Salesforce Service Cloud
Salesforce, Inc.Reviews from AWS customer
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Overall a good product
What do you like best about the product?
Case management is a great feature of Salesforce Service Cloud.
What do you dislike about the product?
It is not integrated with Jira which we use for our stories.
What problems is the product solving and how is that benefiting you?
It has really helped our businesses manage and resolve customer inquiries and issues.
Highly Customizable with Stellar Performance
What do you like best about the product?
I really enjoy using Salesforce Service Cloud for its high customization flexibility, making it adaptable across different business divisions with ease. It allows me to create workflows and track milestones effectively, ensuring timely case management. The speed and automation capabilities streamline processes, and its intuitive interface makes setup straightforward.
What do you dislike about the product?
I don’t have any dislikes at this time. It currently meets my needs well.
What problems is the product solving and how is that benefiting you?
I find Salesforce Service Cloud customizable for different business needs, preventing cases from slipping through cracks, and tracking SLAs easily. It aids in automating workflows, improving efficiency across business units with simple segmentation and action plans.
Good experience with Service Cloud
What do you like best about the product?
Nothing particular to report regarding this cloud. A powerful tool appreciated by users.
What do you dislike about the product?
The difficulty in adapting certain features
What problems is the product solving and how is that benefiting you?
Facilitate the processing of our clients' requests
Excellent product
What do you like best about the product?
What I prefer is the ability to respond to all the complexity of my organization's processes while maintaining a user-friendly interface.
What do you dislike about the product?
Sometimes it's complex to stick to the standard
What problems is the product solving and how is that benefiting you?
It allows our advisors to apply all the processes from a single interface.
Fully customizable
What do you like best about the product?
It can be fully customizable for accelerate services user job
What do you dislike about the product?
Is there anything that comes to mind?
What problems is the product solving and how is that benefiting you?
Collect all cases and history on the customer journey to help improve our product.
Dreamforce salesforce service cloud
What do you like best about the product?
Service cloud is highly customizable to suit our customer supports needs/requirements
What do you dislike about the product?
Nothing. It has been great. Produxt limitations requires extra cost
What problems is the product solving and how is that benefiting you?
Smooth end to end process for our customer support/success team
We use service cloud mainly for case management and it has helped us streamline service operations
What do you like best about the product?
The queue system allows us to get prioritized cases and answering cases in a timely manner to better serve our user base.
What do you dislike about the product?
The steep learning curve for service cloud is potentially difficult for us
What problems is the product solving and how is that benefiting you?
It helps with our case management solutions and optimizing our cases
Consultant
What do you like best about the product?
I like that there is an ease of use for everyone
What do you dislike about the product?
There's nothing I really don't like about it
What problems is the product solving and how is that benefiting you?
Helping our solutions inside of our call center
Great product
What do you like best about the product?
Ability to seamlessly integrate data with any system
What do you dislike about the product?
Inability to customize too much without affecting performance
What problems is the product solving and how is that benefiting you?
Consolidate multiple systems into 1
Service cloud is an awesome customer service application
What do you like best about the product?
That our agents can stay in one system without jumping around and the automation to make their jobs easier.
What do you dislike about the product?
We haven't com across any dislikes just yet.
What problems is the product solving and how is that benefiting you?
The system creates a unified place for our users to go.
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