Agentforce Service
Salesforce, Inc.External reviews
7,030 reviews
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External reviews are not included in the AWS star rating for the product.
Great all-round service product primed for an AI revolution
What do you like best about the product?
Service cloud has a breadth of capabilities that make for a very well-round case management product. Robust APIs provide modern case management integration capabilities across enterprise platforms. Einstein Copilot and AgentForce capabilities are about to augment and improve agent experience as well as the resulting customer satisfaction. Service Cloud also supports a Setup Assistant to easily get started and configured for production use. AppExchange products provides the ability to extend native service cloud capabilities with additional features.
What do you dislike about the product?
Costs should be considered when rolling out the product. Considerable planning is required to implement guardrails and governance to avoid tech debt.
What problems is the product solving and how is that benefiting you?
Providing an employee and customer help center and abilities to expand with self-service help features.
Service cloud
What do you like best about the product?
I love service cloud because it helps me a lot in customer service.
What do you dislike about the product?
I would tell you that I like everything, there's little to improve.
What problems is the product solving and how is that benefiting you?
Customer service
Service Cloud
What do you like best about the product?
Its a complete tool which caters all service industries.
What do you dislike about the product?
Don't have any particular issues or concerns.
What problems is the product solving and how is that benefiting you?
It provides comprehensive service platform for contact center
The phrase "Enhanced customer experience" is already in English and refers to improving the way customers interact with a product or service, making it more satisfying and efficient.
What do you like best about the product?
Ability to deliver personalized, seamless customer service at scale
What do you dislike about the product?
Complexity in initial setup and customization, which can be time-consuming
What problems is the product solving and how is that benefiting you?
Enhance agent productivity and provide me with faster response times.
Salesforce for service is one place to resolve your business objectives and your customer needs
What do you like best about the product?
Omni channel offering allowing interconnected insights and ease of use for servicing customers
What do you dislike about the product?
As a product grows into an ecosystem it gets complex. There are certain aspects such as voice that needs more improvements on AI quality and customer and business insights
What problems is the product solving and how is that benefiting you?
Providing customer care to our customers
Better CX & UX
What do you like best about the product?
Customer 360, Service Console, Web integrations
What do you dislike about the product?
I dont think i dislike this Salesforce Service cloud product
What problems is the product solving and how is that benefiting you?
For call centre users
Just Right Ingredients
What do you like best about the product?
Case Management;
Ease of CTI integration;
Workload Management;
Omni Channel
Ease of CTI integration;
Workload Management;
Omni Channel
What do you dislike about the product?
Nothing much I could think of on top of my mind
What problems is the product solving and how is that benefiting you?
Rapid response to customer's support requests.
Salesforce technical product owner
What do you like best about the product?
Easy case management for agents , supervisors
What do you dislike about the product?
Experience sites are not updated as fast compared
What problems is the product solving and how is that benefiting you?
Solves easy case management
My service cloud experience
What do you like best about the product?
What I like best about Salesforce Service Cloud is how it empowers teams to deliver personalized, efficient customer support. Its intuitive tools help humanize interactions, making it easier to build lasting relationships while streamlining processes.
What do you dislike about the product?
What I dislike about Salesforce Service Cloud is that it can feel overwhelming at first, with its many features and complex setup. It takes time to fully unlock its potential, which can be frustrating for new users.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud helps solve the problem of disjointed customer service by bringing all interactions into one platform. It streamlines communication, automates repetitive tasks, and gives a complete view of each customer. This makes it easier to provide faster, more personalized support, ultimately improving both customer satisfaction and team efficiency.
Easy and effective!
What do you like best about the product?
The east of use, from building all the way to user adoption. I also like how it can integrate with just about anything.
What do you dislike about the product?
I guess the only downside could be the pricing model
What problems is the product solving and how is that benefiting you?
Customer actions and intent mapping
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