Salesforce Service Cloud
Salesforce, Inc.Reviews from AWS customer
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Service Cloud is my favorite Salesforce Cloud
What do you like best about the product?
I really like in Service Cloud different features used to create Cases like Email to Case and Web to Case
What do you dislike about the product?
Omni Channel should be improved. It's not easy to update it.
What problems is the product solving and how is that benefiting you?
It's helping our customer with Complaint Management
Really nice cloud
What do you like best about the product?
My favorite cloud. It have almost everything
What do you dislike about the product?
Omichanel sucks when we have bigger customization. Case don't have Name field
What problems is the product solving and how is that benefiting you?
Customer can rise the case when something is broken, via email, web and social media
Streamlined Customer Support with Salesforce Service Cloud
What do you like best about the product?
Service Cloud has proven to be an invaluable tool for improving our service quality and operational efficiency. Highly recommended for businesses looking to elevate their customer support!
What do you dislike about the product?
Customization can be complex, leading to potential challenges during implementation
What problems is the product solving and how is that benefiting you?
Case management
Enhancing way we manage customer tickets and safety topics.
What do you like best about the product?
Easy way to manage customer tickets in all channels with omni channel. Empowering efficiency with automated flows, quick texts and Marcos.
What do you dislike about the product?
No way to measure how much time in mamanging a ticket was spent outside of Salesforce.
What problems is the product solving and how is that benefiting you?
All the data and channels in one place, easy reporting
10 years
What do you like best about the product?
It is complex solution having all necessary features
What do you dislike about the product?
Omnichannel has a lot of not working well features
What problems is the product solving and how is that benefiting you?
Maintaining of user complains
Best CX platform out there today
What do you like best about the product?
Omni Channel and Case Management automation
What do you dislike about the product?
Social media tracking out-of-box and External email limits imposed by the platform
What problems is the product solving and how is that benefiting you?
Contact Centre operations across digital channels like Email2Case, Web2Case, LiveAgent Chat, Chatbot
Service Cloud is a great SaaS product!
What do you like best about the product?
Service Cloud is very customer focused and being a Salesforce Admin has allowed us to leverage the platform easily.
What do you dislike about the product?
Service Cloud can be a bit intimidating and you really have to know what you want to do in order to find the training material.
What problems is the product solving and how is that benefiting you?
Service Cloud is solving our client interaction issues by shortening our call handling times and giving our agents more information to ensure single call resolution.
High promise but lacks some basics
What do you like best about the product?
Having data readily available is incredible and the system can be tailored fairly easily to meet our needs.
What do you dislike about the product?
There are still plenty of examples of what should be simple asks that are not availble (combining data sets, missing functions between classsic and lightning, etc).
What problems is the product solving and how is that benefiting you?
It allows us to have a fully integrated system that is relativly easy for agents to pick up and begin using. The ease of starting using salesforce is incredible.
Service cloud for nonprofit
What do you like best about the product?
Case management and chatter for clients.
What do you dislike about the product?
Glitchy and should be included with sales cloud for nonprofits
What problems is the product solving and how is that benefiting you?
Easy to track customer complaints
Director, Consulting
What do you like best about the product?
Service clod makes customer service seamless and ensures our clients are able to meet their client needs seamlessly. Great product
What do you dislike about the product?
Nothing as of now. I think it's a great product
What problems is the product solving and how is that benefiting you?
Fast tracking member engagement for our clients
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