Agentforce Service
Salesforce, Inc.External reviews
6,984 reviews
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External reviews are not included in the AWS star rating for the product.
Service cloud is extremely powerfu for case management
What do you like best about the product?
It's an all-in-one workspace. you can do so much without changing screens
What do you dislike about the product?
I haven't really found any major downsides
What problems is the product solving and how is that benefiting you?
it helps our agents do more without changing screens
Immensely valuable customer service platform
What do you like best about the product?
Service Cloud excels in case management, real-time reporting, and AI-Einstein. It boosts our advocate efficiency and customer satisfaction, combined with Knowledge and Feedback Management
What do you dislike about the product?
My favorite feature, its flexibility, is also a hinderance as it can be customized so much that you can get yourself in trouble. Remember to configure first - avoid customization wherever possible to stay agile and easily adopt new capabilities.
What problems is the product solving and how is that benefiting you?
Customer case management and support
Review on Service Cloud's presence in Salesforce community
What do you like best about the product?
Einstein AI for service cloud is an amazing tool set!
What do you dislike about the product?
Currently, I do not have anything to dislike about Salesforce service cloud
What problems is the product solving and how is that benefiting you?
It takes load off the service agents
Service Cloud feedback
What do you like best about the product?
How the service voice seamlessly make the contact center better. Milestones and entitlements are really good and the path features add a lot to it
What do you dislike about the product?
Looking for more features related to gen ai
What problems is the product solving and how is that benefiting you?
Creating good service console and 360. Enhanced the customer satisfaction as well as improved the contact center performance by 30%
Service Cloud for Demo Management
What do you like best about the product?
We were able to use the tools in Service Cloud to manage our Demos Management
What do you dislike about the product?
There is nothing I dislike. We were able to use the tools in Service Cloud to manage our Demos.
What problems is the product solving and how is that benefiting you?
This has solved our challenges for managing our demo assets. The auto assingments have helped automate our assets
Great platform with many capabilities
What do you like best about the product?
Salesforce Service cloud is a very flexible and customizable solution. There are several natural integrations. I truly allow for greater customer insights, automated workflows, and customer quality.
What do you dislike about the product?
While the platform is customizable, it can be complex and is a significant investment in your business.
What problems is the product solving and how is that benefiting you?
Service cloud is our one stop platform for managing customer interactions. This has streamlined case management and enabled agent productivity.
The next step in continuous service team evolution
What do you like best about the product?
Unification of data and analytics has vastly improved the efficiency of our business and our employee experience.
What do you dislike about the product?
Expensive, but pays it back. Just a lot of up front investment.
What problems is the product solving and how is that benefiting you?
Unified data
Perfect solution for after services
What do you like best about the product?
Excellent tool for customer care and contact center team to fill in all the case details and have it all together in one place .
Email to case is a cool feature that has helped a lot .
Email to case is a cool feature that has helped a lot .
What do you dislike about the product?
There is nothing that comes to my mind that I dislike
What problems is the product solving and how is that benefiting you?
It helping the service call centers to get the details on the case and have it all accumulated at one place .
Service Cloud is a must have for service orgs
What do you like best about the product?
The ability to customize workflows for service is a game changer.
What do you dislike about the product?
It's can be complex so you really need to have someone knowledgeable working on it. A business user with no salesforce experience should not be the one setting things up.
What problems is the product solving and how is that benefiting you?
It has helped us streamline issues to help
Make sure the right problems are getting to the right team as quickly as possible.
Make sure the right problems are getting to the right team as quickly as possible.
Case management
What do you like best about the product?
Case assignment works really great for us
What do you dislike about the product?
Case assignment rules can be finicky depending on the case creation source
What problems is the product solving and how is that benefiting you?
We use it to manage internal cases and help desk
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