Agentforce Service
Salesforce, Inc.External reviews
7,071 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great functionality, but configuration can be challenging
What do you like best about the product?
This is for service cloud has brought our entire service team together to ensure that we’re able to provide the best support for our customers.
What do you dislike about the product?
Set up in configuration was not the easiest. They required more effort than we thought it should.
What problems is the product solving and how is that benefiting you?
It has helped us to ensure that all of our service reps had information required to service our customers as previously our processes were very disjointed
Great Customer 360 View, but Expensive
What do you like best about the product?
Customer 360 view is good. Allows me to see sales and service data
What do you dislike about the product?
It’s cost. It is expensive when I look at the unit cost
What problems is the product solving and how is that benefiting you?
Allows us to track and manage customer cases
Good Integration Potential, But Concerned About Replacing Open CTI
What do you like best about the product?
It’s where Salesforce is moving to so we are now looking to integrate
What do you dislike about the product?
That it will replace open CTI. We would prefer for customers to have both options
What problems is the product solving and how is that benefiting you?
It will enable us to build integrations that work with salesforce
User-Friendly but Overpriced
What do you like best about the product?
Easy to use and learn without much experience
What do you dislike about the product?
Too expensive and would like better
Pricing
Pricing
What problems is the product solving and how is that benefiting you?
Route internal tickets
Good Customer Service and Web to Case, but Entitlement Time Limit Is a Downside
What do you like best about the product?
I like customer service.Web to Case is good!
What do you dislike about the product?
I Like entilement. because there is time limit.
What problems is the product solving and how is that benefiting you?
Customer support
Excellent Service Management Tool with No Downsides
What do you like best about the product?
Service the most useful product to manage our complex service needs
What do you dislike about the product?
I don't really dislike anything it's very useful
What problems is the product solving and how is that benefiting you?
Salesforce helps us solve complex service problems my event
Great for Case Management, but Limited by Standard Field Restrictions
What do you like best about the product?
Ease of case management and escalations for internal and external customers
What do you dislike about the product?
Limits to certain information- like standard fields
What problems is the product solving and how is that benefiting you?
Helping expedite our case resolutions and improving CX
Great for Personalization, but Omnichannel Monitoring Needs Improvement
What do you like best about the product?
Service Cloud is an excellent solution for delivering a personalized experience to our clients' customers. It truly helps us tailor our services to meet their specific needs.
What do you dislike about the product?
Probably the omnichannel monitorization part
What problems is the product solving and how is that benefiting you?
Because it's a single console, with everything we need
Good integration between apps, but lacks connection with Outlook
What do you like best about the product?
The connection between applications that we use in the company.
What do you dislike about the product?
That it doesn't connect with Outlook and that limits our communication a bit.
What problems is the product solving and how is that benefiting you?
What I highlight the most is how easy it is to manage our files.
Great Member Overview, But Too Many Add-Ons Needed
What do you like best about the product?
Allows me to service my members with a full view
What do you dislike about the product?
So many add ons are required to give you a full experience
What problems is the product solving and how is that benefiting you?
It allows for quick and easy assignment to agents
showing 211 - 220