Salesforce Service Cloud
Salesforce, Inc.Reviews from AWS customer
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Operations director
What do you like best about the product?
How simple it is to customize our CRM for our team, create automation and integrate with other key platforms in our business
What do you dislike about the product?
Sometimes new features aren't communicated as quickly so it takes longer to adopt
What problems is the product solving and how is that benefiting you?
Time management, workflows and helping us save on manual labor
good features, but has some limitations
What do you like best about the product?
enhancing customer service efficiency. One of the standout aspects is its ability to provide a 360-degree view of customer interactions, which allows agents to access information quickly and personalize service.
What do you dislike about the product?
Some features are complex and some limitations require extra cost
What problems is the product solving and how is that benefiting you?
The smooth call center experience
Great product
What do you like best about the product?
It keeps the team organized and it provides visibility at all levels
What do you dislike about the product?
Allowing a file upload for Web-to-case upon submission
What problems is the product solving and how is that benefiting you?
Organized way to manage cases and escalate priority cases
Easy and quick
What do you like best about the product?
How quick we can enable more channels in a quick succession
What do you dislike about the product?
Some times it feels really hard to work with third party integration
What problems is the product solving and how is that benefiting you?
Omni channel experience in a unified platform
Service cloud is amazing
What do you like best about the product?
It resolves the customer issues and it awesome
What do you dislike about the product?
Nothing to mention as a dislike on Salesforce service cloud
What problems is the product solving and how is that benefiting you?
Customer service management.
extremely helpful for auditing
What do you like best about the product?
The way things can be trending so reporting and audit reaserch made easy
What do you dislike about the product?
how the object reporting can be limiting at time
What problems is the product solving and how is that benefiting you?
case capturing for mecanical feedback and trouble shooting records
Salesforce Service Cloud
What do you like best about the product?
Ability to connect to customer through various channel but having full knowledge of past activities with other agents
What do you dislike about the product?
Don't dislike anything in particular....
What problems is the product solving and how is that benefiting you?
Automation and increased productivity
Platform Manager
What do you like best about the product?
The functionality to do traceability for incidents, incident management
What do you dislike about the product?
Implementation cost, find people well trained is hard and the risk is exponential
What problems is the product solving and how is that benefiting you?
Helping us have correct trazability
It is amazing how much data and schema the service cloud supports
What do you like best about the product?
Everything can be captured at the overall account service level
What do you dislike about the product?
Nothing really anything. May be the price
What problems is the product solving and how is that benefiting you?
Getting holistic view of the success of the customer service org performance
Salesforce Service Cloud has decreased slow process and help speed up our SLAs
What do you like best about the product?
Ease of use and and setup, then the general excitement ofy users.
What do you dislike about the product?
No Downside that I have experienced as of yet
What problems is the product solving and how is that benefiting you?
Helping with getting customers issues infront of my team.
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