Agentforce Service
Salesforce, Inc.External reviews
7,029 reviews
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Great product
What do you like best about the product?
One platform for our team to work on, integration with phonesystem and use of Omni channel and cases.
What do you dislike about the product?
Integration with Vonage, although all on one place, functionality is not yet what we expected. Although still wirking on that.
What problems is the product solving and how is that benefiting you?
Handeling cases for me and my team and being able to communicate via case feeds and activiteiten timeline.
Digital Support Agent
What do you like best about the product?
Improve support efficiency and case deflection
What do you dislike about the product?
Cost of licenses, which counts number of words
What problems is the product solving and how is that benefiting you?
Case deflection and efficient support management
Comprehensive Review of Salesforce Service Cloud: Elevating Customer Support and Experience
What do you like best about the product?
What I like about Salesforce Service Cloud is its seamless integration across multiple channels, powerful case management, and automation features. It makes customer support efficient, with AI-driven insights and self-service options that enhance both agent productivity and customer satisfaction.
What do you dislike about the product?
Features are great and easy to integrate. I am worried about the cost escalation as we use more.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud solves the problem of managing and responding to customer inquiries across multiple channels efficiently. It centralizes customer interactions, automates routine tasks, and provides real-time insights, which speeds up issue resolution. For me, this means faster response times, improved customer satisfaction, and a more organized workflow for support teams, ultimately leading to better customer retention.
Cool features, possibly too complex for educators
What do you like best about the product?
Gives us the ability to create reports and also track student progress
What do you dislike about the product?
Can't easily share info with other academic advisors
What problems is the product solving and how is that benefiting you?
Moving academic advising for students off of email
Service Cloud or Bust
What do you like best about the product?
We've been on Service Cloud for a few years now. The capabilities are truly phenomenal!
What do you dislike about the product?
Honestly, that we can't engage more of it... yet! As a large organization our roadmap is extensive and ever evolving. Looking forward to what we'll add next!
What problems is the product solving and how is that benefiting you?
Clear visibility to the client and their experience with us in and out of the contact center
Service cloud is a great product and provides our company with what we nees
What do you like best about the product?
Increases our customer satisfaction and better experience overall, we have had great feedback with cloud
What do you dislike about the product?
No issues so far and we are still learning about the platform
What problems is the product solving and how is that benefiting you?
Sales service was able to provide our customers with a better service from our perspective and was great overall
initial version did lot of features and we ended up customizing. Now it’s hard to get out
What do you like best about the product?
Service cloud new version has lot more features
What do you dislike about the product?
Limited app exchange 3rd party apps available
What problems is the product solving and how is that benefiting you?
Easy to use and all in one platform for our service techs
All that our customers need
What do you like best about the product?
It provides all the customer data our call centre rep needs to supoort them
What do you dislike about the product?
Nlot reallly . We need more capabilities to hellpv reduce manual work for call centre rep.
What problems is the product solving and how is that benefiting you?
It helps provide all data our call centre rep needs.
Salesforce Service Cloud
What do you like best about the product?
Service Console is the best feature for Agents to open and review multiple cases at the same time. This save lots of time.
Apart from that in utilities we can lot of features to help agent with their day to day stuff.
Apart from that in utilities we can lot of features to help agent with their day to day stuff.
What do you dislike about the product?
We are happy with the product and most number of our users are in Service cloud
What problems is the product solving and how is that benefiting you?
We are getting Quotes and Orders in cases and it keep everything intact. Even we have built OMS in service cloud app
Service Cloud review
What do you like best about the product?
Case management and omini channel features
What do you dislike about the product?
Lot of complexity on the Queue based routing
What problems is the product solving and how is that benefiting you?
Addressing customer issues
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