Salesforce Service Cloud
Salesforce, Inc.Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
6,949 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great CRM capabilities and functionality
What do you like best about the product?
Integrated capabilities with the multiple customer touchpoints and many types of knowledge.
What do you dislike about the product?
I would like to see more out of the box reporting capabilities.
What problems is the product solving and how is that benefiting you?
Briad view of the customer experience
Great art of the possible
What do you like best about the product?
Keeping all data in one place on a single data model, with the possibility to link to chat, email ... bringing structure and simplification
What do you dislike about the product?
The "next steps" often involve buying something additional eg form builder, social media integration..
What problems is the product solving and how is that benefiting you?
New rollout for b2b customers ... getting data in one place in standard format globally
Game Changer
What do you like best about the product?
It is so easy to deliver top notch cuatomer service
What do you dislike about the product?
Nothing! I ansolutely love it it integrates with all of our needs.
What problems is the product solving and how is that benefiting you?
Asset management and employee engagaement
Powerful customer service and support platform
What do you like best about the product?
The out of the box case management tool is more than enough to spin up any kind of customer service tools across all industries. Incorporating tools like omni-channel, knowledge base and flows gives a seamless experience to our customers support application.
What do you dislike about the product?
Certainl Add-on products around the service cloud space like omni channel end up adding cost quickly and consultants like us have quite some challengs to pitch in these ideas to our business partners
What problems is the product solving and how is that benefiting you?
We have service cloud implemented as a round-the-clock support application for our dealers / customers. With the recent knowledge base implementation we have solved the problem of reducing the agents time as they can get instant access to the article related to the case.
Bells and whistles
What do you like best about the product?
I love omni channel experience in service Cloud
What do you dislike about the product?
Not having salesforce call centers, or I had to rely on others
What problems is the product solving and how is that benefiting you?
Definitely helps business with case directions with all the tools
Great product
What do you like best about the product?
It's usability and easy to use for first timers
What do you dislike about the product?
It's expensive for a smb but ok for a little larger customer
What problems is the product solving and how is that benefiting you?
Well it's solves a lot of dispach and customer focused
Good but needs work
What do you like best about the product?
I enjoy leveraging service cloud as a central repository for our cases and running analytics in that data. It's been very helpful in coaching, making changes and operationalizing our support team
What do you dislike about the product?
It's behind the times... it needs to look easier, fresher, more user friendly like intercom
What problems is the product solving and how is that benefiting you?
Support only currently
Salesforce Service Cloud
What do you like best about the product?
I like the flexibility available in setting up the lightning service console, which allows us to see customer information along with case specific information.
What do you dislike about the product?
There are some limitations with using Knowledge when transitioning from Classic to Lightning. There is good information available to help navigate these limitations but it is time consuming to work around some of them.
What problems is the product solving and how is that benefiting you?
Our agents use Service Cloud to address customer and dealer inquiries. The ease of use has enabled us to significantly lower time spent working cases which means more cases being closed by the same amount of agents.
Dev in Service Cloud
What do you like best about the product?
Easiness of implementation and detailed training
What do you dislike about the product?
It is still an high cost solution for small realities
What problems is the product solving and how is that benefiting you?
Cases
Connecting customers across channels
What do you like best about the product?
Customer profiles and identity management helping me have a frictionless conversation with customers across online, retail stores and contact centres
What do you dislike about the product?
Incremental costs for additional features which improve experience but don't strictly have an ROI
What problems is the product solving and how is that benefiting you?
Single interaction point for customers and channels, creating easier handoffs across contact centre teams and reducing contact to order and improving right first time for customers
showing 2,151 - 2,160