Salesforce Service Cloud
Salesforce, Inc.Reviews from AWS customer
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Keeps Getting Better
What do you like best about the product?
Continues to evolve ahead of the industry standard allowing us to provide scalable, effective and low cost service for our customers.
What do you dislike about the product?
Multiple ways to implement this causes discrepancies in how to 'want' to implement.
What problems is the product solving and how is that benefiting you?
Consolidation of systems and flexibility
Service Cloud makes our team better!
What do you like best about the product?
The customization of the product helps us do exactly what we need
What do you dislike about the product?
The vast options for customization mean there are sometimes so many options for enhancing that finding the right path can be confusing
What problems is the product solving and how is that benefiting you?
Connecting our team to the knowledge they need
Fast time to market
What do you like best about the product?
Fast implementation with a capability to execute complex solutions
What do you dislike about the product?
Able to make as complex as possible, sometimes making implementations complex
What problems is the product solving and how is that benefiting you?
Increasing productivity and reducing kpis
Don’t overthink it
What do you like best about the product?
It really is as simple as you think. Don't over think how to create your experience!
What do you dislike about the product?
For everything that we want to do, it often comes with additional costs. That's often a deterrent for my company
What problems is the product solving and how is that benefiting you?
Knowledge! We have a legacy of knowledge articles that aren't written to benefit from AI
Great session for best service cloud practices
What do you like best about the product?
It helps a lot to our contact center to operate and help in a better way to our customers
What do you dislike about the product?
It sometimes it's a little difficult to report because we have a lot of information
What problems is the product solving and how is that benefiting you?
Better customer service and better association with our brands
Really enjoy the session
What do you like best about the product?
I ended up with key action items and a plan
What do you dislike about the product?
In concerned about the costs and have a. Appropriate business case
What problems is the product solving and how is that benefiting you?
Currently is our single source of truth
Awesome product to boost productivity
What do you like best about the product?
Case management knowledge . Essentially ease to deliver a product quickly during difficult times like pandemic
What do you dislike about the product?
Some known issues and platform slowness.
What problems is the product solving and how is that benefiting you?
Case management and knowledge
Great tool for managing the customer experience
What do you like best about the product?
Cases provide an easy way to track issues from start to resolution
What do you dislike about the product?
Managing multiple business line needs effectively
What problems is the product solving and how is that benefiting you?
It allows our Commercial teams to track there issues all in one place rather than in disparate tools
Service Cloud for Excellent Customer Service
What do you like best about the product?
The ability to be adjusted and tailored for various applications.
What do you dislike about the product?
The setup process can be awkward, and having the service setup separate from the regular setup can be confusing.
What problems is the product solving and how is that benefiting you?
Fast case assignment
CRM that we can always trust one
What do you like best about the product?
Seamless case routing within Salesforce.
What do you dislike about the product?
From my POV, I would say omni channel disconnections. Some of the reporting cannot be archived
What problems is the product solving and how is that benefiting you?
NA
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