Agentforce Service
Salesforce, Inc.External reviews
6,983 reviews
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Salesforce service cloud is very effective for all service based business.
What do you like best about the product?
Email to case feature is really cool feature to create cases from email. it rediuses huge manual effort.
What do you dislike about the product?
Nothing as of now. i suggest salesforce to keep continueing this good for long run.
What problems is the product solving and how is that benefiting you?
it is rediusing the many manuall activities.
Salesforce Service Cloud Review from a Beginner
What do you like best about the product?
Guys, if a beginner like me finds the product easy to use and useful, I think you should give it a try. I like that it's very easy and efficient to use Case Escalation and Case Automation, Queue and etc without having to know codings. I find it very easy to learn and integrate with the rest of your org. I believe once I get a better grasp at it, I think it would make my life even easier at customer support.
What do you dislike about the product?
Sometimes, it could take a while to learn for the beginner, but if you use Salesforce Trailblazer to learn, you should be able to achieve what you want. If you used other clouds before, you might be at advantages but at the same time you need to put effort in learning and seeing the differences. You probably need to use it frequency to get use to it.
What problems is the product solving and how is that benefiting you?
It solves database unorganization, un-automation, and customer support issues. The data we received from customers are now organized very well. The automation functions also make life easier for users and admins. Now, everything is automated and assigned to the right people. We are also able to provide call center, live chat, and chatbot to our customers which make it looks good for us.
Salesforce Service – this is also a flexible solution for a microenterprise
What do you like best about the product?
I have been using Salesforce Service since 2012, running a micro business with up to 10 people, and I can confidently say that Salesforce works excellently even in small enterprises. Over the years, in changing market circumstances, the platform has repeatedly proven its flexibility and ability to adapt to various needs.
One of the biggest advantages of Salesforce is the ease with which I can make changes to the system myself. As a small business owner, I don't have an IT team, so being able to make modifications without any issues is crucial for me. The intuitive interface allows me to customize processes, automate customer service, and efficiently manage my contacts.
Additionally, Salesforce integrates almost immediately with the latest applications available on the market. For most new technological solutions, Salesforce is usually one of the first systems to offer integration. This allows me to quickly take advantage of new developments and adapt my business to technological requirements without wasting time on complex implementation processes.
Salesforce Service is a reliable and flexible tool that works well in both large and small companies, allowing for easy management of business processes without the need to engage additional IT resources.
One of the biggest advantages of Salesforce is the ease with which I can make changes to the system myself. As a small business owner, I don't have an IT team, so being able to make modifications without any issues is crucial for me. The intuitive interface allows me to customize processes, automate customer service, and efficiently manage my contacts.
Additionally, Salesforce integrates almost immediately with the latest applications available on the market. For most new technological solutions, Salesforce is usually one of the first systems to offer integration. This allows me to quickly take advantage of new developments and adapt my business to technological requirements without wasting time on complex implementation processes.
Salesforce Service is a reliable and flexible tool that works well in both large and small companies, allowing for easy management of business processes without the need to engage additional IT resources.
What do you dislike about the product?
High prices, and in the European market, the price is the same as $ but in Euros, so there's an additional 15-20% difference.
What problems is the product solving and how is that benefiting you?
Automation of processes and communication with Clients.
Useful best practices
What do you like best about the product?
Best practices are available out of the box.
What do you dislike about the product?
As with all things in Salesforce, the UX could be more efficient for power users.
What problems is the product solving and how is that benefiting you?
Centralizing customer success interactions.
Services cloud was easy to use
What do you like best about the product?
Ease of use; administration was easy as well.
What do you dislike about the product?
The downside was that not every department in our organization utilized service cloud.
What problems is the product solving and how is that benefiting you?
No longer using service cloud in a few weeks. we have updated to a new system
Salesforce Service Cloud - The Best Platform for Service
What do you like best about the product?
Case management options within Salesforce
What do you dislike about the product?
Email-to-Case is not very functional with large quantities of incoming emails.
What problems is the product solving and how is that benefiting you?
Our business focuses on telehealth and we are the resource behind the clinicians, so we have interations with clinicians as well as their clients. Service Cloud allows us to maintain communications and solve issues that come up between them. Our integration into our patient management system allows us to create a case via Service Cloud automatically if life happens and a clinician or client can't make an appointment. This then allows our team to get ahead of the issue and reach out to appropriate parties to come to an appropriate resolution.
The best CRM on the market
What do you like best about the product?
Extremely reliable, customizable, easy to use and simple.
What do you dislike about the product?
Not a pre-built solution. Expect the need of Professional Services and Salesforce experts required to help set up the solution.
What problems is the product solving and how is that benefiting you?
Contact Center CRM. Help Desk Ticketing. Knowledge Base and Workflow Autoamtion
Solid tool for managing customer service operations
What do you like best about the product?
Salesforce Service Cloud is a highly customizable platform, offering flexibility for businesses to tailor case management, workflows, and automation to meet specific needs. Integration with other Salesforce products ensures seamless data flow across departments, while features like Flows and automations streamline repetitive tasks, boosting agent productivity. Having Customer Account information or the ability to collaborate with others via Chatter ensures there is no data silos!
What do you dislike about the product?
Service Cloud's complexity can be a drawback, especially for new admins who may find the setup time-consuming. Additionally, the cost of Service Cloud, especially when adding extra features, can be high and might deter smaller businesses. Finally, the platform has a steep learning curve for agents, requiring significant training for optimal use.
What problems is the product solving and how is that benefiting you?
We are able to see the types of questions coming in, the issues, and time to resolve. It also helps us manage resources across our support teams.
It's everything you need for sales and organizational tools in one place.
What do you like best about the product?
From an administrator standpoint, the possibilities of what you can do are endless! From permissions to application setup and customization, it can be tailored to any need.
What do you dislike about the product?
Lack of hotkeys and other ways to make navigating and records quick and easy. It also could be more visually appealing.
What problems is the product solving and how is that benefiting you?
Helping to keep everything organized, all in one place.
Great Applications!
What do you like best about the product?
Service Cloud has been great for our clients, it has helped transform the case management making everything intuitive to use and implement with ease of integration and training, to help them provide the best possible customer support.
What do you dislike about the product?
While the OOB features are great fitting custom processes that are complex can show its complications.
What problems is the product solving and how is that benefiting you?
Ease of assignment of resources and case management.
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