Salesforce Service Cloud
Salesforce, Inc.Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
6,949 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Senior Director of Field Platform Strategy
What do you like best about the product?
Enables integration with other applications that support our business
What do you dislike about the product?
Transition to lightning was a challenge with
What problems is the product solving and how is that benefiting you?
Quickly respond to the customer
It’s good
What do you like best about the product?
User experience is good sales explanation
What do you dislike about the product?
Users need to spend time learning more time
What problems is the product solving and how is that benefiting you?
Partner portal
Great
What do you like best about the product?
Easy to configure, and manage, and use..
What do you dislike about the product?
Marketing and education to business users could be done better
What problems is the product solving and how is that benefiting you?
Contact center
Useful Tool
What do you like best about the product?
Global access, telephony integration, scalable.
What do you dislike about the product?
Cost, but not much other than that. Works well.
What problems is the product solving and how is that benefiting you?
Visibility to cases.
Service
What do you like best about the product?
How it helps my teams day to day tracking.
What do you dislike about the product?
Nothing ton complain about just yet, but will provide a updates once I am aware of a dislike.
What problems is the product solving and how is that benefiting you?
We provide emails to our donors and I was able to create custom pathways per each donation type.
Couldn’t live without it.
What do you like best about the product?
All your information is in one place and it's easy to pull metrics and reports for executives.
What do you dislike about the product?
For very large organizations, sometimes people are not in salesforce very often but you still need licenses.
What problems is the product solving and how is that benefiting you?
They're helping us effectively manage the work with our contact centers.
Increase case resolution by 40% for our clients
What do you like best about the product?
The service team is able to assist clients with faster responses and less back-and-forth communication. Additionally, the field team gets a 360-degree view of the customer.
What do you dislike about the product?
Looking for new improvements with AI. Implementation does take efforts.
What problems is the product solving and how is that benefiting you?
Case Management
Field Service
Field Service
Salesforce service cloud enables our agents to effectively help our customers
What do you like best about the product?
The best thing about salesforce service cloud is the opportunities for customization. We can tailor the experience to our agents' preferences.
What do you dislike about the product?
I find there could be room for improvement with documentation.
What problems is the product solving and how is that benefiting you?
Salesforce service cloud helps us provide omni-channel support to our customers for a seamless experience.
Interesting
What do you like best about the product?
Real time info is amazing tool that make a siference
What do you dislike about the product?
Need to dive more in , it is my new expirience
What problems is the product solving and how is that benefiting you?
Be prepared for changes
All in one solution for your callcenter
What do you like best about the product?
Being able to support customers with their enquiries fast and relevant. Enable CTI, set up knowledge and recommendations and you're set.
What do you dislike about the product?
I believe there could be some bettet workforce management
What problems is the product solving and how is that benefiting you?
Enable our callcenter to easily assist customers. Also, the learning curve is minimal allowing for fast onboarding
showing 2,001 - 2,010