Salesforce Service Cloud
Salesforce, Inc.Reviews from AWS customer
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Ticketing Systems made EASY!!!
What do you like best about the product?
Using cases to simplify service tickets with our sales team following new customer acquisitions.
What do you dislike about the product?
That iI don't know it well enough yet. We are new users.
What problems is the product solving and how is that benefiting you?
Optimizing efficiency in or workflows to allow us to do more with what we have and not add headcount to keep up with volumes
Helping us build it case
What do you like best about the product?
It allows us to route internal cases to the appreciate teams
What do you dislike about the product?
Case team member alerts are difficult to setup
What problems is the product solving and how is that benefiting you?
Internal requests for things such as rfps and ndas on opps
Great product
What do you like best about the product?
Salesforce voice, Omni channel and agent force
What do you dislike about the product?
Not close to features in terms of external products
What problems is the product solving and how is that benefiting you?
Case management and knowledge base
Amazing expertise with case management
What do you like best about the product?
Very nice einstine bots and case management
What do you dislike about the product?
Nothing we like almost all the salesforce OOTB
What problems is the product solving and how is that benefiting you?
Saleaforce voice with service cloud
Best customer service tool
What do you like best about the product?
It makes managing tickets so much easier between agents
What do you dislike about the product?
High license cost make it less affordable
What problems is the product solving and how is that benefiting you?
Queue assignment and approvals.
Service Clouds is leveraging the customer 360
What do you like best about the product?
Service Cloud allows customer service to leverage sales cloud data and allows to help customers in a much more efficient way.
What do you dislike about the product?
Master data is key, if customer master data is not mainted properly, you cannot leverage service cloud to the fullest.
What problems is the product solving and how is that benefiting you?
Questiongs on oroducts, marketing collateral, orders and invoices
Use case - call center
What do you like best about the product?
Service console, with the main customer data, treatment, and indicators for operation management
What do you dislike about the product?
There is no native integration with Nice, a telephony platform.
What problems is the product solving and how is that benefiting you?
Call center management
Very simple to use
What do you like best about the product?
Served as a communication platform with the patient
What do you dislike about the product?
Nothing to complain about. Met expectations.
What problems is the product solving and how is that benefiting you?
Communication with patient
It’s a breeze
What do you like best about the product?
I have all the details I need in one place. It is the best
What do you dislike about the product?
Nothing really. It is all good about service cloud
What problems is the product solving and how is that benefiting you?
It solves all my difficulties working with customers day today
Next level of customer service
What do you like best about the product?
Structured customer service and visibility of customer interactions and time to resolve
What do you dislike about the product?
Nothing to mention that I dislike at this moment
What problems is the product solving and how is that benefiting you?
Automation in customer service to handle and close cases automatically
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