Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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External reviews are not included in the AWS star rating for the product.
Have around 2 years working as developer with Service cloud
What do you like best about the product?
What I like best about Salesforce Service Cloud is its comprehensive case management system, omnichannel support, and powerful automation tools like Service Cloud Voice and Einstein AI. These features streamline customer service operations and enhance response times, leading to improved customer satisfaction.
What do you dislike about the product?
The main drawback of Salesforce Service Cloud is its steep learning curve and the complexity of setting up advanced features. Additionally, the cost of customization and scaling can be high, especially for smaller teams or organizations with limited budgets.
What problems is the product solving and how is that benefiting you?
Answering requests to customer support
Best CRM in the business
What do you like best about the product?
The ability to easily respond to customers
What do you dislike about the product?
The license model doesn't scale. They are too expensive
What problems is the product solving and how is that benefiting you?
Ease of communication with customers
Service Cloud and our customers benefit from it
What do you like best about the product?
The capabilities along with automations you can use
What do you dislike about the product?
Takes some time to learn all that service cloud offers
What problems is the product solving and how is that benefiting you?
None right now
Powerful CRM for service needs
What do you like best about the product?
It's very versatile and customizable. Out of the box is has many features that can be applied and enhanced for specific requirements.
What do you dislike about the product?
Can be complicated for those not familiar with the ecosystemwith.
What problems is the product solving and how is that benefiting you?
Case assignment and customer communication. I have complete visibility of what's happening with not only my clients but how the company is interacting with them.
Very good
What do you like best about the product?
Prioritize user convenience and accessibility based on customer experience. Allow quick access to customer information to enable feedback.
What do you dislike about the product?
It may be inevitable, but it is complicated due to the many standard fields of the case, and there is too much development, which is not good from a maintenance perspective.
What problems is the product solving and how is that benefiting you?
Improvements to the standard are continuously being made, and the same goes for the new cloud.
Best service solution out there
What do you like best about the product?
It has all capabilities one would want in a service solution
What do you dislike about the product?
Omni channel can be quite frustrating to configure
What problems is the product solving and how is that benefiting you?
Helps my clients to resolve cases
Service Cloud Review
What do you like best about the product?
What I like best about Service Cloud is how its case management features have transformed our workforce. The system's ability to automated and prioritize cases has streamlined our processes significantly.
What do you dislike about the product?
The downside to Service Cloud is its complexity. It can be challenging to configure and customize initially.
What problems is the product solving and how is that benefiting you?
Inefficient case management. Automated case routing and prioritization streamline workshops, making it easier to handle and resolve cases.
Service cloud was a game changer
What do you like best about the product?
Service cloud streamlined internal case management for the company. It keeps people in Salesforce to submit cases as well as the admin tracking cases. It is a change log system that allows for severity and prioritization.
What do you dislike about the product?
There is nothing that I dislike about service cloud at this time. It solved what we were looking for.
What problems is the product solving and how is that benefiting you?
It took the admin out of private spreadsheets. It allows for communication between the admin and submitters. It also allows for severity rating and prioritization. It also makes it visible to the necessary people.
Good platform
What do you like best about the product?
Very good platform out of the box, some customizations needed
What do you dislike about the product?
Could use a little easier customizations
What problems is the product solving and how is that benefiting you?
Communicating with customers
Service could is the best!
What do you like best about the product?
It's a great tool, making this much much easier for my team!
What do you dislike about the product?
Like much of SF, it can be a steep learning curve for some
What problems is the product solving and how is that benefiting you?
Handling customers with platform issues at scale
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