Salesforce Service Cloud
Salesforce, Inc.Reviews from AWS customer
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Leveraging our Multi-industry asset Management
What do you like best about the product?
With the Salesforce Service Cloud combined with the Sales Cloud we are able to build a strong and effective asset Management along the complete process.
It is really great how easy you can automate everything within the Service Cloud as soon as a opportunity is won and a new asset will be created. In combination with some Flow we could set up a strong and seamless after-salesworkflow combined with Assets, cases and even Service appointments for the machine assembly.
It is really great how easy you can automate everything within the Service Cloud as soon as a opportunity is won and a new asset will be created. In combination with some Flow we could set up a strong and seamless after-salesworkflow combined with Assets, cases and even Service appointments for the machine assembly.
What do you dislike about the product?
Starting new with Service Cloud it is a bit difficult to understand all the various objects as there are so many. Especially when it comes to work Plans and maintenance Plans.
What problems is the product solving and how is that benefiting you?
Enhance our Hotline with email2case, Great Service History on Assets and Easy setup of process automation for After-Sales-process.
great case
What do you like best about the product?
I was able to manage inquiries using cases.
What do you dislike about the product?
I want the settings screen to be Lightning
What problems is the product solving and how is that benefiting you?
quickly case management
Service Cloud is Awesome !
What do you like best about the product?
As a partner and customer, I have been using Salesforce since a long while, Service cloud is my go to go product for customer service
What do you dislike about the product?
nothing, Its a great tool and i love using it
What problems is the product solving and how is that benefiting you?
the tool is great and used by deflection technique
Powerful but Complex: A Robust Solution with a Steep Learning Curve
What do you like best about the product?
Salesforce Service Cloud is great for its powerful automation, customizable workflows, and comprehensive customer support tools, which streamline service delivery and improve customer experience.
What do you dislike about the product?
One downside of Salesforce Service Cloud is its complexity, which can make setup and customization challenging without extensive knowledge or experience. Additionally, its cost can be high for smaller businesses.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud helps streamline customer service processes by automating case management, providing a unified view of customer interactions, and enabling quicker issue resolution. This improves efficiency, reduces response times, and enhances customer satisfaction.
Love Service Cloud
What do you like best about the product?
Helping our customers. We use chat bots and entitlements.
What do you dislike about the product?
It is user friendly but sometimes hard to train users on entitlements.
What problems is the product solving and how is that benefiting you?
Customer support, reports, and dashboards.
Solving all your problems with service cloud
What do you like best about the product?
Ease of use of the product is recommendable to enterprises.
What do you dislike about the product?
New features take time to roll out in the market.
What problems is the product solving and how is that benefiting you?
Meeting customer requirements
Salesforce Service Cloud
What do you like best about the product?
Site case feed was a game changer for our Service and Operations when we introduced it. It provided a one stop shop for our users to get up to speed on the case efficiently.
What do you dislike about the product?
We are still exploring enabling access for external users, which could potentially increase our cost with Experience Cloud add on.
What problems is the product solving and how is that benefiting you?
Allows us to see 369 view of our customers and efficiently pass work between front line associates and operations teams when needed.
For manufacturing
What do you like best about the product?
The service cloud can be an important for manucatuturing, when we talk about complex maintenance procedures. And can be very helpful to streamline these processes and reduce the risk of errors or accidents in the plant.
What do you dislike about the product?
The price still high, would be great if can work with other googles
What problems is the product solving and how is that benefiting you?
Did not sobe yet.
Very helpful for support teams
What do you like best about the product?
You can build a nice single customer view dashboard
What do you dislike about the product?
Not really a dislike but instructions for setup of some functionalities are not always straight forward
What problems is the product solving and how is that benefiting you?
Help resolve cases faster in one single environment
We are just starting to see the product, as far as we have seen, we really like the solution
What do you like best about the product?
That you can apply AI everywhere and it can connect all the data and make magic
What do you dislike about the product?
Is not that dislike it, it just I would like have more native options for the voice solution
What problems is the product solving and how is that benefiting you?
We are transforming in a contact center, so we need an omni channel solution
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