Agentforce Service
Salesforce, Inc.External reviews
6,984 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Flips for helping customers
What do you like best about the product?
Helping keep track of customers information
What do you dislike about the product?
Not all data is connected so in the combos can have different view of customer
What problems is the product solving and how is that benefiting you?
Customers
Great Product
What do you like best about the product?
The ability to provide service to customers quickly.
What do you dislike about the product?
It has a learning curve for complex workflows
What problems is the product solving and how is that benefiting you?
Helping service agents deliver better service
Service cloud review
What do you like best about the product?
Professional impact gives to the customers
What do you dislike about the product?
Nothing that I can recall that would make me unhappy
What problems is the product solving and how is that benefiting you?
As I mentioned it gives customers professional and collaborative experience
Sales
What do you like best about the product?
Case object is my favorite!
Capture inquiries from multiple channel .
Capture inquiries from multiple channel .
What do you dislike about the product?
Nothing is particular.Service cloud is very wonderful.
What problems is the product solving and how is that benefiting you?
Service cloud shares knowledge and information, speeding up problem resolution.
Still learning but powerful
What do you like best about the product?
Helps us stay connected to our customers and give them a more personalized experience
What do you dislike about the product?
Overall, it has a learning curve. Just like any technology, takes time to incorporate and learn how to use it.
What problems is the product solving and how is that benefiting you?
Stronger service
Improve performance
What do you like best about the product?
User interface and performance for the users
What do you dislike about the product?
Salesforce could improve connectivity. Keeps dropping causing outage.
What problems is the product solving and how is that benefiting you?
Finance team can get visibility of reports
Dreamforce 24
What do you like best about the product?
It provides valuable tools to allow customer care agents to service the customers faster
What do you dislike about the product?
Saying service cloud to business users makes it seem like it's a different product versus saying it's on the same instance as sales cloud and on core
What problems is the product solving and how is that benefiting you?
It gives out agents a central place to work out of to handle contact center items
Senior Director of Field Platform Strategy
What do you like best about the product?
Enables integration with other applications that support our business
What do you dislike about the product?
Transition to lightning was a challenge with
What problems is the product solving and how is that benefiting you?
Quickly respond to the customer
It’s good
What do you like best about the product?
User experience is good sales explanation
What do you dislike about the product?
Users need to spend time learning more time
What problems is the product solving and how is that benefiting you?
Partner portal
Great
What do you like best about the product?
Easy to configure, and manage, and use..
What do you dislike about the product?
Marketing and education to business users could be done better
What problems is the product solving and how is that benefiting you?
Contact center
showing 2,031 - 2,040