Salesforce Service Cloud
Salesforce, Inc.Reviews from AWS customer
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Very comparable to Epic CRM
What do you like best about the product?
KPIs, dashboards, not sure what else....
What do you dislike about the product?
Not sure yet.............................
What problems is the product solving and how is that benefiting you?
Solving complex patient requests for specialty physician appointments
Elevating customer experience with Salesforce
What do you like best about the product?
Faster and efficient way to handle customer complaints. Increases employee productivity and customer satisfaction. Holistic view of the entire customer cases in few clicks . Reduces complexity and delays in customer complaints resolution to a great extent
What do you dislike about the product?
We like everything about the Salesforce service cloud
What problems is the product solving and how is that benefiting you?
Faster customer complaint resolution ensuring customer delight leading to customer retention
We are fully aware that retaining an existing customer is the best business strategy & Salesforce service cloud is helping us in ensuring that to a great extent
We are fully aware that retaining an existing customer is the best business strategy & Salesforce service cloud is helping us in ensuring that to a great extent
It has great service features and opportunities for admins and devlopers to build apps
What do you like best about the product?
Console and case management
Automation features and ability to integrate with datq cloud
Automation features and ability to integrate with datq cloud
What do you dislike about the product?
It is a bit pricy and some restrictions to use based on license
What problems is the product solving and how is that benefiting you?
Case management
Flexible and scalable support solution
What do you like best about the product?
Service cloud is easy to configure and maintain. The user experience is intuitive, making training straightforward.
What do you dislike about the product?
Licenses can be expensive when implementing for large teams
What problems is the product solving and how is that benefiting you?
All of our support workflows exist in one place. This keeps our support agents focused without constantly switching apps.
Best of the breed
What do you like best about the product?
I like its case management capability and integration with other Salesforce products
What do you dislike about the product?
Salesforce Service Cloud is complex for uses, the learning curve is steep. Customization can be time-consuming and require technical expertise
What problems is the product solving and how is that benefiting you?
Using are using it for the ticket tracking and resolution.
Great tool for integration
What do you like best about the product?
Streamline multiple applications using integration
What do you dislike about the product?
Still observing our processes to determine if any issues arise as we are migrating to Azure
What problems is the product solving and how is that benefiting you?
It is helping us standardize customer communications, transparency and easy to use portal
Good Solution
What do you like best about the product?
Employee feels comfortable in the platform
What do you dislike about the product?
Grows license and buy additional license to use other functionalities
What problems is the product solving and how is that benefiting you?
case follow-up
If a great experience and customer service is what you're looking for, Service Cloud is the solution.
What do you like best about the product?
There are many capabilities that Service Cloud adds to your customer service strategy, in addition to the opportunities in repurchase and service processes, the above is foundational for our industry.
What do you dislike about the product?
The speed at which we can adapt changes and evolution, always seeking to meet the needs of our business processes
What problems is the product solving and how is that benefiting you?
We are currently looking for integrations between different organizations as well as backend-level integrations.
Service cloud for case management
What do you like best about the product?
We have been using service cloud for our case management and it has all the functionality needed . There has been minimal customization required
What do you dislike about the product?
Better features with knowledge articles is needed
What problems is the product solving and how is that benefiting you?
Product complaints
Service Cloud is awesome
What do you like best about the product?
I love the service console, it helps my call center team work efficiently to solve customer issues!
What do you dislike about the product?
Nothing, it is very complimentary to our Sapes cloud
What problems is the product solving and how is that benefiting you?
It keeps us on the same page with our members and increases our service scores!
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