Salesforce Service Cloud
Salesforce, Inc.Reviews from AWS customer
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6,862 reviews
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Better than old system for sure
What do you like best about the product?
Easy to use, all the information is there and easy to understand
What do you dislike about the product?
The search function doesn't work as well as I thought it would, find that I need to format it exactly as written
What problems is the product solving and how is that benefiting you?
Helping our consumers, understanding quality issues
Praise for Service Cloud
What do you like best about the product?
Service Cloud is very configurable, allowing for declarative customizations to meet our business needs. Implementation was straightforward and Cases are critical to our success.
What do you dislike about the product?
So many great new features that we'd love to take advantage of but many require an additional purchase. Very happy to hear at Dreamforce 2024 the now-included options that we can begin to take advantage of within our current subscription, then roadmap out expanding our toolset.
What problems is the product solving and how is that benefiting you?
Managing our interactions with customers is critical to our success. Salesforce Cases have unified our communications, interactions, and and provided data relationships so we are continually improving our approach.
Readily available tools with no code
What do you like best about the product?
Has a lot of features that are readily available.
What do you dislike about the product?
Some features require customizations based on ur industry
What problems is the product solving and how is that benefiting you?
Inquiries
Use of Service cloud for custom use case
What do you like best about the product?
Integration with Sales cloud, ability to bring analytical insights via crma. Easy to enable Account, Contact coupled with Case, Task, Notes etc bringing C360 visibility to the account team.
What do you dislike about the product?
Its tough to enable non traditional service workflows that fits outside the standard implementation
What problems is the product solving and how is that benefiting you?
C360 visibility. Ability to bring all client interactions on Account and Contact. Ability to build custom objects to house internal client relevant data.
Service Cloud is a comprehensive customer service platform
What do you like best about the product?
The best thing about service cloud is the ability to see the full picture about your customers and their interactions with your business in a single place and very quickly.
What do you dislike about the product?
A proper implementation can be costly and third party add ons are usually needed for the most efficient solution.
What problems is the product solving and how is that benefiting you?
The ability to surface all the customer information quickly
Blaze with service cloud
What do you like best about the product?
Service could in one of the best feature ever in any CRM platform targeted to enhance the way a customer has been serviced with less time to market , improved efficiency, faster resolution and customer satisfaction.
What do you dislike about the product?
Telephony integration is not yet matured with features accommodating different custom use cases.
What problems is the product solving and how is that benefiting you?
Customer call Center , chat agent and service bots.
My review on Service Cloud
What do you like best about the product?
It can capture customer enquiries from all channels - phone, website, email, social. Which allows the agents to easily address these enquiries from 1 platform
What do you dislike about the product?
Integration is not easy, especially when integrating with external systems to capture all info about the customer
What problems is the product solving and how is that benefiting you?
Check easily if particular customers have complained multiple times, so we know if is real issue or not. Also we can develop reports to understand the categories of issues that is commonly happening to customers - hence improving on our services as well
service cloud
What do you like best about the product?
Very helpful for bringing I'm really customer interactions into a central place.
What do you dislike about the product?
Were still struggling to bring all of our cutomer interaction into this platform. Adding more integrations and getting them fully up and running bas been slower on the dev side than we would have hoped.
What problems is the product solving and how is that benefiting you?
It's giving us a good way to interact with customers and store that data.
Service cloud application
What do you like best about the product?
End to end service solutions to enable the support team
What do you dislike about the product?
Salesforce is missing its own CTA feature
What problems is the product solving and how is that benefiting you?
Advanced service solutions to customer
BYOT - Service Cloud Voice
What do you like best about the product?
We just implemented an enterprise change over to a new telephony provider and we've been very pleased with Service Cloud Voice's ability to 'Bring Your Own Telephony' provider.
What do you dislike about the product?
We are still looking for a good out of the box Salesforce solution for screen recording for our contact center chat and telephone interactions.
What problems is the product solving and how is that benefiting you?
Help desk, contact center, field services, implementations, onboarding
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