Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Service Cloud
What do you like best about the product?
I like Salesforce Service Cloud for its ability to enhance customer service and automate tasks, making case management more efficient.
What do you dislike about the product?
Setup can be sometimes difficult if you have voice
What problems is the product solving and how is that benefiting you?
Case management
Great e2e built in precessess
What do you like best about the product?
It is a great product, very easy to use and to customize. It has all e2e- case mgt, entitlement, case deflection, kb management, canned comments and more
What do you dislike about the product?
Nothing. It is truely the best sf product
What problems is the product solving and how is that benefiting you?
Contact customers, kb management and deflection, entitlement , asset mgt.
Service cloud helps provide a great experience for the customer as well as the agents
What do you like best about the product?
Easy channel integration, omni- channel routing, super user friendly interface
What do you dislike about the product?
Limits, e.g. Number of cases that are possible to be stored in SF
What problems is the product solving and how is that benefiting you?
Complex routing of customer inquiries, guidance on resolving some complex customer cases, resolution time
Salesforce Service Cloud
What do you like best about the product?
Service cloud is configurable and easy to use. It has useful configured solutions and integration available on apex exchange which speeds up the implementation
What do you dislike about the product?
There is not a good official published information on the best practices and how to leverage out of the box functionality to limit over customizing the app.
What problems is the product solving and how is that benefiting you?
Contact center consolidation for multiple CRM apps
Always helpful
What do you like best about the product?
Salesforce Service Cloud is intuitive, and highly customizable.
What do you dislike about the product?
A necessary expense, Salesforce Service Cloud takes time to set up and build to the meet specific business needs.
What problems is the product solving and how is that benefiting you?
Self help, and searching documents and files for related information related to customer inquiries.
Salesforce Service Success
What do you like best about the product?
Salesforce Service Cloud provides a platform to route our customer questions to the appropriate service agents. These agents have access to the customers data and service history allowing the cases to be tracked and answered quickly.
What do you dislike about the product?
Linking and managing tasks and activities on cases.
What problems is the product solving and how is that benefiting you?
We use service cloud to manage our customers and support cases. Our agents are able to see the necessary account data and past service questions. The cases are tracked until a resolution and can be reassigned during the resolution process as needed.
Easy workflows and streamline processes
What do you like best about the product?
Service Cloud is dedicated to customer success and experience! It's allows the service teams to have easy workflows and pull any data within salesforce to service customers.
What do you dislike about the product?
At the company we used it, we also had SAP and it made it hard to integrate so service teams had to keep logging between the 2 platforms to gather the full data.
What problems is the product solving and how is that benefiting you?
Making it to have all our teams and day in one place!
Salesforce
What do you like best about the product?
I love everything about salesforce service. One of the thing is to increase productivity for agent. We work mainly in cases where we are calling our patients.
What do you dislike about the product?
Nothing of salesforce service I don't like.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud helps businesses provide superior customer service while improving operational efficiency, ultimately benefiting both customers and support teams.
Salesforce service cloud
What do you like best about the product?
Highly configurable platform with ton of prebuilt integration that can enhanced usability for users
What do you dislike about the product?
Clear best practice to be able to leverage the out of the box functionality
What problems is the product solving and how is that benefiting you?
It's a key platform to consolidate multiple CRM apps in the enterprise
Service cloud is simple to build out and intuitive to use
What do you like best about the product?
Its ability to meet agents where they are regardless of industry
What do you dislike about the product?
Wish Service Cloud themes were further customizable. The platform typically just looks like Salesforce.
What problems is the product solving and how is that benefiting you?
Case management for customer base
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