Agentforce Service
Salesforce, Inc.External reviews
7,030 reviews
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External reviews are not included in the AWS star rating for the product.
Service cloud for the win
What do you like best about the product?
AI Agent force features are great; it really helped improve response timing
What do you dislike about the product?
Please update the UI, not only on service cloud, but the whole Salesforce stack, but starting with Service Cloud will be very beneficial.
What problems is the product solving and how is that benefiting you?
Using our agents as a sales guys as well not only for support
Case management
What do you like best about the product?
Case management is one of the many services I had an experience with and the details level of organization is just amazing. It provides options specific to business needs and creates easy approach in management and addressing the needs of customers
What do you dislike about the product?
can't honestly think about the cons of this product
What problems is the product solving and how is that benefiting you?
Solving problems and addressing issues in managed way.
Good for Telesales
What do you like best about the product?
Good functions, all in one, and easy to use for sales agent.
What do you dislike about the product?
Some complex business logic may require customization.
What problems is the product solving and how is that benefiting you?
Customer profile is easy to find and infomative for agents.
using to manage our contact centre interactions
What do you like best about the product?
Being able to interact with our customers with omni channel
What do you dislike about the product?
Some of the older objects/functionality hasn't been worked on
What problems is the product solving and how is that benefiting you?
Improving how we interact and service our customers
Service Cloud for Omni channel
What do you like best about the product?
Service cloud has a lot to offer, and I look forward to continuing to expand on available objects to surface and foster better communication with our customers.
What do you dislike about the product?
I believe we have customized a lot of how we leverage service cloud today, which makes it a bit difficult to pull out ir leverage AI to present the most useful information to our customers without heavy enhancements.
What problems is the product solving and how is that benefiting you?
Enabling the field service teams with inquiry management and case management.
Crm manager
What do you like best about the product?
Very easy to manage cases and close backlog
What do you dislike about the product?
There is nothing i dont like about service cloud
What problems is the product solving and how is that benefiting you?
Customer cases
Help your CS
What do you like best about the product?
Solve customer problems at the fingertips, fewer complaints.
What do you dislike about the product?
Might be quite expensive for a small company.
What problems is the product solving and how is that benefiting you?
Very easy to scale
It’s good but difficult for some to adjust to
What do you like best about the product?
It's easy for the team to assist customers
What do you dislike about the product?
Hard to adjust to new technologies sometimes
What problems is the product solving and how is that benefiting you?
Manage contact points
Great tool to manage data
What do you like best about the product?
It helps me managing intertwined data across accounts
What do you dislike about the product?
Some processes could be improved and streamlined better
What problems is the product solving and how is that benefiting you?
Managing data
Better experience
What do you like best about the product?
User experience, ease of use, overall good experience
What do you dislike about the product?
Yet to find out. So far all looks good and working well
What problems is the product solving and how is that benefiting you?
Manage customer accounts and cases. Provide 360 view visibility of the customer
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