Agentforce Service
Salesforce, Inc.External reviews
6,966 reviews
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External reviews are not included in the AWS star rating for the product.
Highly Customizable and Easy to Personalize
What do you like best about the product?
Its highly customizable to business needs
What do you dislike about the product?
I don't like how separate thr setup is from sales
What problems is the product solving and how is that benefiting you?
Capturing historical information is essential for keeping accurate records and understanding past events. It allows for better analysis and helps inform future decisions by providing valuable context.
Great Support Features, but Customization Is Challenging
What do you like best about the product?
Knowledge and case deflection. The best parts are the support functionality for product and agents.
What do you dislike about the product?
It’s a big hurdle to get customized and setup
What problems is the product solving and how is that benefiting you?
Case deflection and product knowledge base.
Great Data Insights and Time Savings, but Email Threading Needs Work
What do you like best about the product?
It is a timesaver! Allows insights into our data.
What do you dislike about the product?
Email to case threading could be improved
What problems is the product solving and how is that benefiting you?
Allows support case creation and resolution
Great Omnichannel Experience
What do you like best about the product?
Omnichannel communication with customers
What do you dislike about the product?
I don't really dislike anything. Perhaps adding new apis
What problems is the product solving and how is that benefiting you?
Helps my customers connect in real time through all channels
AI Speeds Up Case Resolution, but Migration Across Platforms Is a Worry
What do you like best about the product?
Using AI to help reps resolve cases quicker.
What do you dislike about the product?
We use multiple service platforms and migration is a concern,
What problems is the product solving and how is that benefiting you?
It can connect to our customer self service portal.
Flexible Service Console and Omni-Channel, but Needs Better Outlook Integration
What do you like best about the product?
I like the service console and how you can tailor it. It's great you can connect multiple channels using omni-channel. Case management including escalation is easy.
What do you dislike about the product?
Integrating agentforce with our email service, like Outlook, would be very helpful. Most of our team prefers to handle their emails directly from Outlook. While automation can be managed in Salesforce, being able to stay within Outlook would make things much more convenient.
What problems is the product solving and how is that benefiting you?
The automatic creation of cases and the autofill feature for certain fields make it much faster for agents to respond to client queries. This increased speed helps lower human costs, and our customers are pleased when they receive prompt answers.
Goodgeee
What do you like best about the product?
My whole sales team is using and service for the services.For that services, and our operation is
What do you dislike about the product?
Need to operate this is a very good product.And we are using very aggressively, and we want to love to give the references
What problems is the product solving and how is that benefiting you?
Fourteen picture is no problem as such rid to the service law.We are strict
User-Friendly Interface Makes It Stand Out
What do you like best about the product?
Once learned, can be powerful tpmleverage
What do you dislike about the product?
It can be very customizable. Sometimes to a fault
What problems is the product solving and how is that benefiting you?
None
Efficient Case Management and Seamless Integrations Enhance Performance
What do you like best about the product?
Centralized case management, workflow automations and visibility to agent performance and customer satisfaction. The integration with Knowledge, Chat, and Omni-Channel boosts efficiency.
What do you dislike about the product?
Setup takes time. If that is improved, would be great
What problems is the product solving and how is that benefiting you?
Managing customer interactions
Service cloud
What do you like best about the product?
Service Cloud provides us with a unified interface, giving us instant access to all the information we need to support our customers effectively.
What do you dislike about the product?
Service cloud is best in class. No issue.
What problems is the product solving and how is that benefiting you?
Switching between multiple systems.
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