Agentforce Service
Salesforce, Inc.External reviews
7,032 reviews
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Service Cloud for Demo Management
What do you like best about the product?
We were able to use the tools in Service Cloud to manage our Demos Management
What do you dislike about the product?
There is nothing I dislike. We were able to use the tools in Service Cloud to manage our Demos.
What problems is the product solving and how is that benefiting you?
This has solved our challenges for managing our demo assets. The auto assingments have helped automate our assets
Great platform with many capabilities
What do you like best about the product?
Salesforce Service cloud is a very flexible and customizable solution. There are several natural integrations. I truly allow for greater customer insights, automated workflows, and customer quality.
What do you dislike about the product?
While the platform is customizable, it can be complex and is a significant investment in your business.
What problems is the product solving and how is that benefiting you?
Service cloud is our one stop platform for managing customer interactions. This has streamlined case management and enabled agent productivity.
The next step in continuous service team evolution
What do you like best about the product?
Unification of data and analytics has vastly improved the efficiency of our business and our employee experience.
What do you dislike about the product?
Expensive, but pays it back. Just a lot of up front investment.
What problems is the product solving and how is that benefiting you?
Unified data
Perfect solution for after services
What do you like best about the product?
Excellent tool for customer care and contact center team to fill in all the case details and have it all together in one place .
Email to case is a cool feature that has helped a lot .
Email to case is a cool feature that has helped a lot .
What do you dislike about the product?
There is nothing that comes to my mind that I dislike
What problems is the product solving and how is that benefiting you?
It helping the service call centers to get the details on the case and have it all accumulated at one place .
Service Cloud is a must have for service orgs
What do you like best about the product?
The ability to customize workflows for service is a game changer.
What do you dislike about the product?
It's can be complex so you really need to have someone knowledgeable working on it. A business user with no salesforce experience should not be the one setting things up.
What problems is the product solving and how is that benefiting you?
It has helped us streamline issues to help
Make sure the right problems are getting to the right team as quickly as possible.
Make sure the right problems are getting to the right team as quickly as possible.
Case management
What do you like best about the product?
Case assignment works really great for us
What do you dislike about the product?
Case assignment rules can be finicky depending on the case creation source
What problems is the product solving and how is that benefiting you?
We use it to manage internal cases and help desk
The best CRM Service Platform!
What do you like best about the product?
Absolutely the best CRM service platform that provides immense customer satisfactory features specially in reference to customer service supports that we extensively use at Hilton. With AI baked to the Service cloud platform, it has become much unbeatable service platform in the world!
What do you dislike about the product?
A much faster GA of GEN AI would be good.
What problems is the product solving and how is that benefiting you?
Supporting our guest experience in our contact center platform across all our hotels in world wide.
Service cloud help us to increase customer services satisfaction. Agent force seems Great very great
What do you like best about the product?
The 360 view and the native link with agent force
What do you dislike about the product?
Nothing :)
Maybe the voice add on not inclueded
Maybe the voice add on not inclueded
What problems is the product solving and how is that benefiting you?
Our agent have the 369 view and can answer to customers
Service Cloud drives employee efficiency
What do you like best about the product?
360 view is very practical and efficient
What do you dislike about the product?
Nothing, every functionality is usefull and pratical
What problems is the product solving and how is that benefiting you?
Customer satisfaction
Simply Great
What do you like best about the product?
Its great at keeping our support cases organized and the team focused on resolution rather than research and data entry
What do you dislike about the product?
I would like more out of box automation to proactively
What problems is the product solving and how is that benefiting you?
It unifies customer interactions across multiple channels (phone, email, social media, chat) into one platform, providing a 360-degree view of each customer.
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