Agentforce Service
Salesforce, Inc.External reviews
6,966 reviews
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External reviews are not included in the AWS star rating for the product.
Great for Data Analysis, Needs Better Integration Flexibility
What do you like best about the product?
Ability to combine data and pull views and reports
What do you dislike about the product?
Flexibility in application integrations.
What problems is the product solving and how is that benefiting you?
Reduced time for response
Comprehensive Customer 360 and Omnichannel Features with Great Customization
What do you like best about the product?
The platform offers a comprehensive Customer 360 view along with strong omnichannel capabilities. It enables customization, allowing for a more personalized experience.
What do you dislike about the product?
Sometimes, the tabs on the console can be a bit messy.
What problems is the product solving and how is that benefiting you?
It allow our clientes yo give a better customer experience for their customers
Great Email Features, But challenges with images and Attachments in Email to Case
What do you like best about the product?
Email capabilities, email to case functionality and the ability to capture data on cases and close rates and time easily
What do you dislike about the product?
Images and attachments in email to case make it clunky for users using email to case
What problems is the product solving and how is that benefiting you?
Servicing use cases for client calls in our commercial banking space and also helping with deposit account opening
Service Cloud: Fast, Intuitive, and Great for On-the-Go—Minor Loading Issues
What do you like best about the product?
Being able to move fast in an organization is key and with Service Cloud, we’re able to do just that! Very intuitive and being able to be on the go is key!
What do you dislike about the product?
Sometimes loading is rough. But otherwise I always get what I need.
What problems is the product solving and how is that benefiting you?
rather than dealing with emails and lack of visibility, Service Cloud supports that and more
Customizable Salesforce Service Cloud, but Needs Better Multi-Layer Viewing
What do you like best about the product?
Salesforce Service Cloud can be so easily customize to fit our processes.
What do you dislike about the product?
Seeing multiple layers at once from a view would be nice.
What problems is the product solving and how is that benefiting you?
We have not implemented this yet.
User-Friendly Interface but Slow Loading Times
What do you like best about the product?
It is modern and has nice look and feel.
What do you dislike about the product?
Sometimes pages load very slow and somewhat difficult to locate stuff.
What problems is the product solving and how is that benefiting you?
Easy for the service agent to help clients
Efficient and Straightforward with No Complaints
What do you like best about the product?
It is vert efficient and straightforward
What do you dislike about the product?
I don’t really has anything to complain about
What problems is the product solving and how is that benefiting you?
Connecticut externas users with internal ones
Great for Customer Support, but Admin Side Has a Steep Learning Curve
What do you like best about the product?
This tool has been invaluable in helping us support our customers more effectively. It also makes it easier to provide our service representatives with useful knowledge articles.
What do you dislike about the product?
Getting accustomed to the admin side can be challenging, as the learning curve is quite steep.
What problems is the product solving and how is that benefiting you?
It addresses the issue of customer information being scattered across different places. Now, our users are able to view conversations, products owned, and service history all within a single system.
Great for Case Management, but Service Cloud Voice Needs Improvement
What do you like best about the product?
I like the case object the best. We use this for our support team.
What do you dislike about the product?
I am not a fan of Service Cloud voice. It needs to have more parody with other contact center solutions.
What problems is the product solving and how is that benefiting you?
It solves case management for us, we log all of our customers case notes.
Service Cloud: Seamless Integration Across Processes
What do you like best about the product?
Service Cloud connects multiple processes together in a seamless way. It allows for collaboration, automation and scalability.
What do you dislike about the product?
There is not much I dislike about Service Cloud. Perhaps service disruptions that can occur due to internet reliability, though it does not pose a frequent issue.
What problems is the product solving and how is that benefiting you?
Guided flows and automation are a key benefit to using Service Cloud, as it allows for scalability and flexibility with a growing business.
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