Salesforce Service Cloud
Salesforce, Inc.Reviews from AWS customer
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From the demo and new ai features product looking very good
What do you like best about the product?
The integration to the other salesforce components like Sales Cloud
What do you dislike about the product?
I wpuld loke to see more develpment of running service operations
What problems is the product solving and how is that benefiting you?
Making sure our customers get a quick reply of their support cases
Slaesforce Service Cloud
What do you like best about the product?
What I like best about Salesforce Service Cloud is its ability to centralize customer interactions across multiple channels—phone, chat, email, and social media—into one unified platform. It provides a complete view of each customer, helping agents deliver faster and more personalized support. The automation tools, like macros and AI-powered recommendations from Einstein, streamline repetitive tasks and boost productivity. Case management and routing features ensure issues reach the right agents quickly. The dashboards and reporting tools offer valuable insights into service performance and customer satisfaction. Overall, it enhances collaboration, efficiency, and the overall customer service experience for both agents and clients.
What do you dislike about the product?
Salesforce Service Cloud can feel overly complex, especially for new users. The interface is sometimes cluttered, making simple tasks take longer. Customization requires technical expertise, and system performance may lag with large data volumes. Frequent updates can disrupt workflows, and licensing costs are high for smaller teams or growing businesses.
What problems is the product solving and how is that benefiting you?
Service cloud is solving case management system
Starting the journey
What do you like best about the product?
We currently are in the design phase but so far we really had the impression of a great partnership based on value creation starting from our needs
What do you dislike about the product?
Complicated to fully understand what's in scope and what is out of scope so far
What problems is the product solving and how is that benefiting you?
Full track and visibility of issue
Easy to raise and manage service tickets
What do you like best about the product?
All service request are manange in one system where it is visible in all levels.
What do you dislike about the product?
If there's one thing that I dislike is I need developers to maintain the system
What problems is the product solving and how is that benefiting you?
Case and Ticketing management
A core for your company
What do you like best about the product?
The integration with our different touch points in the company
What do you dislike about the product?
There are some key functions I would like to be non visible but can't remove on screen
What problems is the product solving and how is that benefiting you?
Addressing volume of accounts
Seamless experience
What do you like best about the product?
easy navigation and easy to configure and intuitive
What do you dislike about the product?
nothing it's great we use it all the time
What problems is the product solving and how is that benefiting you?
it helps with our case management
Service Cloud is a must for faster case resolution
What do you like best about the product?
I like that Service Cloud has Omnistudio supervisor for ease of monitoring Cases that Service agents are working on.
What do you dislike about the product?
Service Cloud could come up with more OOTB features that you would need a third party vendor for.
What problems is the product solving and how is that benefiting you?
Faster Case resolution and also Cases being routed to the right agent.
Nice
What do you like best about the product?
Good product to manage cases and other customer success records
What do you dislike about the product?
Lightning is slow sometimes and it takes a while
What problems is the product solving and how is that benefiting you?
Keeping track of customer requests
Best Case Management
What do you like best about the product?
Out of the box features like Email to case, Omni channel routing
What do you dislike about the product?
Email Message Limitations
Live agent availability
Limits on Workspace API
Live agent availability
Limits on Workspace API
What problems is the product solving and how is that benefiting you?
Handling customer support
One of the most valuable Salesforce products!
What do you like best about the product?
Service Cloud allows us to provide a in-house case/ticketing solution for our entire org. The fact that the data from cases can then be run through all of our various data streams and be reported on anywhere is game-changing for us and our team.
What do you dislike about the product?
There are still many aspects about managing Service in the back end that feel antiquated. I often need to switch into classic to get a clearer view of settings, and would love to see that made better in Lightning.
What problems is the product solving and how is that benefiting you?
We needed a ticketing solution that could be directly in context with our Salesforce customer data, and it does just that!
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