Agentforce Service
Salesforce, Inc.External reviews
7,033 reviews
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External reviews are not included in the AWS star rating for the product.
Sales
What do you like best about the product?
Case object is my favorite!
Capture inquiries from multiple channel .
Capture inquiries from multiple channel .
What do you dislike about the product?
Nothing is particular.Service cloud is very wonderful.
What problems is the product solving and how is that benefiting you?
Service cloud shares knowledge and information, speeding up problem resolution.
Still learning but powerful
What do you like best about the product?
Helps us stay connected to our customers and give them a more personalized experience
What do you dislike about the product?
Overall, it has a learning curve. Just like any technology, takes time to incorporate and learn how to use it.
What problems is the product solving and how is that benefiting you?
Stronger service
Improve performance
What do you like best about the product?
User interface and performance for the users
What do you dislike about the product?
Salesforce could improve connectivity. Keeps dropping causing outage.
What problems is the product solving and how is that benefiting you?
Finance team can get visibility of reports
Dreamforce 24
What do you like best about the product?
It provides valuable tools to allow customer care agents to service the customers faster
What do you dislike about the product?
Saying service cloud to business users makes it seem like it's a different product versus saying it's on the same instance as sales cloud and on core
What problems is the product solving and how is that benefiting you?
It gives out agents a central place to work out of to handle contact center items
Senior Director of Field Platform Strategy
What do you like best about the product?
Enables integration with other applications that support our business
What do you dislike about the product?
Transition to lightning was a challenge with
What problems is the product solving and how is that benefiting you?
Quickly respond to the customer
It’s good
What do you like best about the product?
User experience is good sales explanation
What do you dislike about the product?
Users need to spend time learning more time
What problems is the product solving and how is that benefiting you?
Partner portal
Great
What do you like best about the product?
Easy to configure, and manage, and use..
What do you dislike about the product?
Marketing and education to business users could be done better
What problems is the product solving and how is that benefiting you?
Contact center
Useful Tool
What do you like best about the product?
Global access, telephony integration, scalable.
What do you dislike about the product?
Cost, but not much other than that. Works well.
What problems is the product solving and how is that benefiting you?
Visibility to cases.
Service
What do you like best about the product?
How it helps my teams day to day tracking.
What do you dislike about the product?
Nothing ton complain about just yet, but will provide a updates once I am aware of a dislike.
What problems is the product solving and how is that benefiting you?
We provide emails to our donors and I was able to create custom pathways per each donation type.
Couldn’t live without it.
What do you like best about the product?
All your information is in one place and it's easy to pull metrics and reports for executives.
What do you dislike about the product?
For very large organizations, sometimes people are not in salesforce very often but you still need licenses.
What problems is the product solving and how is that benefiting you?
They're helping us effectively manage the work with our contact centers.
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