Salesforce Service Cloud
Salesforce, Inc.Reviews from AWS customer
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Service Cloud is a great tool that can improve customer satisfaction if setup properly.
What do you like best about the product?
Service cloud is very customizable. If you want to add functionality you can.
What do you dislike about the product?
Some of the online information on setup is out of date.
What problems is the product solving and how is that benefiting you?
Service cloud allows us to tracked case across accounts.
Service Cloud for Language EF
What do you like best about the product?
Highly customizable, scalable. Out of the box functionality.
What do you dislike about the product?
Lightning responsiveness, a bit slow, could be faster and smoother.
What problems is the product solving and how is that benefiting you?
Out of the box functionality so developer time is not reallly needed much, admin friendly, self service portal, onboarding processes.
Good to followup cases
What do you like best about the product?
It consolidate s a client's case and it "talks" with Salescloud (contacts, quotes, orders), so it really makes it easier and faster to response to that case
What do you dislike about the product?
Sometimes there is too much data in the screen, so you can get lost figuring it out
What problems is the product solving and how is that benefiting you?
Easier way to follow up a case
Life changing
What do you like best about the product?
Mmakes life easy I love it thank you 🥰🥰
What do you dislike about the product?
Nothing it's the best thing ever thank you
What problems is the product solving and how is that benefiting you?
Service excellence and us creating a SSE environment for our students
Solid platform
What do you like best about the product?
Having all your customer data centralized is essential to providing the best possible service.
What do you dislike about the product?
Like any tech, it requires resources to manage and maintain.
What problems is the product solving and how is that benefiting you?
Keeping all of our information in one place.
Review
What do you like best about the product?
Service. Cloud voice integration is the best
What do you dislike about the product?
Knowledge is not the best part and need new features
What problems is the product solving and how is that benefiting you?
Inb
Cloud is key to customer satisfaction
What do you like best about the product?
Service Cloud gives us a one stop shop for customer satisfaction.
What do you dislike about the product?
I can't think of anything I would improve upon
What problems is the product solving and how is that benefiting you?
Customer access to a site to monitor and submit their issues.
Omni channel
What do you like best about the product?
Omni channel and especially omni channel supervisor. It helped significantly to boost service management and analize what can be improved while contacting with clients
What do you dislike about the product?
So far I am satified with all of the features I had opportunity to use
What problems is the product solving and how is that benefiting you?
Analysing What can be improved to provide better service and communication
Excellence in Service Cloud
What do you like best about the product?
Accelerated service results and reporting capabilities.
What do you dislike about the product?
Slow speeds sometimes but overall quick service
What problems is the product solving and how is that benefiting you?
Collecting data from customer issues and case assignments.
Value add
What do you like best about the product?
We recently launched Service Cloud and it's proving the value add we needed. Our service team and sales team are now connected like never before. With the increased level of communication we are better able to support our customers.
What do you dislike about the product?
As with a lot of new launches the speed to implement is always a struggle.
What problems is the product solving and how is that benefiting you?
Previously the service team used word and a file structure to log visits and trip reports. Now all the information is in one place, easily accessible by our sales team.
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