Salesforce Service Cloud
Salesforce, Inc.Reviews from AWS customer
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6,861 reviews
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Love the product!
What do you like best about the product?
It's ease of use has made all the difference with my workload. I would recommend anyone use this platform. I love it !
What do you dislike about the product?
Sometimes support can be hit or miss as well as customer service.
What problems is the product solving and how is that benefiting you?
Lead management. Improving SLA's.
Service simplified
What do you like best about the product?
The vast toolkit available for service to customers
What do you dislike about the product?
Legacy tools are not yet deprecated or needs enhancements
What problems is the product solving and how is that benefiting you?
Case handling and SMS
Service cloud for healthcare
What do you like best about the product?
Service Cloud enables seamless customer interactions across multiple channels (email, phone, chat, social media, and web portals), providing a unified view of customer conversations and allowing agents to respond promptly, enhancing customer experience and agent productivity.Highly recommended for SMB's.
What do you dislike about the product?
Steep Learning Curve: Service Cloud can be overwhelming for new users, requiring extensive training and onboarding.
Integration Issues: Integrating Service Cloud with other systems or third-party apps can be challenging even now
Integration Issues: Integrating Service Cloud with other systems or third-party apps can be challenging even now
What problems is the product solving and how is that benefiting you?
Real-time analytics track customer satisfaction and senti
Excellent toop for managing customer cases!
What do you like best about the product?
Enabling my team to support my customers with a personalized service experience.
What do you dislike about the product?
So far I have no complaints about the product.
What problems is the product solving and how is that benefiting you?
Managing multiple cases with efficiency, accuracy and fast resolution
Service cloud funtionalities
What do you like best about the product?
It gives great use for both agents and admins to monitor cases and customer issues
What do you dislike about the product?
Not able to support conversations ans test management
What problems is the product solving and how is that benefiting you?
Knowledge search
Great experience
What do you like best about the product?
Automated service processes. Customization to needs
What do you dislike about the product?
Probably the storage price. It is expensive
What problems is the product solving and how is that benefiting you?
a one stop service without having multiple applications
Salesforce service cloud
What do you like best about the product?
A wide complete and centralized view for data of each customer. Best for case managements and efficient services for customers at any level.
What do you dislike about the product?
A little expensive and sometimes difficult to move customer related data from other legacy applications to this cloud
What problems is the product solving and how is that benefiting you?
case management mainly and the broad range of customization options available
The fast way to improve your customer service!
What do you like best about the product?
Service Cloud equips our agents with exceptional organization in their tasks, enabling them to resolve cases quickly and efficiently. With this tool, they gain a deep understanding of our clients' needs, resulting in high-quality service and customer satisfaction.
What do you dislike about the product?
Nothing dislike me about Salesforce service cloud
What problems is the product solving and how is that benefiting you?
Got control of my customer service and have all in the same platform
Service Cloud for Technical Cases
What do you like best about the product?
Console user Interface is great for techs
What do you dislike about the product?
Set up is not user friendly and it is time consuming
What problems is the product solving and how is that benefiting you?
Customer facing
Creative and easy to use
What do you like best about the product?
Case management and Einstein related products
What do you dislike about the product?
Chat bots could be better. The Omni channel could be more customizable as well.
What problems is the product solving and how is that benefiting you?
Case management and help desk support
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