Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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The phrase "Enhanced customer experience" is already in English and refers to improving the way customers interact with a product or service, making it more satisfying and efficient.
What do you like best about the product?
Ability to deliver personalized, seamless customer service at scale
What do you dislike about the product?
Complexity in initial setup and customization, which can be time-consuming
What problems is the product solving and how is that benefiting you?
Enhance agent productivity and provide me with faster response times.
Salesforce for service is one place to resolve your business objectives and your customer needs
What do you like best about the product?
Omni channel offering allowing interconnected insights and ease of use for servicing customers
What do you dislike about the product?
As a product grows into an ecosystem it gets complex. There are certain aspects such as voice that needs more improvements on AI quality and customer and business insights
What problems is the product solving and how is that benefiting you?
Providing customer care to our customers
Better CX & UX
What do you like best about the product?
Customer 360, Service Console, Web integrations
What do you dislike about the product?
I dont think i dislike this Salesforce Service cloud product
What problems is the product solving and how is that benefiting you?
For call centre users
Just Right Ingredients
What do you like best about the product?
Case Management;
Ease of CTI integration;
Workload Management;
Omni Channel
Ease of CTI integration;
Workload Management;
Omni Channel
What do you dislike about the product?
Nothing much I could think of on top of my mind
What problems is the product solving and how is that benefiting you?
Rapid response to customer's support requests.
Salesforce technical product owner
What do you like best about the product?
Easy case management for agents , supervisors
What do you dislike about the product?
Experience sites are not updated as fast compared
What problems is the product solving and how is that benefiting you?
Solves easy case management
My service cloud experience
What do you like best about the product?
What I like best about Salesforce Service Cloud is how it empowers teams to deliver personalized, efficient customer support. Its intuitive tools help humanize interactions, making it easier to build lasting relationships while streamlining processes.
What do you dislike about the product?
What I dislike about Salesforce Service Cloud is that it can feel overwhelming at first, with its many features and complex setup. It takes time to fully unlock its potential, which can be frustrating for new users.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud helps solve the problem of disjointed customer service by bringing all interactions into one platform. It streamlines communication, automates repetitive tasks, and gives a complete view of each customer. This makes it easier to provide faster, more personalized support, ultimately improving both customer satisfaction and team efficiency.
Easy and effective!
What do you like best about the product?
The east of use, from building all the way to user adoption. I also like how it can integrate with just about anything.
What do you dislike about the product?
I guess the only downside could be the pricing model
What problems is the product solving and how is that benefiting you?
Customer actions and intent mapping
A must for ticket management
What do you like best about the product?
The possibility to have every interaction tracked
What do you dislike about the product?
The prize of every independent module :(
What problems is the product solving and how is that benefiting you?
Ticket management
Service Cloud
What do you like best about the product?
Service Cloud helps our Customer Service team to help out customers fix issues.
What do you dislike about the product?
Change from live a gent to In-App messenger.
What problems is the product solving and how is that benefiting you?
Customer support
Great Product
What do you like best about the product?
Salesforce Service Cloud is an outstanding customer service solution. It offers great products that allow us to reach our customers through email, chat, social media and phone. The best feature that Service Cloud offers is it's case managment system. It allows team members to resolve cases easily and increases customer satisfaction.
What do you dislike about the product?
I do not like the new lightning threading because it does not allow to send emails from one email box to another if they are associated to Email to Case.
What problems is the product solving and how is that benefiting you?
Service Cloud is providing a solution for case management for our company. With the case managment feature you can easily catagories and solve for conerns that are arising in your business.
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