Agentforce Service
Salesforce, Inc.External reviews
6,984 reviews
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Sam insurance expert
What do you like best about the product?
I implemted service for aig, axa and allianz using our partners. Its amazing platform
What do you dislike about the product?
None for growh. But if they can share product roadmap auto intergrated would be great
What problems is the product solving and how is that benefiting you?
It helped to grow revenue
Incredible
What do you like best about the product?
The ease of access and Connecting of customer data
What do you dislike about the product?
Lack of signature success plans as we can provide complete coverage of tech landscape
What problems is the product solving and how is that benefiting you?
Giving 360 view of our customer and allows our agents to use a single integrated view
It works like a charm
What do you like best about the product?
Salesforce is the most complete CRM solution, with a lot of capabilities integrated with gen ai
What do you dislike about the product?
Nothing really. I think it's really a complete solition
What problems is the product solving and how is that benefiting you?
Users are more effective, the increased their productivity
Service cloud
What do you like best about the product?
Best service cloud for customers and sales
What do you dislike about the product?
More often useful to all regular basis customers
What problems is the product solving and how is that benefiting you?
Contacting to the customers
SF service cloud
What do you like best about the product?
The options of how to get support as well as type of support like articles versus live support
What do you dislike about the product?
Still testing so no paint points discovered yet.
What problems is the product solving and how is that benefiting you?
Having one system manage support rather than using multiple systems
Simplifying service
What do you like best about the product?
Having all general emails create cases in different queues makes running our help desk so much easier
What do you dislike about the product?
Would like to configure more field defaults with email to case
What problems is the product solving and how is that benefiting you?
It helps my small team handle several channels seamlessly
Awesome product
What do you like best about the product?
Faster service, very ease of use and good UI
What do you dislike about the product?
Nothing as such, it is a good product with awesome features
What problems is the product solving and how is that benefiting you?
It sloves omni channel and a the customer issues
Resolve Customer issues without emails and shared documents
What do you like best about the product?
As part of a multinational organisation, we've long been struggling with timely resolving customer requests and complaints when they required collaboration across the globe.
With Service Cloud we see the case directly connected to our customer and every relevant party has access as they need.
With Service Cloud we see the case directly connected to our customer and every relevant party has access as they need.
What do you dislike about the product?
So far, our users love the functionality.
What problems is the product solving and how is that benefiting you?
Case Management, Email to Case, Knowledge. We've been able to standardize a lot of processes.
Helps business
What do you like best about the product?
Provides the capabilities helpful for agents to serve customer
What do you dislike about the product?
Service cloud needs additional capabilities to get maximum benefit
What problems is the product solving and how is that benefiting you?
Agent and customer support
Bringing it all together
What do you like best about the product?
SFSC brings all our systems together making it easier for our agents.
What do you dislike about the product?
We over customized making it hard to make changes.
What problems is the product solving and how is that benefiting you?
Customer self service l
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