Salesforce Service Cloud
Salesforce, Inc.Reviews from AWS customer
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Works well, valuable tool
What do you like best about the product?
I like the ability to integrate with other applications. The support has been good when we needed help. The flexibility of custom setup is a big plus.
What do you dislike about the product?
The next gen agent and business insights are more resource intensive than the classic. I run a lot of stuff at one time so I need as minimal interface as possible.
What problems is the product solving and how is that benefiting you?
Our customer complaints have gone WAY down, ticket tracking through resolution is greatly appreciated by our customers. They feel that "the light is on" for them when they need help.
Recommendations to others considering the product:
It works well, as advertised. Try it
Good for small biz
What do you like best about the product?
Email management and labels are easy to search and use
What do you dislike about the product?
The integrations leave ALOT to be desired
What problems is the product solving and how is that benefiting you?
Support
Recommendations to others considering the product:
Good for small biz, hard to integrate
Desk.com has provided an easy process for managing support requests.
What do you like best about the product?
All relevant information to the client, account and the issue are accessible from the main issue screen.
What do you dislike about the product?
You can't fully customize the dashboard, and the settings can be difficult to work through when setting up the system or making changes.
What problems is the product solving and how is that benefiting you?
Better tracking support requests and response time.
Recommendations to others considering the product:
Ability to get notifications based on updates to integrated systems. For example, a notification when a link jira card is marked closed.
The support is exceptional.
What do you like best about the product?
The support team, they are always so quick to return my calls or help me with our Desk set up, which is quite unique.
What do you dislike about the product?
My "First World problems": The brands not being in alphabetical order on the channel and content screens (we have over 50). Not having a "check" or "uncheck all" button for the relevant brands when adding content. Business Insights seems to have some problems with accuracy, or perhaps I misunderstand it. Not being able to insert images into the emails/cases when we respond to customers.
What problems is the product solving and how is that benefiting you?
It helps of keeps track of cases and when cases/customers "fall between the cracks" so they don't get missed. It helps with our reporting figures.
User friendly, not necessarily intuitive
What do you like best about the product?
The clean look and feel of the system.
What do you dislike about the product?
I find the search function to be difficult, and the site was down very often.
What problems is the product solving and how is that benefiting you?
There are good API options.
Quality out of the box product
What do you like best about the product?
Desk is easy to use and intuitive. It works well for a small customer support team that doesn't require a lot of customization.
What do you dislike about the product?
The labeling system for use with reporting can be challenging and the business insights can be unreliable at times.
Desk will also suffer long, unexpected outages that you wouldn't expect for a SalesForce company.
When customization is needed, the software can fall short. Especially when it comes to tracking and reporting detailed metrics related to support initiatives.
Desk will also suffer long, unexpected outages that you wouldn't expect for a SalesForce company.
When customization is needed, the software can fall short. Especially when it comes to tracking and reporting detailed metrics related to support initiatives.
What problems is the product solving and how is that benefiting you?
We use Desk to handle all of our customer service and help center needs.
We've realized how easy it is to train new agents on Desk.
We've realized how easy it is to train new agents on Desk.
Salesforce is one of the best CRM
What do you like best about the product?
This solution is delivered over the web, which means you will be able to access it anywhere as long as you are connected to the Internet. This will also let your company deliver customer information from any data source and allows multiple departments to engage with customers online and share with them applications built on on-demand platform.
What do you dislike about the product?
This web heavy solutions also means you will have limited off-line access to it.
What problems is the product solving and how is that benefiting you?
One of my clients was looking for an easy solution to house their sales database. After seeking a several options. We decided to deploy Salesforce Customer Portal solution.
With search and knowledge base capabilities, along with full online case management, we deploy this solution in less than a week. And they've been using it ever since. From sales management, collaboration customers data, my client has reinvigorated it's customer service and produced a solid core in their sales data workflow.
With search and knowledge base capabilities, along with full online case management, we deploy this solution in less than a week. And they've been using it ever since. From sales management, collaboration customers data, my client has reinvigorated it's customer service and produced a solid core in their sales data workflow.
Recommendations to others considering the product:
With customization as key component to Salesforce Customer Portal. It will help any business in any industry to have their own custom solution CRM. And don't forget Salesforce dedication to support. This platform will help any companies to grow and I would recommended in a heartbeat.
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