Salesforce Service Cloud
Salesforce, Inc.Reviews from AWS customer
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Great service!
What do you like best about the product?
I liked that you're able to see all the orders and opportunities! Also, as you use it you can make it more dynamic with the way you're looking into reports.
What do you dislike about the product?
I didn't like how it was hard to be dynamic in the way you change items up in the interface.
What problems is the product solving and how is that benefiting you?
Chat and email.
Recommendations to others considering the product:
Use it if it's heavily tied to sales.
Single solution for all custoner services
What do you like best about the product?
helps manage all of your customer data in one place and allows workers to be more productive and efficient by tracking customers history and adding reminders for the sales calls and meetings
What do you dislike about the product?
The psychology of being tracked; with the implementation of CRM software even the team will have concerns about the possibility of being hacked. However, with the right training and guidance, it can be rectified
What problems is the product solving and how is that benefiting you?
Custoner L1 support cases are tracked using this
SalesForce Cloud
What do you like best about the product?
One of the first work tools that was born in the cloud
What do you dislike about the product?
Since its inception, it has been innovative and constantly growing in the world of CRM.
What problems is the product solving and how is that benefiting you?
Companies have moved to this tool due to cost versus benefit analysis.
Recommendations to others considering the product:
I have recommended this solution to many companies, and they have migrated to the cloud.
Sales Force rocks !
What do you like best about the product?
All of the customization options. We are able to completely customize drop downs for specific cases ect, makes reporting a breeze
What do you dislike about the product?
Nothing to report at this time! Everything is working well!
What problems is the product solving and how is that benefiting you?
Case management mostly & reporting.
Tracking jobs completion
What do you like best about the product?
Interaction among workers makes being on the same page easy
What do you dislike about the product?
A bit clunky user interface but still usable
What problems is the product solving and how is that benefiting you?
Customer inquiries. Maintaining things on schedule
Useful personalized suite
What do you like best about the product?
The salesforce self service portal is helpful to quickly build a resource for self service clients to find everything in one place. Almost any process you would find in the normal salesforce suite can be replicated here for specific customers.
What do you dislike about the product?
The portal is useful for small businesses but can still cause some trouble when live support is needed.
What problems is the product solving and how is that benefiting you?
I utilize this resource to ensure the small businesses I'm working with have a basic set up to monitor customer activity and sales.
it works but nothing like a personal touch
What do you like best about the product?
It's efficient for companies that have to handle a large client list, but for a small firm/ opperation like the one I was at the cost did not outweigh the benefits the product offered. also the business prefeer the touch of a personal call compared to a client portal.
What do you dislike about the product?
In personal consulting, or consulting in general that doesn't service large companies, nothing can really make up for effective human interactions and a personal call when a customer needs help. The product could be used to resolve small issues, but for a small business the product cost more than the value it adds to our clientele.
What problems is the product solving and how is that benefiting you?
A 24/7 customer questions service, so when we couldn't answer the phones/ email there would be something to answer their questions. We quickly found the clients much preferred just to call the office and have their questions answered that deal with a weird portal they had not used before and management opted out of the software.
Recommendations to others considering the product:
it gets the job done, again, a real person always feels more personable
salesforce snap ins
What do you like best about the product?
I really liked salesforce snap ins because its not only a CRM but has the ability to offer live chat software and connect via the app.
What do you dislike about the product?
I dont like the fact that its very expensive to have a salesforce license and pay extra to implement snap in and plug ins.
What problems is the product solving and how is that benefiting you?
Used salesforce snap ins to create an online chat for students and our support staff to connect regarding payment issues
very customizable and yet easy to create self-service portal
What do you like best about the product?
Salesforce does most of the work for you by providing templates that essentially create the portal for you. Once the template has been implemented, all you have to do is customize it with your colors and logo and decide what content (knowledge articles) you want in your portal. Also, Salesforce lets you create up to 100 different "communities" that can each serve as their own self-service portal for different purposes.
What do you dislike about the product?
While it's possible to create a public portal that doesn't require authentication, sometimes it's nice to have a community portal where users and partners can login and interact with each other. If this is the case, be prepared to spend an arm and a leg for customer and partner user licenses.
What problems is the product solving and how is that benefiting you?
We needed a better self-service portal than what we had. Salesforce's has very good search functionality, and it is also mobile friendly which is huge, as we have a mobile app that most of our users take advantage of.
Recommendations to others considering the product:
Salesforce has a great product but it can be pricey. Depending on how complicated of a self-service portal you need in terms of the levels of content you have, you may be able to get by with something like Zendesk.
Great software for tracking!
What do you like best about the product?
I really life the various functions and ability to customize based on each office that I am working with.
What do you dislike about the product?
I often cannot save my credentials and have to manually type in my password.
What problems is the product solving and how is that benefiting you?
I am able to get a better connection with my clients as well as provide better customer service because I can customize each customer's need without treating them all the same in a blanket service type.
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