Salesforce Service Cloud
Salesforce, Inc.Reviews from AWS customer
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One stop shop for service
What do you like best about the product?
Case management and email-to-Case functionality available out of the box
What do you dislike about the product?
To get most out of it.. you need customization.
What problems is the product solving and how is that benefiting you?
Reduce out turnaround time to the customers.
This is a game changer
What do you like best about the product?
Salesforce Service Cloud improves efficiency by unifying customer interactions across multiple channels and automating routine tasks. It also enhances customer satisfaction through better case management, AI-driven support, and self-service options.
What do you dislike about the product?
Salesforce Service Cloud can be complex to set up and customize, requiring significant time and expertise. Its cost can also be high, especially for smaller businesses, due to additional fees for advanced features.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud solves the problem of disjointed customer service by centralizing interactions from various channels into one platform. It also improves response times and customer satisfaction through automation and streamlined case management.
Salesforce Service Cloud excellence
What do you like best about the product?
Service cloud will allow our business to scale on ways we never thought before.
What do you dislike about the product?
I have few dislikes about sales for Service Desk.
What problems is the product solving and how is that benefiting you?
There are several benefits Salesforce service cloud will help our business, Including solving complex issues and streamlining overly burden processes, there's a huge time savings.
Salesforce service cloud
What do you like best about the product?
Complete 360-degree view of customers for personalized support
What do you dislike about the product?
The platform can be overwhelming for new users, requiring significant training and onboarding, especially for teams unfamiliar with Salesforce.
What problems is the product solving and how is that benefiting you?
Managing customer support across multiple channels (email, phone, chat, social media) can lead to fragmented communication and inconsistent service.
Investor Relation cases
What do you like best about the product?
The integration for Salesforce Service with Salesforec Sales is great . We were able to use tons of existing fields and page layouts from there to build cases.
What do you dislike about the product?
Services Cloud need for additional liceses
What problems is the product solving and how is that benefiting you?
Investore Relations requests tracking database.
Sf service cloud is a great product
What do you like best about the product?
It's a great product that helps our service team perform at its best
What do you dislike about the product?
I don't like how it doesn't give some better features out of the box
What problems is the product solving and how is that benefiting you?
It's solving the connection gap between agent and customer
Easy to use and customize
What do you like best about the product?
We use Service Cloud for Sales and Service team. It is easy to customize and use. Admin friendly
What do you dislike about the product?
I don't see any issue with service cloud. It's easy maintain and deploy code from one org to other
What problems is the product solving and how is that benefiting you?
Easy to capture service and sale stages. Dashboard capabilities is nice
Easy Easy
What do you like best about the product?
Email features and service console navigation
What do you dislike about the product?
I like all the features in service cloud
What problems is the product solving and how is that benefiting you?
interaction with customers
Contact center as a service
What do you like best about the product?
Ease of integration with voice centers and ability to parse unstructured data
What do you dislike about the product?
None as of now, but it could lead to better actions for specific service measurements.
What problems is the product solving and how is that benefiting you?
Agents' productivity and enhancement, contact center as a business profit center
Service Cloud helps
What do you like best about the product?
The best part of service cloud for my usage is the ability to search, and support my customers as well as work within our custom Business Relationship Types. As the manager of our partner program, it's been helpful to be able to add and update our partner information to service their groups directly.
What do you dislike about the product?
It's not integrated cleanly with Commerce Cloud
What problems is the product solving and how is that benefiting you?
Having everything all together.
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