Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Product Admin
What do you like best about the product?
How configurable is for our different lines of business
What do you dislike about the product?
We haven't had it long enough to have any real issues or dislikes
What problems is the product solving and how is that benefiting you?
Work out creation that is user friendly
One-stop platform for services
What do you like best about the product?
A place where we can also collaborate with sales.
What do you dislike about the product?
I can't think of many points I dislike at this point.
What problems is the product solving and how is that benefiting you?
Complain Management
It has allowed us to operate our business at full capacity and really see consultants utilization
What do you like best about the product?
Seamless experience with using sales cloud and marketing cloud
What do you dislike about the product?
It's ease of use and seamless integration
What problems is the product solving and how is that benefiting you?
Allowing us to monitor our utilization
Service Cloud
What do you like best about the product?
Service cloud allows our service reps to capture all our customer and agent needs in one platform. Bundle that with Omni channel routing to route the most important work to the right person and your org will be super efficient in no time.
What do you dislike about the product?
Interoperability with other CTIs like Twilio
What problems is the product solving and how is that benefiting you?
We leverage email services to created cases automatically, pre populate information on the tickets and Omni channel to route work to the service reps. This saved 25% in rep efficiency when implemented.
New to Service Cloud!
What do you like best about the product?
We are working on implementing Salesforce and I have been so impressed by the ease of use and streamlined features.
What do you dislike about the product?
No opinion yet as we are still implementing
What problems is the product solving and how is that benefiting you?
I believe it will help with scalability
Easy to improve customer care
What do you like best about the product?
Many variety of communication channels and possible ways to raise a case in the system.
What do you dislike about the product?
Would be better to provide some option to handle CTI in easier way. Maybe inbuilt something.
What problems is the product solving and how is that benefiting you?
Mainly communication between customers and agents
Great knowledge management systems round table sessions.
What do you like best about the product?
Allows a lot of convergence in CRM activities.
What do you dislike about the product?
Hard to customize and cannot find solutions for dynamic filtering and article versioning control.
What problems is the product solving and how is that benefiting you?
Replacing old system
sales enablement
What do you like best about the product?
Convenient anyway. Easy to use. I like it very much. The fact that it can be integrated is also great.
What do you dislike about the product?
Inconvenience. Difficult to register. Not many people seem to be able to use it. There are issues with utilization.
What problems is the product solving and how is that benefiting you?
It's amazing. Salesforce is God. It can do so many things. I'm very happy.
Service cloud for everyone
What do you like best about the product?
I really like chatbots and assignment rules.
What do you dislike about the product?
I dislike omnichannel, I got many errors.
What problems is the product solving and how is that benefiting you?
We use knowledge base to help our sales reps internally.
I’ve used Salesforce Service Cloud to manage customer cases and improve support efficiency.
What do you like best about the product?
It makes the whole support process smoother. It helped my teams keep track of everything efficiently and improve the overall customer experience.
What do you dislike about the product?
It can feel overly complex at times, especially with all the customizable features and settings, which can be overwhelming to manage. Additionally, it can be pricey depending on the features needed, and sometimes the interface isn't as intuitive as it could be.
What problems is the product solving and how is that benefiting you?
For us, it helped solve the problem of managing customer cases efficiently by centralizing all interactions and automating routine tasks. It also improved response times through multi-channel support, ensuring that no case is overlooked.
For me, it makes the support process much more organized, saves time, and enhances customer satisfaction by enabling quicker resolutions.
For me, it makes the support process much more organized, saves time, and enhances customer satisfaction by enabling quicker resolutions.
showing 2,071 - 2,080