Agentforce Service
Salesforce, Inc.External reviews
7,032 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Very good product
What do you like best about the product?
Strong unified platform integration with other SF products
What do you dislike about the product?
Look and feel could be improved compared to other tools
What problems is the product solving and how is that benefiting you?
Improve teams efficiency
Enchanté Customer Service
What do you like best about the product?
The console approach an easy access to the whole customer database
What do you dislike about the product?
The look and feel is quite dated and can be improved with more modern lwc
What problems is the product solving and how is that benefiting you?
Knowledge management and customer 360 view of all ongoing requests
Fastest platform to develop on
What do you like best about the product?
The platform provides most of what you need while giving you the flexibility to fully customize
What do you dislike about the product?
It can be expensive so you have to manage it
What problems is the product solving and how is that benefiting you?
Service agent efficiency
AI-Powered Tools
What do you like best about the product?
Features like Einstein AI help automate repetitive tasks, predict case outcomes, and suggest responses to agents, improving efficiency and customer satisfaction.
What do you dislike about the product?
Cost of the product, needs for customization
What problems is the product solving and how is that benefiting you?
Easy access to knowledge base
amazing product
What do you like best about the product?
it helps agent productivity and boosts performance
What do you dislike about the product?
the product is the best and there is nothing that i dislike with AI i am expecting more
What problems is the product solving and how is that benefiting you?
it is the best for automating process
Service Cloud
What do you like best about the product?
Case management and activity timeline. Field Service Lightning overlay and entitlements
What do you dislike about the product?
Would prefer out of the box distinction between and Incident (affecting many companies ) and a Case (affecting one)
What problems is the product solving and how is that benefiting you?
Trouble to Resolution
At BSA
What do you like best about the product?
Service resolution, case and email notification
What do you dislike about the product?
Nothing I do not like it yet and will continue to review it
What problems is the product solving and how is that benefiting you?
We are replacing Zendesk with Service Cloud
My favorite cloud for customer experience
What do you like best about the product?
The cases object is very powerful and provides the foundation for all features.
What do you dislike about the product?
Complexity in certain implementations makes it difficult to make decisions or choose a path.
What problems is the product solving and how is that benefiting you?
Keeping email conversations in Salesforce and adding to the customer 360
Service Cloud is great!
What do you like best about the product?
I like that Service Cloud is easy to navigate, yet has deep, rich, features that enables our agents to deliver an excellent customer experience in an efficient way.
What do you dislike about the product?
Nothing, it's a great product and Salesforce is continuously enhancing it.
What problems is the product solving and how is that benefiting you?
It helps enable our agents to deliver a great customer experience
Service Cloud is helped us to address customer issues efficiently
What do you like best about the product?
Case Management is our faviourate feature. We can track response time of a case, setup SLA's a and escalation process setup
What do you dislike about the product?
We are facing difficulty to get 360 degree view of case. It will good if we have a flexi page or drag and options to provide 360 degree view of a case.
What problems is the product solving and how is that benefiting you?
It is helping us track and manage customer issues. And providing platform to our customers to submit their complaints.
showing 1,961 - 1,970