Agentforce Service
Salesforce, Inc.External reviews
7,033 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Service Cloud helps manage customer support efficiently
What do you like best about the product?
The ability to streamline customer support by centralizing case management, automating routine tasks, and providing seamless multi-channel support. This makes handling customer inquiries faster and more efficient, improving both customer satisfaction and team productivity.
What do you dislike about the product?
The potential downside of Service Cloud could be the learning curve associated with its customization options and advanced features
What problems is the product solving and how is that benefiting you?
Automation and centralize case tracking
Transforming Customer Support with Salesforce Service Cloud
What do you like best about the product?
Salesforce Service Cloud provides a unified and scalable platform for managing customer interactions efficiently. Its automation capabilities, case management, and AI-driven insights through Einstein enable faster resolution times and improved customer satisfaction.
What do you dislike about the product?
While Salesforce Service Cloud is highly capable, its setup and configuration can be complex, requiring significant time and expertise to optimize. Additionally, licensing and customization costs can increase as the solution scales
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud helps centralize customer interactions, streamline case management, and improve response times through automation and AI. It enables better visibility across teams, enhances customer satisfaction, and supports data-driven decision-making for continuous service improvement.
One of the best cloud in salesforce
What do you like best about the product?
Easy implementation but high customization capabilities
What do you dislike about the product?
Omni channel is very hard to customize if we need to customize more than we have straight on the ui
What problems is the product solving and how is that benefiting you?
Orchestration of service support using service cloud is another level!
Moving our marketing forward
What do you like best about the product?
The ability to personalize content to make it relevant to our members.
What do you dislike about the product?
There is a learning curve, which is not necessarily a bad thing. But it does take time and require discipline.
What problems is the product solving and how is that benefiting you?
Well, we need to evolve our communications tools and this helps us do it.
Service Cloud is my favorite Salesforce Cloud
What do you like best about the product?
I really like in Service Cloud different features used to create Cases like Email to Case and Web to Case
What do you dislike about the product?
Omni Channel should be improved. It's not easy to update it.
What problems is the product solving and how is that benefiting you?
It's helping our customer with Complaint Management
Really nice cloud
What do you like best about the product?
My favorite cloud. It have almost everything
What do you dislike about the product?
Omichanel sucks when we have bigger customization. Case don't have Name field
What problems is the product solving and how is that benefiting you?
Customer can rise the case when something is broken, via email, web and social media
Streamlined Customer Support with Salesforce Service Cloud
What do you like best about the product?
Service Cloud has proven to be an invaluable tool for improving our service quality and operational efficiency. Highly recommended for businesses looking to elevate their customer support!
What do you dislike about the product?
Customization can be complex, leading to potential challenges during implementation
What problems is the product solving and how is that benefiting you?
Case management
Enhancing way we manage customer tickets and safety topics.
What do you like best about the product?
Easy way to manage customer tickets in all channels with omni channel. Empowering efficiency with automated flows, quick texts and Marcos.
What do you dislike about the product?
No way to measure how much time in mamanging a ticket was spent outside of Salesforce.
What problems is the product solving and how is that benefiting you?
All the data and channels in one place, easy reporting
10 years
What do you like best about the product?
It is complex solution having all necessary features
What do you dislike about the product?
Omnichannel has a lot of not working well features
What problems is the product solving and how is that benefiting you?
Maintaining of user complains
Best CX platform out there today
What do you like best about the product?
Omni Channel and Case Management automation
What do you dislike about the product?
Social media tracking out-of-box and External email limits imposed by the platform
What problems is the product solving and how is that benefiting you?
Contact Centre operations across digital channels like Email2Case, Web2Case, LiveAgent Chat, Chatbot
showing 2,151 - 2,160