Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Service Cloud
What do you like best about the product?
Customizable and able to integrate with several 3rd party systems.
What do you dislike about the product?
Can be complex to set up and would need specialized help in implementation.
What problems is the product solving and how is that benefiting you?
User interface for agents. Ease of use with case structures and integrated APIs.
Sales Cloud best for Hospitality CRM
What do you like best about the product?
It helps our account management process robust
What do you dislike about the product?
We havent maximised the full capabalities of sales cloud yet
What problems is the product solving and how is that benefiting you?
Provides a one stop shop for all our sales needs
Contact center
What do you like best about the product?
Easy integration and voice features supports us
What do you dislike about the product?
None that I know of for . It works for us now
What problems is the product solving and how is that benefiting you?
Service Omni channel contact center as a service
Robust Solution
What do you like best about the product?
The resources available when figuring out how to fix or implement new actions or issues.
What do you dislike about the product?
Service Cloud is a good product. Ensuring your team uses it is the challenge.
What problems is the product solving and how is that benefiting you?
Organizing our data accross teams and streamlining communications with prospects.
Amazing capabilities, just scratching the surface!
What do you like best about the product?
Utilizing cases to track issues and get great insight
What do you dislike about the product?
The only trouble is that change is hard and user adoption can be difficult
What problems is the product solving and how is that benefiting you?
Tracking change orders
Dreamforce
What do you like best about the product?
Salesforce's Service Cloud can understand customers well, allowing you to strengthen relationships with them.
What do you dislike about the product?
I have not yet found any specific drawbacks of Salesforce's Service Cloud.
What problems is the product solving and how is that benefiting you?
None
Great capabilities for any organization
What do you like best about the product?
Salesforce service cloud is incredibly versatile for any industry. We've enjoyed learning all the different capabilities and applying it various different use cases.
What do you dislike about the product?
There are so many ways to achieve the same goal and sometimes it can be hard to determine the best way
What problems is the product solving and how is that benefiting you?
Financial services case management
The more you explore, the more you discover its power!
What do you like best about the product?
Its ability to escalate our business and its data integration.
What do you dislike about the product?
Training my team on a new tool, although it offers a good customer experience.
What problems is the product solving and how is that benefiting you?
It is integrating my customer information to provide quicker service. It is also solvong a problem of volume.
Sales cloud
What do you like best about the product?
Opportunities makes it easy to track and report
What do you dislike about the product?
Not hung, I use both sales and service cloud
What problems is the product solving and how is that benefiting you?
Case management for accounts and complete view of cuatomer
Very helpful for service
What do you like best about the product?
Keeping agents organized when replying to cases
What do you dislike about the product?
Difficult to implement, took a long time to set up
What problems is the product solving and how is that benefiting you?
Tracking different cases across business lines
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