Agentforce Service
Salesforce, Inc.External reviews
7,029 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Good platform
What do you like best about the product?
Very good platform out of the box, some customizations needed
What do you dislike about the product?
Could use a little easier customizations
What problems is the product solving and how is that benefiting you?
Communicating with customers
Service could is the best!
What do you like best about the product?
It's a great tool, making this much much easier for my team!
What do you dislike about the product?
Like much of SF, it can be a steep learning curve for some
What problems is the product solving and how is that benefiting you?
Handling customers with platform issues at scale
Case assignment
What do you like best about the product?
Case assignment rules are helpful
Queue owned cases
Queue owned cases
What do you dislike about the product?
Difficult to close cases in lightning experience
What problems is the product solving and how is that benefiting you?
Email to case and customer support
Good product
What do you like best about the product?
It does a good job of organizing all the cases
What do you dislike about the product?
Sometimes the data can be overwhelming when it is not organized
What problems is the product solving and how is that benefiting you?
It's able to track all of the cases logged in our CRM
It was very good.
What do you like best about the product?
First of all, the part that flexibly integrates with CTI and the ease of use for cases seem convenient. Everyone, buy it.
What do you dislike about the product?
There's nothing bad. Everything is good for me to use, but if I had to pick a downside, it would be that the license is expensive?
What problems is the product solving and how is that benefiting you?
What do you mean?
Service Cloud
What do you like best about the product?
The contact center will be unified and there will be one channel.
What do you dislike about the product?
Licenses may be required for each channel and are expensive.
What problems is the product solving and how is that benefiting you?
The contact center will be unified and there will be one channel.
Supports your current processes
What do you like best about the product?
Customizable - we use service cloud for onboarding our new clients.
What do you dislike about the product?
To get the most out of the overall platform, it is best to have a certified professional help implement.
What problems is the product solving and how is that benefiting you?
It is a long process to onboard our new clients and we use Service Cloud to facilitate those processes and collaboration.
Dreamforce review
What do you like best about the product?
The metrics based Ui is super clean and effective
What do you dislike about the product?
There actually might be too much dat on the ui!
What problems is the product solving and how is that benefiting you?
Letting our staff be more efficient and help our customers get correct answers quickly.
A literal transformative product
What do you like best about the product?
I love that service cloud makes it easy for customer service reps to help thier customers efficiently. There is no need to go digging for data, everything they need is right in one consolidated view.
What do you dislike about the product?
My least favorite thing about service cloud is the fact that you have e to partner with an external vendor for telephony service.
What problems is the product solving and how is that benefiting you?
Service stopped the need for reps to monitor several email addresses for cases. Now emails come in, cases are created, and assigned automatically.
my best
What do you like best about the product?
Lots of support also solves problems by besSaleasforce Service Cloud.
What do you dislike about the product?
i don't think anything about Salesforce Service Cloud.
What problems is the product solving and how is that benefiting you?
A solid understanding of past history with customers and the ability to strengthen future relationships
showing 2,351 - 2,360