Salesforce Service Cloud
Salesforce, Inc.Reviews from AWS customer
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Full support for cc ops
What do you like best about the product?
The operator console is highly configurable
What do you dislike about the product?
User interface with limited brand elements able to be personalised
What problems is the product solving and how is that benefiting you?
It is the Cc operator console
Service Cloud is Awesome
What do you like best about the product?
Service cloud allows us to support our customers in the quickest, most complete fashion that they deserve!
What do you dislike about the product?
No complaints about Service Cloud, it's a fine product!
What problems is the product solving and how is that benefiting you?
We are replacing ServiceNow with Service Cloud.
A core tool for support Time to resolution reduction
What do you like best about the product?
A single comprehensive workbench for our support team. Easily integrated to the new AI offering to allow for e2e support views of customer engagements in support.
What do you dislike about the product?
The fact that the knowledge search is still limited to Salesforce KBs only and does not support unstructured sources
What problems is the product solving and how is that benefiting you?
Allowing our support team to have a seamless view of all customer touch points and data needed to resolve their issues.
Customer 360
What do you like best about the product?
What I like best about Salesforce Service Cloud is its comprehensive suite of tools designed to enhance customer support and service efficiency. The platform’s integration of AI-driven features, such as chatbots and automated workflows, streamlines case management and improves response times. Additionally, its centralized system provides a 360-degree view of customer interactions, allowing support teams to deliver personalized and consistent service. The flexibility for customization and integration with other Salesforce products further enhances its effectiveness in meeting diverse business needs.
What do you dislike about the product?
From an admin perspective, the main dislikes about Salesforce Service Cloud are its complexity in initial setup and configuration, which can be time-consuming and require a steep learning curve. Additionally, the platform’s extensive customization options can lead to challenges in managing and maintaining the system efficiently.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud helps by streamlining case management and automating workflows, which is crucial for our support team that handles a high volume of cases. It enables efficient tracking, prioritization, and reporting of customer support issues, ultimately enhancing team productivity and improving customer service outcomes.
Dreamforce 2024
What do you like best about the product?
Having information in one place for reporting and faster customer service
What do you dislike about the product?
You must purchase so many add ons to make it work. I wish there was a bundle
What problems is the product solving and how is that benefiting you?
Having data readily available for our statewide team
Service Cloud next generation
What do you like best about the product?
Case Creation, Omni channel configuration
What do you dislike about the product?
Few more configuration needed in omni channel
What problems is the product solving and how is that benefiting you?
Routing cases to case owners when using omni channel
Sales Cloud Experience
What do you like best about the product?
Ease of Use and rapid innovations in the field of AI
What do you dislike about the product?
It is more pricey compared to other products in the market
What problems is the product solving and how is that benefiting you?
Connect with the sales cloud data and build Einstein ai on it
Email to case
What do you like best about the product?
Email to case amd omnichannel are really good
What do you dislike about the product?
There is some limitation on case object like look up reference
What problems is the product solving and how is that benefiting you?
Connection between customer and CRM
Consolidating all internal support teams in Service Cloud
What do you like best about the product?
Using service cloud has helped streamline all our internal sales and support team processes for managing internal cases. The cool part about using service cloud is all the out of the box features which helps set it up easily
What do you dislike about the product?
Out of the box capabilities help light up the customer needs. Time to market has been key in rolling out business needs and service cloud was able to meet it
What problems is the product solving and how is that benefiting you?
Centralizing and streamlining the end to end complaint (case) management process
Great tool for customer service management
What do you like best about the product?
The basics that are ready out of the box combined with the ability to customize almost everything and build automations makes this a powerful tool that can accommodate the service needs of every company, at each scale.
What do you dislike about the product?
The entitlement process could be friendlier.
What problems is the product solving and how is that benefiting you?
It puts order in customer tickets and gives us full control of the process.
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