Salesforce Service Cloud
Salesforce, Inc.Reviews from AWS customer
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Case management
What do you like best about the product?
Email to Case, Case assignments, live chat
What do you dislike about the product?
Some complex scenarios Case adjustments used triggers
What problems is the product solving and how is that benefiting you?
Write triggers and implement aura components
I live service cloud!!
What do you like best about the product?
It makes everything so much easier, better, faster for resolving customer issues!!
What do you dislike about the product?
Set up and training new people is hardest.
What problems is the product solving and how is that benefiting you?
Issue resolution
Amazing tool for sour daily business
What do you like best about the product?
We use SalesForce service cloud in our daily business with our customers to support our e-commerce business and our customer service.
What do you dislike about the product?
Storage limitations as we do have loads of data from customers
What problems is the product solving and how is that benefiting you?
It is the backbone for our e-commerce and reimbursement engine solution
We’ve made amazing strides with Service Cloud
What do you like best about the product?
It's coming together well for a fully supported agent experience that then creates a positive CX. From email to case, Omni channel, and a connected IVr experience.
What do you dislike about the product?
It's taken a lot of time, effort and multiple SI's to get where we are and we still don't have synergies with our B2B side.
What problems is the product solving and how is that benefiting you?
It's allowed us to create a streamlined B2C experience and transparency across the business.
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What do you like best about the product?
Service cloud is incredibly powerful. As much as you can, try to use the system as intended. If you customize too much trying to mirror old systems, it's going to be a pain later.
What do you dislike about the product?
If you get too customized it can end up being extremely painful.
What problems is the product solving and how is that benefiting you?
It allows us to present knowledge to internal and external users during incident management.
Service Cloud Makes Business Easier
What do you like best about the product?
I’ve found Salesforce Service Cloud to be user-friendly, with an interface that makes managing customer interactions across various channels a really nice experience. The automation and AI features have really helped us resolve cases faster by providing insights and automating routine tasks. The reporting tools are continually getting better, and allows us to track key performance metrics and make data-driven decisions.
What do you dislike about the product?
The customization process can be tough and sometimes requires technical expertise, which stretches our budget. Integrating with some third-party applications has also been a bit challenging and requires development time and resources. Additionally, the mobile app could use some improvements in functionality.
What problems is the product solving and how is that benefiting you?
Service Cloud makes a big difference in supporting our customer success. It helps our support team manage and resolve issues quickly by bringing all customer interactions into one place. The AI features gives us helpful insights, and automation takes care of routine tasks. This means we can respond faster, provide better service, and keep our customers happy.
All solution in one place
What do you like best about the product?
I believe service cloud has the best of all solutions it has to offer all in one place. With the service console and using of utility bar it makes it easier for customer service reps to review the cases faster.
What do you dislike about the product?
There is not much I dislike about the service cloud.
What problems is the product solving and how is that benefiting you?
Case management and ease of use
DF24 Service Cloud Review
What do you like best about the product?
I like that Salesforce Service Cloud is available via Web browser and mobile app.
What do you dislike about the product?
Licenses can be expensive for nonprofits
What problems is the product solving and how is that benefiting you?
Customers can find answers on their timetable
Service cloud is helpful
What do you like best about the product?
Usage for customer data and partners. Clear concise customer data
What do you dislike about the product?
It doesn't work nicely with commerce cloud
What problems is the product solving and how is that benefiting you?
Acccess to customer data and interactions
Effortless Setup, Endless Customizability with Salesforce Service Cloud
What do you like best about the product?
I appreciate Salesforce Service Cloud for its ease of setup and out-of-the-box functionality, making it simple to use. I love how it streamlines communication with customers via case management, reducing the complexities of massive email chains in Outlook. Email templates and Omni-Channel features enhance productivity, and the ability to tailor it to my organization's needs is highly valuable. It's the industry-leading application, and its endless customizability ensures it fits perfectly with my team's workflow.
What do you dislike about the product?
There is currently no telephony integration with Microsoft Teams Phones.
What problems is the product solving and how is that benefiting you?
I use Salesforce Service Cloud to streamline customer communications, eliminating massive email chains and automatically merging them into cases, greatly improving efficiency.
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