Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Consultant
What do you like best about the product?
I like using Omnichannel, Cases object, Agents
What do you dislike about the product?
Nothing, it is well architected, user-friendly
What problems is the product solving and how is that benefiting you?
Collect clients interactions in one place
Service pushed to the next level
What do you like best about the product?
The future of service is here, and it's driven by incredible advancements. By embracing innovation, we can unlock incredible possibilities for customer care. Let's explore how cutting-edge technology is transforming the way we deliver exceptional service experiences. Together, we can harness the power of progress to elevate service to new heights. Join me as we delve into the world of next-generation service solutions.
What do you dislike about the product?
I have had a very positive experience with the service cloud. Everything has been running smoothly and efficiently. I haven't encountered any issues or problems so far. It's been a seamless and user-friendly experience overall. I am very satisfied with the service cloud.
What problems is the product solving and how is that benefiting you?
I'm finding that using a platform like Salesforce is really improving our complaint management process. We have much better control over the flow of information. It's also easier to track the progress of each case from start to finish. Having all the data in one place gives us greater visibility into trends and areas for improvement. Overall, it's been a positive change for our team.
Love the Service Cloud features and how it makes a positive impact to our business
What do you like best about the product?
How easy is to configure and the best for ussr adoption
What do you dislike about the product?
Nothing really so far in the 8 years working on it
What problems is the product solving and how is that benefiting you?
Omni channel implementation has been such a great feature to our calll center
Director Of Enrollment
What do you like best about the product?
The versatility of the software and the interface
What do you dislike about the product?
We are new to the product and the one issue we encountered was not related to the software
What problems is the product solving and how is that benefiting you?
Our platform was built for our specific needs of enrollment management
Agentforce is the future
What do you like best about the product?
Innovative and listens to its customers always
What do you dislike about the product?
An idea does take a long time to deliver
What problems is the product solving and how is that benefiting you?
Automated responses cutting Time to resolution
Great tool - lacks some history
What do you like best about the product?
It is a great tool for our agents to handle and manage customer and partner cases. Which for the company are very important as we drive to improve our customer's satisfaction
What do you dislike about the product?
As of the moment, it lacks proper historical storing capacity, which in our case is very crucial to understand not at a snapshot perspective, but also historic trends and customer engagement with our support teams. We have been moved to use other app exhange or different software to address this limitations
What problems is the product solving and how is that benefiting you?
It gave us the centralize tool to handle cases from any type of channels for both aour b2b and b2c customers. Having such centralization alongisde the existing view of our partners and customers in the SF platform helps us better understand our cutomers and provide better services for them
Service Cloud is a game changer
What do you like best about the product?
It's seamless integration with the rest of Salesforce cloud products. Both our internal and external customers have a continuous experience.
What do you dislike about the product?
I don't have any major dislikes currently with Service Cloud.
What problems is the product solving and how is that benefiting you?
A centralized knowledge base for our users.
Great service cloud experience
What do you like best about the product?
It's been easy to use for our agents and developers
What do you dislike about the product?
Clunky reporting and a lot of clicks for users
What problems is the product solving and how is that benefiting you?
Knowledge maintenance
Account issue inquiry counter
What do you like best about the product?
Can accept inquiries from multiple channels such as telephone.
What do you dislike about the product?
I want the search for the inquiry source to be strengthened.
What problems is the product solving and how is that benefiting you?
Improving the efficiency and quality of inquiry response.
CRM IT Director
What do you like best about the product?
Easy to configure and use. A lot of features and functions included.
What do you dislike about the product?
Knowledge search engine gives challenges.
What problems is the product solving and how is that benefiting you?
Placed for all customer support interactions.
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