Salesforce Service Cloud
Salesforce, Inc.Reviews from AWS customer
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Cool software
What do you like best about the product?
I like the fact that it's so user friendly and easy to work on! Also super fast!
What do you dislike about the product?
I liked everything about this software. There's nothing to dislike
What problems is the product solving and how is that benefiting you?
I used to create cases for customers, transition to Salesforce was tough but once we got used to it, everything was perfect
Connect to your guests
What do you like best about the product?
Salesforce allows hoteliers to connect with their guests on a more personal level. This way we can assist them will all their needs. It provides chat & issue solution that is super easy to navigate for both the guest and the associate.
What do you dislike about the product?
It would be better to have a feature that would alert an associate via email or on screen notification of a chat response or have a response box software for the computer desktop.
What problems is the product solving and how is that benefiting you?
This helps us address guest requests by offering live chat and hotel room requests.
Recommendations to others considering the product:
Definitely one you should use
Clean and Smart
What do you like best about the product?
The ability to easily collaborate with others on issues.
What do you dislike about the product?
The social media aspect of the tool makes it feel like there is unnecessary visibility.
What problems is the product solving and how is that benefiting you?
Multiple ticketing systems.
My review of Salesforce Cloud
What do you like best about the product?
I like the overall interface of Salesforce and the ease of navigating within it.
What do you dislike about the product?
I wish Salesforce was more interactive which includes pop up tips and suggestions to help newbies learn about the software as they utilize it.
What problems is the product solving and how is that benefiting you?
Support tickets can be input directly by the 1st tier support and can be reviewed instantly by tier 2
Chat features in Lightning Mode is also helpful for real time interactive services with tier 1
Chat features in Lightning Mode is also helpful for real time interactive services with tier 1
User Friendly
What do you like best about the product?
I like the ability of being able to personalize my dashboard, and see only what I want to see
What do you dislike about the product?
Too many reporting options to choose from, some that are titled are confusing.
What problems is the product solving and how is that benefiting you?
I use this as a Project Manager to work through and track projects. It is very easy to see where a project is at any time. Also the reporting ability within
Recommendations to others considering the product:
This is a great tool and i have used it at many different companies. Each company I have used it with had it personalized to their own business needs which is important no matter what kind of business you are using this for.
Salesforce for Helpdesk
What do you like best about the product?
It keeps all agents up to date with tickets and clients.
What do you dislike about the product?
There are not any dislikes at this time.
What problems is the product solving and how is that benefiting you?
Salesforce keeps everything at a click away. Everything is updated by the minute.
Salesforce
What do you like best about the product?
I like that it basically has everything you need to know about a specific account.
What do you dislike about the product?
It's confusing to use sometimes. Things are just scattered and it's kinda difficult to navigate.
What problems is the product solving and how is that benefiting you?
I honestly don't really use it much in my position because I don't need to. I just look up an organization when a client doesn't provide me with that info.
Easy to Use Platform
What do you like best about the product?
This is an easy to use platform that has many quick access links and the search function is great!
What do you dislike about the product?
It can be confusing to use at first if you dont have training on the product.
What problems is the product solving and how is that benefiting you?
This is the system we use to track all client request and it is wonderful, easy to use and its clear what client each case belongs to.
Recommendations to others considering the product:
This is a great service if you have many clients that you provide services for and need a way to track those services and pull reports.
Salesforce Knowledge was the best guide!
What do you like best about the product?
Salesforce Knowledge was my right hand man in building my company's salesforce dashboards. I went to it any time I needed help on a formula or how to add a rule.
What do you dislike about the product?
Sometimes I like to just watch an instructional video to understand. Also wish there was a formula databank somewhere.
What problems is the product solving and how is that benefiting you?
Capturing sales leads, market sharing, and Campaign Marketing tools.
Recommendations to others considering the product:
If you have someone helping you setup the site along the way make sure you are learning as they show yo things. Salesforce Knowledge and Trailhead are amazing tools.
Super helpful and easy to use
What do you like best about the product?
What I like best is how easy I'm able to search through articles with the list view. With this option I can see the main categories for topics and then use the dropdown to navigate through the subcategories for that topic. This helps me to stay organized with all the articles and learn more about each product. Not only that but I can go through the list one by one until I find a solution to my question.
What do you dislike about the product?
What I dislike is how it's hard to toggle to the Knowledgebase in Salesforce. Everytime I open up Salesforce, I have to click on the dropdown list in order to toggle back to Knowledgebase which can take up quite some time especially if I'm doing multiple sources. There should be a way to have a direct link to Knowledgebase so I don't have to keep toggling back and forth.
Also, there should be a preview option for each search result. For instance, when you hover over the link there should be a way to see the keywords from that article so you know you're reading the right one before opening it up.
Also, there should be a preview option for each search result. For instance, when you hover over the link there should be a way to see the keywords from that article so you know you're reading the right one before opening it up.
What problems is the product solving and how is that benefiting you?
I work in both a customer-facing and internal sales-facing role. Our sales team often needs product help aka "product experts." Salesforce Knowledgebase allows me to easily look up questions about products and from there gather information and funnel it back to our sales team. Not only that, but with our customers as well, anytime they have a question, I"m able to easily find that answer on the fly by typing in some search terms. Since we're able to reply faster, this leads to increased customer satisfaction scores.
Recommendations to others considering the product:
I would strongly recommend this product to anyone looking to broaden their product knowledge for the company that you're working for. With just one click, you're able to learn more in-depth about the product offerings in a company. Not only that but from an admin POV, it's a super organized way to keep all your articles organized so that at any time if any employee has a question, they can just type in some keywords and find the solution to their question.
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