Salesforce Service Cloud
Salesforce, Inc.Reviews from AWS customer
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Service cloud has been great
What do you like best about the product?
Our team is able to track and help users with their issues in a fast and efficient manner
What do you dislike about the product?
We don't have licenses for all users and they can't access
What problems is the product solving and how is that benefiting you?
Having to use inbox for service having separate platforms for SOP
Service cloud from sfdc
What do you like best about the product?
The service console is giving a good user interface for technical team
What do you dislike about the product?
The email to cade was a little bit complex to set up
What problems is the product solving and how is that benefiting you?
Direct contact with te customer
Service cloud
What do you like best about the product?
Very helpful with service cloud and easy access. Able to get 90% of use cases covered out of the box
What do you dislike about the product?
Nothing can think of may be latency with high data volumes
What problems is the product solving and how is that benefiting you?
We use it for customer service , case management and help desk. We are currently implementing knowledge management
Helps us track external customer issues and internal issues
What do you like best about the product?
Flexibility of solution for multiple departments
What do you dislike about the product?
Limits on omni to pass out cases, sms, and voice
What problems is the product solving and how is that benefiting you?
Issue tracking
Best way to manage incidents
What do you like best about the product?
Ease of incident management and sharing SOPs via knowledge
What do you dislike about the product?
Nothing I can think of right now. Maybe the cost
What problems is the product solving and how is that benefiting you?
Solving use issues
Love service cloud
What do you like best about the product?
I was able tie my sales marketing and service all together in line platform. This allows us to better service our clients from when the are originally brought on and maintained.
What do you dislike about the product?
I believe you need to think before you implement. We took the approach to take a step back and think about where we are and where we're going. If you don't do that, you can get into trouble down the line.
What problems is the product solving and how is that benefiting you?
We were able to allow our service team members to see everything all in one place. From the time a client calls in, to screen pops of next best actions.
Handles our needs
What do you like best about the product?
Key strengths include customization options, AI-driven insights via Einstein Analytics, and mobile access. However, it can be complex to set up for beginners, and its pricing might be high for smaller companies. Overall, it’s an excellent choice for mid to large enterprises looking for a comprehensive sales solution.
What do you dislike about the product?
Complexity and steep learning curve. While it offers a wide range of features and customization options, new users or smaller businesses may find it challenging to set up and fully utilize without dedicated training or hiring specialized administrators.
What problems is the product solving and how is that benefiting you?
Customer analytics
It’s difficult to transfer data from sales to service
What do you like best about the product?
When you get the analytics to work it does help you
What do you dislike about the product?
Problem transferring and accessing data for reporting puy
What problems is the product solving and how is that benefiting you?
It's helping us with our fundraising models
Transformation and structure
What do you like best about the product?
It has given us the ability to structure and execute fast response to the customers and their inquiries
What do you dislike about the product?
Not much it really works for us. But we have been struggling a little with the knowledge base.
What problems is the product solving and how is that benefiting you?
We route all inquiries and Netbank messages into service cloud and service cloud helps us to quickly give responses to the customers
It helps my team streamline our sales process so much by integrating service and sales
What do you like best about the product?
The integration with the Salesforce ecosystem saves a lot of time
What do you dislike about the product?
Platform requires a lot of customization to properly provide value
What problems is the product solving and how is that benefiting you?
Connecting existing client opportunities for upsell
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