Salesforce Service Cloud
Salesforce, Inc.Reviews from AWS customer
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Service cloud
What do you like best about the product?
Best service cloud for customers and sales
What do you dislike about the product?
More often useful to all regular basis customers
What problems is the product solving and how is that benefiting you?
Contacting to the customers
SF service cloud
What do you like best about the product?
The options of how to get support as well as type of support like articles versus live support
What do you dislike about the product?
Still testing so no paint points discovered yet.
What problems is the product solving and how is that benefiting you?
Having one system manage support rather than using multiple systems
Simplifying service
What do you like best about the product?
Having all general emails create cases in different queues makes running our help desk so much easier
What do you dislike about the product?
Would like to configure more field defaults with email to case
What problems is the product solving and how is that benefiting you?
It helps my small team handle several channels seamlessly
Awesome product
What do you like best about the product?
Faster service, very ease of use and good UI
What do you dislike about the product?
Nothing as such, it is a good product with awesome features
What problems is the product solving and how is that benefiting you?
It sloves omni channel and a the customer issues
Resolve Customer issues without emails and shared documents
What do you like best about the product?
As part of a multinational organisation, we've long been struggling with timely resolving customer requests and complaints when they required collaboration across the globe.
With Service Cloud we see the case directly connected to our customer and every relevant party has access as they need.
With Service Cloud we see the case directly connected to our customer and every relevant party has access as they need.
What do you dislike about the product?
So far, our users love the functionality.
What problems is the product solving and how is that benefiting you?
Case Management, Email to Case, Knowledge. We've been able to standardize a lot of processes.
Infinitely Customizable Platform for Support
What do you like best about the product?
Service Cloud can be tailored to fit your unique support processes and easily enhanced with AppExchange apps, providing a low-code solution that ensures robust security and compliance.
What do you dislike about the product?
Configuration can be complex, but partnering with a Salesforce expert will help streamline the process and accelerate your project’s success.
What problems is the product solving and how is that benefiting you?
Project management and trouble ticketing solutions to easily track issue and support our customers.
Automation Station
What do you like best about the product?
The ability to have it do anything we want with the data that is input
What do you dislike about the product?
The out of the box user interface isn't attractive to younger users
What problems is the product solving and how is that benefiting you?
It is providing us an entry point of data for our customer service agents that is available across the enterprise
Service Cloud call center
What do you like best about the product?
Keeping my team up to speed on all the latest cases. We love that we can share with our I Bernal team and our external call center and our remote agents.
What do you dislike about the product?
If it is not set up properly it will be very difficult to use
What problems is the product solving and how is that benefiting you?
Multiple brand case management
Great Product!
What do you like best about the product?
It keeps my customer's data safe & secure
What do you dislike about the product?
It can be a lot of navigation sometimes.
What problems is the product solving and how is that benefiting you?
A total area for customer contact
Service cloud
What do you like best about the product?
The omichannel is the very best and it gives full service
What do you dislike about the product?
Integration between different systems and data migration
What problems is the product solving and how is that benefiting you?
Quick resolution and faster
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