Salesforce Service Cloud
Salesforce, Inc.Reviews from AWS customer
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Service cloud review
What do you like best about the product?
Case management, omni channel, knowledge management
What do you dislike about the product?
Mobile experience for services cloud users
What problems is the product solving and how is that benefiting you?
Helping us to tackle service requests actoss multiple channels
Super charge customer support
What do you like best about the product?
Tracking cuatomer needs and issues. It helps both improve service on issues and develop new features to meet gaps in service
What do you dislike about the product?
The case duplication Is hard to identify.
What problems is the product solving and how is that benefiting you?
Overall customer service issue tracking and resolution
Great technology and product
What do you like best about the product?
This a great technology and capabilities but you have to check what is the total cost of implementation
What do you dislike about the product?
Everything is great the only the issue is the price
What problems is the product solving and how is that benefiting you?
All records in same place to explode the information with valuable actions
Service Cloud has been a intuitive way to implement Case Management
What do you like best about the product?
The different channels where customer can have inquires is very is easy to implement. Whether its using email to case for emails, or omni channel for chat inquires or calls coming in. There's is a lot of structure and out of the box functionality to help you implement different requirements quickly, such as as entitlements and milestones and Omni channel.
What do you dislike about the product?
There are some features especially around notifications to Customer on Cases that require a custom solution due limited outbof the box functionality. E.g. digest emails for community users hasn't been implemented.
What problems is the product solving and how is that benefiting you?
The ability to allow customer to self serve and create Cases and view articles, and get updates on releases through a experience cloud.
Good customer experience for logging pre sales issues
What do you like best about the product?
Ease of creating multiple layouts and list views
What do you dislike about the product?
Customers unable to create new reports on the community
What problems is the product solving and how is that benefiting you?
Knowledge articles and issue logging
Customer experiencie
What do you like best about the product?
I like so much the Customer experiencia that we could buiod around the service cloud
What do you dislike about the product?
I dont like the boots. Italia not so much functional
What problems is the product solving and how is that benefiting you?
Its upgrading the Customer experience
Easy to use
What do you like best about the product?
Can make changes and add fields and values easily
What do you dislike about the product?
Lack of transparency of the configurations.
What problems is the product solving and how is that benefiting you?
Keeping log about user communication
Service Cloud best at Customer Service
What do you like best about the product?
The case management is unique. On top of that, AI brings in lot of value to enterprise digital organizations. Latest Omni channel routing techniques helps balance the service agents load based on the skill set and availability.
What do you dislike about the product?
CTI could be more powerful with latest prompt capabilities
What problems is the product solving and how is that benefiting you?
Customer service
Service setup
What do you like best about the product?
Service setup is the best part of service cloud
What do you dislike about the product?
Not having flows in setup is what i don't like
What problems is the product solving and how is that benefiting you?
Support system, agents and knowledgebase
Just implemented
What do you like best about the product?
Bringing my service data to one place, easier inputs
What do you dislike about the product?
We've had some issues with the implementation but nothing which wasn't expected
What problems is the product solving and how is that benefiting you?
Field service input
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