Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Call center
What do you like best about the product?
Call center with unified user interface with console
What do you dislike about the product?
case magement data integration is difficult
What problems is the product solving and how is that benefiting you?
to unify various callcenter
Works great for sales features.
What do you like best about the product?
LWC work offline; abilities to use components offline.
What do you dislike about the product?
Components can be buggy sometimes. It can make process difficult.
What problems is the product solving and how is that benefiting you?
Issues on product raised by clients.
Data driven
What do you like best about the product?
New omni channel, Einstein AI and new features
What do you dislike about the product?
Not much dislike . I like everything of salesforce
What problems is the product solving and how is that benefiting you?
Lack of support
Service Cloud
What do you like best about the product?
It's great that your Cases are viewable within your Sales platform and you can have a holistic view of the customer and their needs. We found that there were features lacking in case routing and automation through macros that ultimately made it not the right fit.
What do you dislike about the product?
Macros are very clunky and can't update field values.
What problems is the product solving and how is that benefiting you?
It allowed us to attach service requests to customer accounts and assign their SLA based on the service level they purchased.
Service Cloud review from TMX
What do you like best about the product?
Service Cloud helped us in managing cases and create analytics on the support team performance.
What do you dislike about the product?
Cost is the major downside for service cloud
What problems is the product solving and how is that benefiting you?
Service cloud is solving our case management and helping us deliver the best support possible to our clients
Salesforce service cloud
What do you like best about the product?
Helps empower our team to quickly resolve customer challenges
What do you dislike about the product?
Nothing! It works well with our internal systems
What problems is the product solving and how is that benefiting you?
It helps us quickly resolve customer issues
Top Cloud for Service matters
What do you like best about the product?
I think most helpful is Omni Channel tool offered by Salesforce because it allows you to share the workload based on Agent skills. Also Service Cloud Voice is a great tool that allows you to handle voice calls from your customers directly in Salesforce
What do you dislike about the product?
Probably cost of the service cloud. Small companies cannot afford it
What problems is the product solving and how is that benefiting you?
We basically handle all our cases and calls that are coming from our customers that are leadership of the hotel. We using omni channel to distribute the work among the agents
It’s all in one place
What do you like best about the product?
Capture all the information in one place to resolve issues timely and analyze for prevention.
What do you dislike about the product?
Haven't found any dislikes yet so I have no real input
What problems is the product solving and how is that benefiting you?
Central location of data and process
Great product
What do you like best about the product?
One platform for our team to work on, integration with phonesystem and use of Omni channel and cases.
What do you dislike about the product?
Integration with Vonage, although all on one place, functionality is not yet what we expected. Although still wirking on that.
What problems is the product solving and how is that benefiting you?
Handeling cases for me and my team and being able to communicate via case feeds and activiteiten timeline.
Digital Support Agent
What do you like best about the product?
Improve support efficiency and case deflection
What do you dislike about the product?
Cost of licenses, which counts number of words
What problems is the product solving and how is that benefiting you?
Case deflection and efficient support management
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