Agentforce Service
Salesforce, Inc.External reviews
6,984 reviews
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Great way to manage the customer experience
What do you like best about the product?
Service cloud has helped us automate tasks and make sure things are going to the right person to move things along faster
What do you dislike about the product?
Service cloud can be a little cumbersome and the setup was difficult
What problems is the product solving and how is that benefiting you?
It helps us stay organized with client issues
Easy to navigate
What do you like best about the product?
Found it very easy to navigate the admin configurations.
What do you dislike about the product?
A little slow to refresh data but not a huge issue
What problems is the product solving and how is that benefiting you?
Centralizing customer interactions and easy to triage
Solve businnes request using case workflow
What do you like best about the product?
Case workflow, case assignment rules, approval process
What do you dislike about the product?
Mothing specifically.
I think it is a powerful cloud
I think it is a powerful cloud
What problems is the product solving and how is that benefiting you?
KYC, Compliace, Internatinal Sanctions flow
Productivity first
What do you like best about the product?
The best tool so far I've seen to manage the customer support from all dimensions
What do you dislike about the product?
The price is a bit too high for smb segment
What problems is the product solving and how is that benefiting you?
It's cost saving to have self service in place
Essential to organizational growth
What do you like best about the product?
Salesforce Service cloud is the clear leader for empowering service teams to take care of the customer.
What do you dislike about the product?
The prices reflect its best-in-class solutions. There are many different clouds that one needs to adopt to really get the power of the platform.
What problems is the product solving and how is that benefiting you?
The native tools are robust but additionally, nearly every other software integrates with Salesforce thanks to its unmatched market share.
Make the support easier
What do you like best about the product?
omni channel, macros, console view, quick text
What do you dislike about the product?
sometimes, console view is confusing people when multiple contacts are open
What problems is the product solving and how is that benefiting you?
case management
Incredibly Helpful
What do you like best about the product?
The usability and seamlessness of the product.
What do you dislike about the product?
I think there's a lot for me that I still have to learn and there's a wide variety of options which could make it a little complex.
What problems is the product solving and how is that benefiting you?
Storing information that can often be difficult to track
Keeps Getting Better
What do you like best about the product?
Continues to evolve ahead of the industry standard allowing us to provide scalable, effective and low cost service for our customers.
What do you dislike about the product?
Multiple ways to implement this causes discrepancies in how to 'want' to implement.
What problems is the product solving and how is that benefiting you?
Consolidation of systems and flexibility
Service Cloud makes our team better!
What do you like best about the product?
The customization of the product helps us do exactly what we need
What do you dislike about the product?
The vast options for customization mean there are sometimes so many options for enhancing that finding the right path can be confusing
What problems is the product solving and how is that benefiting you?
Connecting our team to the knowledge they need
Fast time to market
What do you like best about the product?
Fast implementation with a capability to execute complex solutions
What do you dislike about the product?
Able to make as complex as possible, sometimes making implementations complex
What problems is the product solving and how is that benefiting you?
Increasing productivity and reducing kpis
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