for thousend of service tickets a day and also we use it for intern processes and services. It is great to see our business grow and the service cloud arrange with no issues.
The low/no code integreation of services and flows is great to do simple automation processes and bring the best useabilty to our employe and stakeholder. Implement new processes is kindly easy and isn't the customer support helps very fast and friendly.
We use the service cloud for thousend of service tickets a day and also we use it for intern processes and services. It is great to see our business grow and the service cloud arrange with no issues.
What do you dislike about the product?
The comunication services like email or letter are hard to set to our coperate design. I wish we had more functinallyty like fonts management or color schema setup in flows or lightning lwc. Other integrations are realy easy.
What problems is the product solving and how is that benefiting you?
The service cloud makes it easy and quick to complete recurring tasks.
Service Cloud provides omnichannel support and is excellent
What do you like best about the product?
I like the knowledge managment and mapping in service cloud as it reduces 70-80% of the effort in problem resolution. It's a greatest asset to the service cloud. Besides, I also admire AI powered article recommendations which reduces the time for resolution.
What do you dislike about the product?
As Salesforce services are more focused for mid to top level companies, small companies may find it challenging to afford the licenses and costs of the product.
What problems is the product solving and how is that benefiting you?
Using Salesforce Service Cloud, we leverage customer support at ease by adpoting services through call, chat and email.
We have built a knowledge base for self service before the customer reaches to Support and this has significantly reduced the over burden to our customer support agents.
Besides, we have created multiple queues which can route cases based on the skill match criteria.
We have built a knowledge base for self service before the customer reaches to Support and this has significantly reduced the over burden to our customer support agents.
Besides, we have created multiple queues which can route cases based on the skill match criteria.
Salesforce Service Cloud is an great and amazing tool for Salesforce users.
What do you like best about the product?
Sevice Cloud is a very tightly integrated into Salesforce. It offers a wide range of options, which helps business to improve alot and makes things thousend times faster then the mannual ones. As it offers a great look and fill, customers loves using it. Salesforce provides ease of implementation, like adding new features in just using point and click tool.
Salesforce customer support is too good and provide response very fast. We have been using salesforce product since 2019 and we love it.
Salesforce customer support is too good and provide response very fast. We have been using salesforce product since 2019 and we love it.
What do you dislike about the product?
According to me, I like salesforce procust alot, but only thing which can be bit faster is after doing some implementation it takes some time to actually load on org.
What problems is the product solving and how is that benefiting you?
When ever a new case generated by uers, We have setup few rules, which easily assign to some queue based on the severity of cases.
All in one click
What do you like best about the product?
All services are made to suddisfy yours need with only a few clicks!
What do you dislike about the product?
If you have need to implements custom things, should not be easy
What problems is the product solving and how is that benefiting you?
Time to delivery
Advantages of using service cloud
What do you like best about the product?
The seamless case lifecycle helps our customers get the cases resolved easily.
What do you dislike about the product?
Sometimes it requires us to train our service agents.
What problems is the product solving and how is that benefiting you?
It is helping businesses to give their customers a better after sale services.
Cutting edge contact centre application
What do you like best about the product?
ease of usage
industry specific out of box app
ease of setup
industry specific out of box app
ease of setup
What do you dislike about the product?
cost of license
apart from this pretty much everything is awesome
apart from this pretty much everything is awesome
What problems is the product solving and how is that benefiting you?
customer 360 view
newly launched agentforce is quite promissing
newly launched agentforce is quite promissing
Worry about making your business successful not the CRM
What do you like best about the product?
Being one of the multiple clouds from Salesforce allows me as a user and administrator to easily expand the functionalities as my business needs evolve. Whether you have a small business that is just getting started and needs basic, out-of-the-box features or your have grown to a large business that requires a lot of customization, Service Cloud will support it.You can go from not having a CRM to having Service Cloud in no time, having their customer support and having your teams only using SC for daily tasks.
What do you dislike about the product?
Cost can be a challenge, specially when you are reaching the top of your existing tier and are moving into the next tier. It integrates with a ton of applications, it makes it super powefrul but not all integration can be achieved by someone not familiar with the platform.
What problems is the product solving and how is that benefiting you?
Case management for my existing company is all handled using Service Cloud. It is great for us as our Sales team can gain insights into Support and better manage our customers.
Enhancing Customer Support Efficiency
What do you like best about the product?
Ease of Access. Customer Support and loads of features.
What do you dislike about the product?
Due to its cost, the extent use is limited. Great corporate packages can help more inroads with in the system.
What problems is the product solving and how is that benefiting you?
Lead Generation, student application processes.
Is to easy to develop and easy to make any change
What do you like best about the product?
The 365 vision of cumstomer when them contact us for any chanel
What do you dislike about the product?
More option to bots whatsapp, for cumstomer and agent
What problems is the product solving and how is that benefiting you?
To unifiquei the requuest of the client
Number of Features
What do you like best about the product?
Service cloud has a large number of features that are easily configured (clicks not code). You're able to correspond with customers via live chat, chat bots, phone calls, or emails all within Salesforce. Instant chat is a must-have with customer support these days, particularly with Salesforce agents on the very near horizon. If you don't have all of these features available in one spot and working in sync with AI, your customer support is going to be outdated quickly and your competitors will shine.
What do you dislike about the product?
The documentation for implementation and configuration could be a lot more robust and clear.
What problems is the product solving and how is that benefiting you?
One problem it's solving is routing of cases with omnichannel and increased quality of the customer support team work with supervisor console.
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