Agentforce Service
Salesforce, Inc.External reviews
6,984 reviews
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External reviews are not included in the AWS star rating for the product.
Don’t overthink it
What do you like best about the product?
It really is as simple as you think. Don't over think how to create your experience!
What do you dislike about the product?
For everything that we want to do, it often comes with additional costs. That's often a deterrent for my company
What problems is the product solving and how is that benefiting you?
Knowledge! We have a legacy of knowledge articles that aren't written to benefit from AI
Great session for best service cloud practices
What do you like best about the product?
It helps a lot to our contact center to operate and help in a better way to our customers
What do you dislike about the product?
It sometimes it's a little difficult to report because we have a lot of information
What problems is the product solving and how is that benefiting you?
Better customer service and better association with our brands
Really enjoy the session
What do you like best about the product?
I ended up with key action items and a plan
What do you dislike about the product?
In concerned about the costs and have a. Appropriate business case
What problems is the product solving and how is that benefiting you?
Currently is our single source of truth
Awesome product to boost productivity
What do you like best about the product?
Case management knowledge . Essentially ease to deliver a product quickly during difficult times like pandemic
What do you dislike about the product?
Some known issues and platform slowness.
What problems is the product solving and how is that benefiting you?
Case management and knowledge
Great tool for managing the customer experience
What do you like best about the product?
Cases provide an easy way to track issues from start to resolution
What do you dislike about the product?
Managing multiple business line needs effectively
What problems is the product solving and how is that benefiting you?
It allows our Commercial teams to track there issues all in one place rather than in disparate tools
Service Cloud for Excellent Customer Service
What do you like best about the product?
The ability to be adjusted and tailored for various applications.
What do you dislike about the product?
The setup process can be awkward, and having the service setup separate from the regular setup can be confusing.
What problems is the product solving and how is that benefiting you?
Fast case assignment
CRM that we can always trust one
What do you like best about the product?
Seamless case routing within Salesforce.
What do you dislike about the product?
From my POV, I would say omni channel disconnections. Some of the reporting cannot be archived
What problems is the product solving and how is that benefiting you?
NA
Service users for Agents
What do you like best about the product?
Configuration on Omni Channel and new AI Agent feature that we are using in the near future. I am looking forward to implementing some of the new features.
What do you dislike about the product?
It can get complex at some times with custom automations implemented. I wish more context was out-of-the-box functionality.
What problems is the product solving and how is that benefiting you?
Assisting customers achieve success and fast service answers with our agents.
Easy to use
What do you like best about the product?
Entitlement management for case is the great feature
What do you dislike about the product?
It gets heavy around case object when the org gets bigger
What problems is the product solving and how is that benefiting you?
Case management during the service phase
The pro tool for your customer service team
What do you like best about the product?
It gives a full picture of our consumers that call in for assistance and allows our agents to support
What do you dislike about the product?
Adding in new features can be time consuming
What problems is the product solving and how is that benefiting you?
Documentation of customers who call in and saving the recommendations provided to them
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