Agentforce Service
Salesforce, Inc.External reviews
7,033 reviews
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External reviews are not included in the AWS star rating for the product.
New to Service Cloud!
What do you like best about the product?
We are working on implementing Salesforce and I have been so impressed by the ease of use and streamlined features.
What do you dislike about the product?
No opinion yet as we are still implementing
What problems is the product solving and how is that benefiting you?
I believe it will help with scalability
Easy to improve customer care
What do you like best about the product?
Many variety of communication channels and possible ways to raise a case in the system.
What do you dislike about the product?
Would be better to provide some option to handle CTI in easier way. Maybe inbuilt something.
What problems is the product solving and how is that benefiting you?
Mainly communication between customers and agents
Great knowledge management systems round table sessions.
What do you like best about the product?
Allows a lot of convergence in CRM activities.
What do you dislike about the product?
Hard to customize and cannot find solutions for dynamic filtering and article versioning control.
What problems is the product solving and how is that benefiting you?
Replacing old system
sales enablement
What do you like best about the product?
Convenient anyway. Easy to use. I like it very much. The fact that it can be integrated is also great.
What do you dislike about the product?
Inconvenience. Difficult to register. Not many people seem to be able to use it. There are issues with utilization.
What problems is the product solving and how is that benefiting you?
It's amazing. Salesforce is God. It can do so many things. I'm very happy.
Service cloud for everyone
What do you like best about the product?
I really like chatbots and assignment rules.
What do you dislike about the product?
I dislike omnichannel, I got many errors.
What problems is the product solving and how is that benefiting you?
We use knowledge base to help our sales reps internally.
I’ve used Salesforce Service Cloud to manage customer cases and improve support efficiency.
What do you like best about the product?
It makes the whole support process smoother. It helped my teams keep track of everything efficiently and improve the overall customer experience.
What do you dislike about the product?
It can feel overly complex at times, especially with all the customizable features and settings, which can be overwhelming to manage. Additionally, it can be pricey depending on the features needed, and sometimes the interface isn't as intuitive as it could be.
What problems is the product solving and how is that benefiting you?
For us, it helped solve the problem of managing customer cases efficiently by centralizing all interactions and automating routine tasks. It also improved response times through multi-channel support, ensuring that no case is overlooked.
For me, it makes the support process much more organized, saves time, and enhances customer satisfaction by enabling quicker resolutions.
For me, it makes the support process much more organized, saves time, and enhances customer satisfaction by enabling quicker resolutions.
Service cloud exceeds expectations
What do you like best about the product?
Salesforce service cloud sets the standard for what to expect from a customer support product. Performant, scalable, constantly innovated and full of more features than we can adapt to our organization, it provides everything we need and more.
What do you dislike about the product?
The product has become vast and it is complex to understand it all. Navigating it well requires engaging knowledge resources.
What problems is the product solving and how is that benefiting you?
We use it for multi channel customer support on warranty services, and also for internal help desk processes.
Wonderful experience
What do you like best about the product?
Service is very good and scalability is unmatched.
What do you dislike about the product?
Prod support time should be shorter and prompt.
What problems is the product solving and how is that benefiting you?
Email communications to the students
Allows Service To be Taken To Next Level
What do you like best about the product?
Service Cloud has allowed us to enable an omni channel experience that is seamless, connected, and efficient. Allowing us to prioritize our member issues and touchpoints effectively.
What do you dislike about the product?
License cost is high and for large organizations requires a lot of setup and architechture to be efficient. Still probably the easist CRM tool to do that with but it is still a hurdle.
What problems is the product solving and how is that benefiting you?
Customer 360 degree view and allows us to mix phone, chat, email, and cases together. Also allows us to implement omni channel AI technologies.
Our organization is just starting to tap into the power of service cloud
What do you like best about the product?
We are also using marketing cloud and health cloud
What do you dislike about the product?
Nothing at the moment as we are just starting to utilize
What problems is the product solving and how is that benefiting you?
Helping bridge the gap between sales and service users
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